Dynamic, customer centric retail leader with over 15 years experience in driving profitability, developing talent and creating business growth strategies; supported by an extensive sales, operations and merchandising foundation in specialty retail.
Excellent analytical, organization and planning skills. Maintaining focus on high quality standards and bottom line profit improvements. Skilled at identifying opportunities, developing innovative cost-effective solutions for enhancing competitiveness, increasing revenues and improving the customer experience.
Responsible for directing business development efforts, driving sales and maintaining daily operations of a leased boutique featuring luxury apparel and accessories in the Saks Fifth Avenue Designer Salon.
Exceeded sales goals for brand introduction in a new market by 38% the first season and subsequently exceed sales goals by 20%+ for each season.
Built brand awareness through providing detailed training seminars and meetings to Saks Fifth Avenue sales associates.
Created and executed trunk shows and in store events to promote brand and increase sales.
Created sales strategies to develop and maintain client base.
Maintained brand guidelines for visual merchandising and floor planning.
Negotiated a 55% increase in square footage and gained prime location in the Designer Salon to enhance Les Copains brand.
Controlled inventory levels and shortage as it pertains to internal, external and administrative losses.
Traveled to New York for business seasonally to review new collections and make buying decisions for local market.
Built strong partnerships with other Brand Managers to create strong sell thru in all locations.
Provided regular training and executed business launches in new markets around the country.
Responsible for managing a $3 million store through careful organization, strategic planning, employee development and excellent customer service.
Provide training, development and motivation for 3 assistant managers and seventy-five part time employees on a daily basis.
Responsible for the operations and growth of a specialty art and gift retailer located in a high-traffic, destination location that included all aspects of P&L management, marketing and promotional initiatives, sales, inventory management, purchasing and the development of highly trained teams.
Identified long-term strategic opportunities and goals for increased sales growth.
Defined and implemented the corporate culture for the company by creating an employee handbook, including job descriptions and an orientation program Developed company training programs; monitored training, selling, register and customer service skills of team.
Recruited and trained teams in the art of outstanding guest service and product knowledge to motivate teams to exceed sales goals.
Planned and scheduled work hours, conducted meetings outlining daily, weekly and monthly sales goals.
Developed and analyzed sales reports to statistical information on sell-through for each category and vendor.
Oversaw buying, terms and discount negotiation, as well as establishing store par levels.
Created and managed operational systems, policies, procedures, and standards to establish a consistent operational routine.
Opened a new location as the Disneyland® Resort in Anaheim, CA.; recruiting, hiring, and training a new team and led store set up.
Proficient in both MAC & PC operating environments. MS Office (Word / Excel / Power Point / Outlook). ADP Payroll. POSiM Retail POS. Able to learn most software applications quickly.
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