business manager resume example with 14+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 20-year history of successful industry performance.

  • Records Organization and Management
  • Problem Anticipation and Resolution
  • Management Training
  • Policy Implementation
  • Customer Service
  • Policy Development and Enforcement
  • Budget Creation
  • Performance Monitoring and Evaluation
  • Administrative Management
  • Finance and Accounting Oversight
  • Client Relationship Management
  • Sales and Marketing
  • Human Resources Oversight
  • Sales Tracking
  • Project Management
  • Business Leadership
  • Business Development
  • Staff Management
  • Verbal and Written Communication
  • Mathematical Calculation and Reasoning
  • Department Oversight
  • Lead Generation
  • Issue Resolution
  • Recruiting and Hiring
  • Coaching and Mentoring
  • Analytical Thinking
  • Safety Procedures
  • Employee Scheduling
  • Information Security
  • Money Handling
  • Operational Efficiency
  • Customer Relations
  • Office Supplies and Inventory
  • Accounts Payable and Receivable
  • Word Processing
  • Customer Retention
  • Payroll Administration and Timekeeping
  • Employee Motivation
  • Business Partnership Management
  • Timelines and Milestones
  • Providing Feedback
  • Inventory Tracking and Management
  • Assisting ROI
  • Documentation
  • Leadership
  • Logistics
Work History
07/2017 to Current Business Manager Veterans Health Administration | Willow Street, PA,
  • Treatment coordinate dentist' schedule in order to produce the most possible with given time constraints
  • Patient treatment acceptance specialist
  • Oversaw collections, accounts receivables, accounts payable, patient account adjustments, production and owner payroll
  • Coordinate staff/owner luncheons, CEs and events.
  • Listened to staff and patient issues and conflicts to deliver solutions, propel customer experiences.
  • Oversaw day-to-day business operations on sales by fostering deep professional relationships with wholesale contacts and patients.
  • Trained new hires, providing information and insight into corporate policies and procedures.
  • Developed and cultivated lucrative relationships with both new and existing patients through effective communication and exemplary interpersonal skills.
  • Recruited, hired, mentored and trained staff on business procedures, policies, duties and customer care methods.
  • Promoted energetic atmosphere with purpose to drive improvements in patient care and experiences.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic patients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Drafted invoices for completed work.
  • Negotiated price and service with patients and vendors to decrease expenses and increase profit.
03/2012 to Current Owner Blackhawk Transport | Mobile, AL,
  • We style the local community college events hosted by the Student Leadership department
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Optimized team hiring, training and performance.
  • Maintained up-to-date administrative records to monitor operational conditions.
07/2007 to 01/2015 Hospital Coordinator Change Healthcare Inc. | Memphis, TN,
  • Assist dentists in oral rehabilitation procedures in the dental office and hospital operating rooms on pediatric patients
  • Help prepare, set-up, break-down and sterilize all instruments and operatory as necessary
  • Obtain blood pressure, O2, temperature and medical history of all pediatric and medically compromised adult patients
  • Take after hour emergency call
  • Call-Center supervisor
  • Verified medical and dental insurance for all general anesthesia patients for the local hospitals
  • Schedule surgery, obtain H&Ps for patients from PCPs and prepare charting, paperwork for 15 pediatric dental surgeons
  • Liaison for surgery patients, set-up boarding and car-service if necessary
  • Treatment coordinator
  • Follow-up on all surgical patients and relay progress to physicians
  • Served on the Cleft Palate Team at Driscoll Children's Hospital
  • Lead and organized the event planning for a new location grand opening.
  • Assisted in patient admission process based on federal and state laws.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Oversaw inpatient and outpatient functions.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized patient files and streamlined operations to improve efficiency.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Registered and verified patient records before triage with most up-to-date information.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Accurately completed insurance and Medicaid billing and documentation for patient visits.
  • Kept detailed records of office inventories and placed orders for more supplies.
10/2012 to 02/2013 Dental Consultant Self-employed | City, STATE,
  • Trained management to produce policies, incorporate SOPs , change hours and time-management skills
  • Reduced overhead by 20%, re-train management and clinical staff to become more efficient and productive.
  • Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
  • Efficiently completed dental procedures for restorative work.
  • Interpreted X-rays to make accurate diagnoses and decisions about treatments.
  • Improved patients' comfort by providing calm and professional care, explaining procedures, answering questions and carefully managing pain.
  • Created individualized treatment plans to maintain or restore oral health of patients.
  • Advised patients on appropriate treatment for pain following procedures by giving specific home care instructions.
  • Administered care in emergency situations to treat tooth injuries.
  • Interviewed patients, reviewed health history information and performed checkups to diagnose oral issues and diseases.
  • Completed consultations with patients for treatment plan.
  • Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
  • Evaluated performance of all clinical staff to deliver constructive feedback and acknowledge strengths resulting in better working relationships and performance improvements.
  • Established policies and procedures for dental practice team, informed employees of guidelines and supervised enforcement.
Expected in to to MBA | Health Care Administration Texas A&M University - Corpus Christi, Corpus Christi, TX GPA:
Expected in 12/2016 to to Bachelor of Arts | Human Resource University of Incarnate Word, San Antonio, TX, GPA:

Registered Dental Assistant

Pit and Fissure Sealant Placement Certification

Nitrous Monitoring Certification


Volunteer at Windsor Park Elementary with current activities and events. Current PTA member. Volunteer at the local Jewish Community Center and served on the PTO for the Jewish Pre-School. Chair of the Jewish Community Center Pre-School Kindergarten (Thanksgiving and Graduation Events). Contributed to fundraisers and gathered sponsorships from local businesses to donations to the JCC Pre-School.

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Resume Overview

School Attended

  • Texas A&M University - Corpus Christi
  • University of Incarnate Word

Job Titles Held:

  • Business Manager
  • Owner
  • Hospital Coordinator
  • Dental Consultant


  • MBA
  • Bachelor of Arts

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