business manager resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced Business Manager skilled in monitoring and managing daily business operations with focus on continuous improvement. Transforms under performing operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 10 plus years of successful industry performance.

  • Kronos
  • ADP
  • CDK
  • Reynolds & Reynolds
  • Microsoft Office
  • Automotive, Finance, Networks
  • Closing, Leadership
  • Competitive, Legal
  • Mortgages, Market analysis, Real Estate
  • Contracts, Market, Reporting
  • Credit, Meetings, Selling
  • Operational leadership
  • Operations management
  • Business Development
  • Budgeting
  • Financial Management
Work History
05/2013 to Current
Business Manager Salem Communications Arlington, VA,
  • Automotive Management, Producing additional revenue for dealerships by selling finance and insurance programs and other appropriate after-sale items to new- and used-vehicle customers
  • Provide customers with thorough explanation of aftermarket products and extended warranties
  • Processes finance and lease deals accurately and fairly through financial sources to secure approval
  • Understands and complies with federal, state, and local regulations that affect new- and used vehicle and finance departments
  • Acquire and maintain current state insurance license, completing continuing credit insurance education as needed
  • Seek new lending institutions to secure competitive interest rates and finance programs continually
  • Maintains insurance files
  • Provide sales force and sales managers with current information about finance and lease programs continually
  • Train sales staff regarding benefits of financing, insurance and extended service programs
  • Work with sales managers to secure reasonable profit from every sale
  • Work closely with general sales manager to establish sales department goals and objectives
  • Develops and monitors guidelines for working with customers to ensure maximum customer satisfaction
  • Managed finance team in sales and service operations
10/2012 to 05/2013
Business Manager Salem Communications Aurora, CO,
  • Automotive Management, Oversaw the activities of workers; hire, train and evaluate new employees; and ensure that a company or department is on track to meet its financial goals
  • Developed and implement budgets, prepared reports for senior management and ensure the department complies with company policies
  • Ensured employees have the resources to complete their work
  • Forecast a financial plan for the company and used resources to meet these requirements through client recruiting and raising funds
  • Cultivated the organization through commerce directive and advertising strategy
  • Supervised and oversaw the company's employees and activities, reported to senior managers and executives about condition of the company through periodical and annual reviews
  • Renewed job knowledge by reading professional journals, participating in education opportunities, and belonging to professional organizations
  • Improved processes with [Type] and [Type] implementations
  • Monitored daily operations and implemented changes to maintain highest quality of care for each patient
  • Enhanced operations and implemented technological innovations in collaboration with senior leadership
03/2007 to 11/2011
Business Development Manager Arrow Electronics Inc, Manchester, NH,
  • Attended industry functions, such as association events and conferences
  • Attended sales meetings
  • Collaborated with sales team to expand business development efforts, including contributing to annual profit plan and assist with implementation and execution of such plans and tracking outcomes
  • Conducted quality business reviews for existing customers
  • Coordinated sales teams to propose new business
  • Developed primary vendor programs
  • Developed strong working relationships with internal team and clients
  • Drove and managed opportunities from concept to execution
  • Identified business development opportunities
  • Identified opportunities for promotions, additional services, and distribution avenues that increased sales
  • Maintained sales records and filing reports
  • Managed systems and processes
  • Prepared and gave business reviews to management team
  • Presented to and consulted with senior level management on business trends
  • Provided feedback and information on market and creative trends
  • Worked with Sales team to develop proposals that speaks to client's needs, concerns and objectives
08/2005 to 01/2007
Real Estate Asst South Florida Realty City, STATE,
  • Real Estate
  • Provided guidance and assisted sellers and buyers in marketing and purchasing property for right price under current terms
  • Determined clients' needs and financials abilities to propose solutions that suit them
  • Helped start negotiation process, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring fair and honest dealing
  • Performed comparative market analysis to estimate properties' value
  • Displayed and marketed real property to possible buyers
  • Prepared necessary paperwork (contracts, leases, deeds, closing statements etc)
  • Maintained and updated listings of available properties
  • Cooperated with appraisers, escrow companies, lenders and home inspectors
  • Developed networks and cooperate with attorneys, mortgage lenders and contractors
  • Promoted sales through advertisements, open houses and listing services
  • Remained knowledgeable about real estate markets and best practices
Expected in 2011
Gold Coast School of Real Estate - Fort Lauderdale, FL,

Real Estate License

MLO License

Expected in 2009
B.A: Business Management, Psychology
Florida State University - Tallahassee, FL
  • American Bankers Association
  • Association for Financial Professionals (AFP)
  • Additional Information
    • CAREER ACHIEVEMENTS & AWARDS , Speaker at the 2014 NADA Conference. Awarded Nissan Member Service Representative of the Year, Nissan Motor Acceptance, 2015, 2016, 2017

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    Resume Overview

    School Attended

    • Gold Coast School of Real Estate
    • Florida State University

    Job Titles Held:

    • Business Manager
    • Business Manager
    • Business Development Manager
    • Real Estate Asst


    • B.A

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