High-energy individual experienced in customer service and business operations. Thrives well in a fast paced, challenging environment with opportunity to contribute skills and ideas that drive company growth.
skills
Customer service
Time management
Strategic planning
Experience
Business ManagerFeb 2015 to Sep 2016 Massage Envy － Austin, TX
Managing team of 30+ employees
On boarding and training front desk, assistant managers, massage therapists and estheticians
Coaching employees to achieve sales goals for memberships, enhancements, and products
Analyzing financial reports and setting goals
Strategically scheduling employees
Preparing payroll
Creating positive work environment to keep employee morale high
Ensuring business is providing high level of customer service to members and guests.
Assistant Store ManagerAug 2013 to Feb 2015 Marshalls － Bee Cave, TX
Managing daily store operations
Implementing and maintaining company standards
Scheduling team of 50+ employees utilizing Kronos workforce management
New hire on boarding and training
Conducting weekly corporate audits
Delegating tasks and coaching team to ensure success
Managing back room to ensure freight processing completion in a timely manner.
Front Desk Sales Associate/Client Relations ManagerJun 2009 to Aug 2013 Massage Envy － Austin, TX
General receptionist duties including: booking appointments, answering phones, making confirmation
calls, checking clients in and out, promoting products and services
Meeting set sales goals for membership sales, enhancements, and products
Maintaining a high level of customer service throughout the clinic
Reaching out to members and guests in regards to experiences and feedback
Coaching front desk team to create positive customer experiences
Increasing customer loyalty and member retention.
Education and Training
Bachelor of Science, Fashion Merchandising Business Administration2013Texas State University － San Marcos, TXFashion Merchandising Business Administration
