business manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Driven Retail Manager with more than 20 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Skills
Commanding and collaborative leadership style
Store appearance and merchandise
Problem analysis and resolution
Loss prevention assessment programs
Cost reduction
Merchandising
Recruiting and hiring
Staff training and development
Employee scheduling
Customer relationship management
Sales planning and implementation
Profit and loss accountability
Multitasking
Work History
Freight/Operations Supervisor, 11/2021 to Current Ubs – Walnut Creek, CA,
Monitored over 15 employees' day-to-day activities and made plans to rectify issues
Monitored supply chain and managed logistics functions for company.
Motivated and trained employees to maximize team productivity.
Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
Maintained cleanliness and organization of warehouse workspace, working closely with employees to systemize tasks.
Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Submitted reports to senior management to aid in business decision-making and planning.
Educated staff on strategies for handling difficult customers and challenging situations.
Fulfillment Team Member, 09/2021 to 11/2021 Apple Inc. – Harrisonburg, VA,
Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
Checked inventory and selected products from specific locations based upon availability.
Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Unloaded deliveries from trucks in prompt fashion.
Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Operated equipment such as pallet jacks, hand trucks, and center rider to move pallets and heavy boxes.
Manually transported warehouse materials weighing up to 50 pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time
Business Manager, 08/2020 to 04/2021 Musicland Corp (Suncoast, Musicland, Sam Goody) – City, STATE,
Designed detailed business plans to outline company policies, goals, and operations of company.
Created, managed and executed business plan and communicated company vision and objectives to motivate teams
Managed day-to-day business operations, including client interaction and invoice activities.
Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets
Enhanced and redefined organizational structure to maintain company's competitive edge across territories
Interacted with customers and vendors with utmost professionalism to solve various problems.
Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services
Managed business operations for 5-employee company generating $500,000 in yearly revenue.
Established open door policy to foster environment of respect between employees and management.
Store Leader , 05/2007 to 08/2020 United States Marine Corps – City, STATE,
Supervised small format brick and mortar store team to achieve sales and loyalty goals through superior customer service.
Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture
General maintenance and leadership of store to ensure NCO (neat, clean, organized) standards.
Basic Human Resource skills, which consisted of hours and payroll execution, company policy compliance and understanding, Associate review and training through GoStores and Workday communication, Performance coaching and training, Promotion of tiered associates to leadership positions.
Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members
Mentored employees to help improve selling skills and enable team members to become peak performers on job through roleplay and Workday communication and follow-up.
Repeated Regional award winner for Customer Service, Units per Sale, Loss Prevention and Shrink, Power-Up loyalty Program, and Reservation of upcoming product.
Leadership talent lead to supervising three $1.5-$2 million dollar locations during tenure with GameStop. Two of these locations were brand new and awarded because of proficiency of leadership. One of these locations (Bordentown, NJ) reached #4 in company, one year after its inception.
Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer
Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures
Market Sales Manager/ Store Leader/Assistant Store Manager, 08/1994 to 01/2006 Company Name – City, State,
Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members
Basic Human Resource skills, which consisted of hours and payroll execution, company policy compliance and understanding, Associate review and training through communication and follow-up, Performance coaching and training, Promotion of tiered associates to leadership positions.
Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Proactively engaged in reduction of product and cash loss, utilizing training in Loss Prevention.
Enhanced new product initiatives while managing effective marketing campaigns, utilizing creative process to make and maintain advertising displays.
Deployed to satellite stores to help troubleshoot challenges and mentor new management.
Spearheaded aggressive marketing strategies for holiday and new release product to increase margins and competitiveness against big box competitors.
Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
Military Police Officer MWSS474 Reserves, 05/1989 to 01/1995 Company Name – City, State,
Engaged in flight line security, maintaining security and integrity of multi-million dollar military aircraft and safety of military personnel.
Performed military base and base housing domestic police duties in Cherry Point, North Carolina; Philadelphia Naval Base; desert policing duties in Twenty-nine Palms, California; and tactical corrections training in Camp Lejeune, North Carolina for deployment in Turkey.
Qualified as Weapons Expert with M16, 9MM, and 45 caliber handgun.
Activated to Active Duty during Desert Storm Conflict and served at Cherry Point Marine Corps Air Base. Earned National Defense medal and Veteran's status.
Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
Facilitated conflict-resolution by implementing protocols and investigating issues through resolution.
Enforced military laws and regulations.
Composed reports on daily activities and incidents, which encompassed theft and damage to property, presence of unauthorized individuals and other unexpected situations.
Education
High School Diploma: , Expected in 06/1988 to John F. Kennedy High School - Willingboro, NJ, GPA:
: Business Administration And Management, Expected in to Cittone Institute - Moorestown, NJ, GPA:
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Resume Overview
School Attended
John F. Kennedy High School
Cittone Institute
Job Titles Held:
Freight/Operations Supervisor
Fulfillment Team Member
Business Manager
Store Leader
Market Sales Manager/ Store Leader/Assistant Store Manager