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Business Manager Resume Example

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BUSINESS MANAGER
Summary

Customer-centered Business Manager with Proficient in Management and Customer experience. Highly experienced with Microsoft Office suite; MS Word, Outlook, Spreadsheet, Excel, and Power-Point. Demonstrated skills in developing and maintaining internal and external relationships at all levels of management. A sound history of accurate record keeping of confidential records as well as meeting stringent deadlines. Goal driven change manager and strategic problem solver.

Excellent communication and interpersonal skills.

Skills
  • Manage all business request
  • Assist with gathering and providing information for new hires.
  • Professional communication and client relation.
  • Customer retention
  • Documentation proficiency
  • Proficient in Microsoft Suite
  • Cross-functional team management
  • Performance improvements
  • Recruiting and hiring
  • Supervision and training
Experience
Business Manager
City, StateCompany Name/Sep 2019 to Current
  • Head a team and give instructions to workers.
  • Oversee a group of people and follow up with clients.
  • Optimized revenue streams by consistently exceeding client expectations.
  • Directly managed team of 3 and oversaw 8 staff total in Cosmetics and Beauty operations.
  • Interacted with customers and vendors with utmost professionalism to solve various problems.
Style Advisor
City, StateCompany Name/Apr 2018 to Sep 2019
  • Perform a high level of customer service by assisting, all customers with their inquiries and requests.
  • Handle cash transactions and inform customers about all sale promotion the company offers.
  • Investigate and resolve complaints concerning merchandise and service.
  • Prepare purchase orders and maintain work area at all times.
  • Greeting customers, delivering exceptional customer services to every customer.
  • Performed register transactions quickly and efficiently and operated computerized order and inventory management system to locate and deliver customer product and size selection.
  • Created exceptional experiences for clients, built long-term relationships and helped clients find perfect style solutions to fit individual fashion needs while maximizing sales volume.
  • Showcased store merchandise and helped keep store running seamlessly by enthusiastically presenting and selling products and by communicating feedback and ideas for improvement.
Lead Manager
City, StateCompany Name/Dec 2016 to Dec 2017
  • Handling cash transactions log and maintained daily, weekly, and monthly reports and responsible for holding store keys to from open to close duties.
  • Monitored sales productivity, communicated performance to associates and motivated associates to achieve full potential.
  • Assisted training and developing store associates and delivered coaching as needed.
  • Maintained customer awareness to recognize success and identify areas for improvement.
  • Performed basic operations, including cash handling and reporting, price changes, merchandise handling and open and closing duties.
Operations Manager
City, StateCompany Name/Jan 2010 to Jan 2015
  • Responsible for client satisfaction at all level.
  • Canvas for new projects, plan company event, organize company business trips.
  • Responsible for all departments - Security, Drivers, Cleaning, Workshop, Accounts, Marketing, Front Desk, Admin, Store and Customer Services.
  • Overseeing staff correspondence and attend to staff issues accordingly.
  • Marketing company's products and services.
  • Represent the management accordingly.
  • Ensure free flow of information from all departments to management accordingly.
  • Co-ordinate all department activities to achieve company's target and needs.
  • Co-ordinate departmental and general meetings accordingly, Schedule and Planning.
  • Ensure consistent sales network.
Education and Training
Bachelors of Science: Public AdministrationLagos State University2012City, State
High School DiplomaOur Lady's Girl High School
Personal Information
  • Motivate the selling team, push them to have outstanding sales report, help mole them to overall deliver excellent customer service. Customer Service/ Assistant Support Amala Zone - Houston, TX February 2015 to January 2016
  • Perform a high level of customer service by assisting, all customers with their inquiries and requests
  • Handle cash transactions and maintain daily, weekly, and monthly reports of transactions
  • Investigate and resolve complaints concerning customers issues
  • Maintain all of the company information and keep it confidential at all times
  • Answer incoming calls, check E-Mail, fax documents, file all other company documents MD
Willing to relocate: Anywhere
ADDITIONAL RESPONSIBILITIES
  • Making copies, faxing, filing, labeling and planning meeting, answering the telephone, taking messages, and transfer incoming calls.
  • Making sure confidential files are filed properly, and handling bank deposit on a daily base.
  • Maintained inventory and purchases of merchandise within the store.
  • Make daily store announcements, review pervious daily sale goal, track hourly sales for the current business day.
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Resume Overview

School Attended

  • Lagos State University
  • Our Lady's Girl High School

Job Titles Held:

  • Business Manager
  • Style Advisor
  • Lead Manager
  • Operations Manager

Degrees

  • Bachelors of Science : Public Administration
    High School Diploma

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