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Business Manager Resume Example

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BUSINESS MANAGER
Professional Summary

Committed Pharmacist with experience in hospital, community and clinic pharmacy environments. Collaborative and customer-focused with proven ability to partner with multi-disciplinary teams to discuss medications and potential drug interactions. Excellent communication with passion for educating patients on medication therapies.

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating . Driven to provide superior quality of service. Innovative in leveraging extensive knowledge of products and operations .Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Skills
  • Drug utilization review
  • Medication dispensing and immunizing
  • FDA Drug Safety Guidelines
  • Team Leadership
  • Drug Safety Understanding
  • Pharmaceutical and Health Insurance Sales and Services
  • Organizational Policy Compliance
  • Maintaining records
  • Risk Management
  • Presentation skills, using different computerized programs
  • Languages: English, Arabic (fluent) and beginner level in Spanish
Work History
Business Manager, 01/2017 to Current
Highend Periodontics – Houston, TX
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Devised and deployed successful marketing strategies, dramatically boosting ourmedical brand ranking.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Checked employee work and service levels to maintain compliance with with dental industry standards.
  • Evaluated and enhanced continuous learning programs for the dental assistants , and other staff , so we may achieve better patient care and better efficiency.
  • Processed payroll for employees as part of sound human resources and financial strategies.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Interacted well with staff and patients to build connections and nurture relationships.
Assistant Manager - Strategic Account Management , 03/2014 to 02/2016
Abu Dhabi National Health Insurance Company-ADNIC – Abu Dhabi, United Arab Emirates
  • Acting as the client relationship owner, directing and co-coordinating with the identified ADNIC Strategic accounts.
  • The role covers relationships with both external clients and internal resources, liaising between different departments , and being the central point of contact with corporate accounts.
  • This position is dedicated to educate and enhance client relationships on our products and service offerings, setting clear expectations for deliverables, and to deliver proactive client service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored security and handled incidents calmly.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Cross selling different Insurance lines to Mega accounts .
Outpatient Pharmacist in Charge, 09/2012 to 03/2014
Al Qasr Al Ainy Pharmacy – Abu Dhabi, United Arab Emirates
  • I worked as a pharmacist in a pharmacy , part of a bigger healthcare organization called "INMA" . Beside my primary work as a pharmacist, i ran a no. of projects that were held by the organization, such as: OTC medications ' vending machines - project, opening new branch of the pharmacy, and licensing a new medicine - Collagen supplement .
  • Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
  • Processed over 50 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Reviewed patient medication profiles and medical records to screen for appropriate drug selection, dosing, contraindications, side effects and therapeutic outcomes.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
  • Developed network of medical professionals whose referrals led to average increase of (25+)patients per year
  • Dispensed medications and communicated with prescribers regarding therapeutic incompatibilities.
  • Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy policies.
  • Recommended OTC devices or medication options to help mitigate individual symptoms.
  • Educated patients on medical equipment such as compression stockings, nebulizers ,urinary bags and daily glucose meters.
  • Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
  • Responded to questions and discussed side-effects of specific brand-name and generic pharmaceuticals.
  • Complied with strict health, industry and organizational regulations to maintain patient safety.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Worked with automated dispensing systems and other pharmacy automation systems as required by the Health Authority.
  • Monitored and counseled chronic disease patients to maximize treatment efficacy.
  • Maintained appropriate drug records and completed reports as necessary.
  • Supervised work of pharmacy clerk and technicians to optimize service quality and productivity.
  • Verified safety and efficacy of medication usage by reporting adverse drug effects, medication errors and other quality issues.
  • Checked medication bottles for proper labeling before allocating to patients.
  • Assisted patients with over-the-counter medication recommendations and responded to questions concerning drug interactions.
  • Verified safety and accuracy of physician orders.
  • Stayed current with third-party payer policies and procedures to prevent payment issues.
  • Evaluated pertinent laboratory data, including drug-drug and drug-nutrient interactions.
  • Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
Assistant Vice President of Sales, 11/2006 to 08/2012
Daman - National Health Insurance Co. – Abu Dhabi , United Arab Emirates
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Interviewed and hired a number of sales representatives over 2 years.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Initiated new sales and marketing plans with the management for product roll-outs, including developing sales, distribution and marketing strategy.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Created and implemented new business opportunities by utilizing strategic networking strategies.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Liaised with accounts, management and my sales team to better understand customer needs and recommend appropriate solutions, so we established a solid long term business relation.
  • Created lists of potential customers based on regional markets and assigned sales tasks to team of 8 -10 employees.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Assessed team performances( monthly , yearly) , analyzing data trends to determine best methods to improve sales results.
  • Executing training courses and workshops .
  • Investigated and integrated new strategies to expand business operations and grow customer base.
Education
Masters: Healthcare Administration, 12/2014
Walden University - Minneapolis, MN

Student ID: A00343259

GPA: 3.75

Bachelor of Pharmacy: 05/2006
Ajman University Of Science And Technology - United Arab Emirates

- Student ID: 200111454

- GPA: 3.91 , Merit: Excellent

- 2nd best GPA score amongst 2005-2006 graduates

-Graduation thesis: Clinical Pharmacokinetics and Therapeutic Drug Monitoring for Drugs with Narrow Therapeutic Indexes.

Accomplishments
  • Holding a valid HAAD license for practicing pharmacy , # GP15440.
  • In 2007, I got my license from the Ministry of Health-Syria to practice pharmacy, Registration Number: 16548 .
  • Participated in Arab Health and Duphat conferences starting2004 till 2015. In addition to attending major pharmaceutical and medical conferences and events sponsored by : HAAD and Ministry of Health Dubai, and other international biggest names in the field like : Pfizer , Astra Zeneca, Merck and Co., Johnson & Johnson, Novartis.
  • Hospital clinical training for under- graduate : for 2 years (2004-2005) , and focused on CVS and its different medications for many abnormalities .Location : Al Noor Hospital - Abu Dhabi , UAE.
  • Industrial Pharmacy Training : performed in 2004 , at Sandy Pharmaceutical Company- Syria . in addition to that , i was part of the team , working on R&D project on Fluoroquinolone Antibiotics (i.e. levofloxacin), and Carbamazepine.
  • Attending hundreds of CME online and live lectures , approximately 25-30 credit hours / year.
Certifications
  • Licensed Pharmacist in both United Arab Emirates and Syria.
  • Holding a Masters Degree from the United States in Healthcare Administration , believing that pharmacists should leverage their knowledge and expertise in patient care , accompanied with major medical administration skills , so i bring my career to a more rewarding level.
  • Holding a Bachelor degree in pharmacy , in 2006 .
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Resume Overview

Companies Worked For:

  • Highend Periodontics
  • Abu Dhabi National Health Insurance Company-ADNIC
  • Al Qasr Al Ainy Pharmacy
  • Daman - National Health Insurance Co.

School Attended

  • Walden University
  • Ajman University Of Science And Technology

Job Titles Held:

  • Business Manager
  • Assistant Manager - Strategic Account Management
  • Outpatient Pharmacist in Charge
  • Assistant Vice President of Sales

Degrees

  • Masters : Healthcare Administration , 12/2014
    Bachelor of Pharmacy : 05/2006

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