Dedicated, technically skilled and highly motivated business professional with a versatile administrative support skill set developed through experience as a department manager, store manager, and office clerk.
Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency and customer satisfaction.
Offer advanced computer skills in MS Excel and Word.
Teambuilding & Supervision
Staff Development & Training
Report & Document Preparation
Spreadsheet & Database Creation
Meeting & Event Planning
Fleet & Facilities Management
Recipient of the Charter Achievement Award in 2015.
01/2013 to Current
Business ManagerCharter － Thibodaux, LA
Assisted with expense and capital budgets
Manage fleet across Management Area (LA, TN and AL)
Manage and maintain facilities across MA; including remodels
01/2008 to 01/2013
Department ManagerCharter － Thibodaux , LA
Manage and directe 5 direct reports with 18 in-direct reports in our TN market.
Successfully consolidated back office tasks and workforce from 12 locations with 16 employees to 1 location with 8 employees, resulting in increased consistency, productivity and efficiency while reducing expenses.
Manage the timeliness and accuracy of the verification of work orders for work performed by field personnel while ensuring accuracy of customer billing and timely and accurate payment to our service partners.
Responsible for managing Self Invoicing in which our contractor partners bill us for work performed through an automated billing system through the use of task codes, in order to maintain expenses as well as insure accurate and timely payment to our partners.
01/2005 to 01/2008
Quality Development ManagerCharter － Thibodaux, LA
Compiled and reported data related to daily, weekly and monthly performance results.
Developed and conducted monthly audits of our local offices, front counter and work force performance in relation to company policies and procedures.
Managed corporate customer escalations to assure prompt and satisfactory resolution to the customer.
Managed local damage claims in order to assure prompt and satisfactory resolution and compensation to the customer.
01/2001 to 01/2005
CSR LEAD/SUPERVISORCharter － Thibodaux, LA
Supervised 6 direct reports in the customer service field.
Assisted multiple departments within the office as needed in order to maintain a consistent workflow.
Departments included dispatch, routing, inventory and marketing.
Also created and ran local ads for birthdays, anniversaries, deaths or business ads.
Handled customer concerns and complaints in order to assure a positive customer experience.
01/1989 to 01/2001
Cashier/Customer Service/Cosmetician/Service Assistant/Assistant Store ManagerECKER DRUGS － HOUMA, LA
Entered company as a cashier/customer service clerk.
Responsible for assisting customer with their purchases, stocking merchandise, maintaining inventory, checking in vendors and administering weekly sales/promotions.
Also, assisted the pharmacy department as staffing dictated.
Moved to cosmetics department in which I was responsible for the maintenance and ordering of inventory, creating displays for seasonal merchandise and assisting customers with their cosmetic needs.
Promoted to Service Assistant in which I was responsible for assisting with management duties.
Such duties included balancing the cashiers cash drawers, maintaining the safe to assure it balanced daily, bank deposits, vendor interactions, opening and closing of the store, ordering of store merchandise, administering weekly sale promotions, setting up displays of seasonal merchandise, payroll processing, customer refunds, unloading of stock truck, stocking shelves, oversight of cashiers and providing an overall satisfactory customer experience.
Promoted to Assistant Store Manager which included all of the above mentioned tasks as well as the review of monthly financial reports, interviewing and hiring of employees, administration of corrective actions as needed and assisting the Store Manager in providing a safe and pleasant environment for the customer to shop while assuring a positive customer experience.
High School DiplomaSOUTH TERREBONNE HIGH SCHOOL － Bourg, LA