business manager resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 20-year history of successful industry performance.
Skills
Records Organization and Management
Problem Anticipation and Resolution
Management Training
Policy Implementation
Policy Development and Enforcement
Performance Monitoring and Evaluation
Administrative Management
Finance and Accounting Oversight
Human Resources Oversight
Project Management
Business Leadership
Business Development
Staff Management
Verbal and Written Communication
Department Oversight
Recruiting and Hiring
Safety Procedures
Employee Scheduling
Information Security
Operational Efficiency
Accounts Payable and Receivable
Payroll Administration and Timekeeping
Assisting ROI
Leadership
New Employee Training
Records Management
Policy And Procedure Adherence
Compensation Structuring
Performance Evaluation
Labor Agreements
Work History
Business Manager, 07/2017 to Current Vitas Healthcare – Daytona Beach, FL,
Treatment coordinate dentist' schedule in order to produce the most possible with given time constraints
Patient treatment acceptance specialist
Oversaw collections, accounts receivables, accounts payable, patient account adjustments, production and owner payroll
Coordinate staff/owner luncheons, CEs and events.
Listened to staff and patient issues and conflicts to deliver solutions, propel customer experiences.
Oversaw day-to-day business operations on sales by fostering deep professional relationships with wholesale contacts and patients.
Trained new hires, providing information and insight into corporate policies and procedures.
Developed and cultivated lucrative relationships with both new and existing patients through effective communication and exemplary interpersonal skills.
Recruited, hired, mentored and trained staff on business procedures, policies, duties and customer care methods.
Promoted energetic atmosphere with purpose to drive improvements in patient care and experiences.
Trained new employees on proper protocols and customer service standards.
Handled problematic patients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Managed purchasing, sales, marketing and customer account operations efficiently.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Drafted invoices for completed work.
Negotiated price and service with patients and vendors to decrease expenses and increase profit.
Owner, 03/2012 to Current Fort Transfer – Concord, NC,
We style the local community college events hosted by the Student Leadership department
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Optimized team hiring, training and performance.
Maintained up-to-date administrative records to monitor operational conditions.
Hospital Coordinator, 07/2007 to 01/2015 Change Healthcare Inc. – Murrells Inlet, SC,
Assist dentists in oral rehabilitation procedures in the dental office and hospital operating rooms on pediatric patients
Help prepare, set-up, break-down and sterilize all instruments and operatory as necessary
Obtain blood pressure, O2, temperature and medical history of all pediatric and medically compromised adult patients
Take after hour emergency call
Call-Center supervisor
Verified medical and dental insurance for all general anesthesia patients for the local hospitals
Schedule surgery, obtain H&Ps for patients from PCPs and prepare charting, paperwork for 15 pediatric dental surgeons
Liaison for surgery patients, set-up boarding and car-service if necessary
Treatment coordinator
Follow-up on all surgical patients and relay progress to physicians
Served on the Cleft Palate Team at Driscoll Children's Hospital
Lead and organized the event planning for a new location grand opening.
Assisted in patient admission process based on federal and state laws.
Confirmed all insurance benefits met standards of admissions as dictated by policy.
Oversaw inpatient and outpatient functions.
Answered telephone calls to offer office information, answer questions and direct calls to staff.
Received, recorded and addressed incoming and outgoing communication via telephone and email.
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Obtained payments from patients and scanned identification and insurance cards.
Organized patient files and streamlined operations to improve efficiency.
Completed administrative patient intakes with case histories, insurance information and mandated forms.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Registered and verified patient records before triage with most up-to-date information.
Placed new supply orders, managed inventory and restocked clerical spaces.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Managed office bookkeeping with insurance billing and patient payments.
Accurately completed insurance and Medicaid billing and documentation for patient visits.
Kept detailed records of office inventories and placed orders for more supplies.
Dental Consultant, 10/2012 to 02/2013 Self-employed – City, STATE,
Trained management to produce policies, incorporate SOPs , change hours and time-management skills
Reduced overhead by 20%, re-train management and clinical staff to become more efficient and productive.
Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
Efficiently completed dental procedures for restorative work.
Interpreted X-rays to make accurate diagnoses and decisions about treatments.
Improved patients' comfort by providing calm and professional care, explaining procedures, answering questions and carefully managing pain.
Created individualized treatment plans to maintain or restore oral health of patients.
Advised patients on appropriate treatment for pain following procedures by giving specific home care instructions.
Administered care in emergency situations to treat tooth injuries.
Interviewed patients, reviewed health history information and performed checkups to diagnose oral issues and diseases.
Completed consultations with patients for treatment plan.
Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
Evaluated performance of all clinical staff to deliver constructive feedback and acknowledge strengths resulting in better working relationships and performance improvements.
Established policies and procedures for dental practice team, informed employees of guidelines and supervised enforcement.
Education
MBA: Health Care Administration, Expected in to Texas A&M University - Corpus Christi - Corpus Christi, TX GPA:
Bachelor of Arts: Human Resource, Expected in 12/2016 to University of Incarnate Word - San Antonio, TX, GPA:
Certifications
Registered Dental Assistant
Pit and Fissure Sealant Placement Certification
Nitrous Monitoring Certification
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Affiliations
Volunteer at Windsor Park Elementary with current activities and events. Current PTA member. Volunteer at the local Jewish Community Center and served on the PTO for the Jewish Pre-School. Chair of the Jewish Community Center Pre-School Kindergarten (Thanksgiving and Graduation Events). Contributed to fundraisers and gathered sponsorships from local businesses to donations to the JCC Pre-School.
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