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Business Manager Resume Example

Resume Score: 100%

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BUSINESS MANAGER
Summary
High-energy individual experienced in customer service and business operations. Thrives well in a fast paced, challenging environment with opportunity to contribute skills and ideas that drive company growth. skills Customer service Time management Strategic planning
Experience
Business Manager Feb 2015 to Sep 2016
Massage Envy - Austin, TX
  • Managing team of 30+ employees On boarding and training front desk, assistant managers, massage therapists and estheticians Coaching employees to achieve sales goals for memberships, enhancements, and products Analyzing financial reports and setting goals Strategically scheduling employees Preparing payroll Creating positive work environment to keep employee morale high Ensuring business is providing high level of customer service to members and guests.
Assistant Store Manager Aug 2013 to Feb 2015
Marshalls - Bee Cave, TX
  • Managing daily store operations Implementing and maintaining company standards Scheduling team of 50+ employees utilizing Kronos workforce management New hire on boarding and training Conducting weekly corporate audits Delegating tasks and coaching team to ensure success Managing back room to ensure freight processing completion in a timely manner.
Front Desk Sales Associate/Client Relations Manager Jun 2009 to Aug 2013
Massage Envy - Austin, TX
  • General receptionist duties including: booking appointments, answering phones, making confirmation calls, checking clients in and out, promoting products and services Meeting set sales goals for membership sales, enhancements, and products Maintaining a high level of customer service throughout the clinic Reaching out to members and guests in regards to experiences and feedback Coaching front desk team to create positive customer experiences Increasing customer loyalty and member retention.
Education and Training
Bachelor of Science, Fashion Merchandising Business Administration 2013 Texas State University - San Marcos, TX Fashion Merchandising Business Administration
Skills
Coaching, clients, customer service, financial reports, Kronos, Managing, massage therapists, payroll, receptionist, sales, Scheduling, answering phones
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Resume Overview

Companies Worked For:

  • Massage Envy
  • Marshalls

School Attended

  • Texas State University

Job Titles Held:

  • Business Manager
  • Assistant Store Manager
  • Front Desk Sales Associate/Client Relations Manager

Degrees

  • Bachelor of Science , Fashion Merchandising Business Administration 2013

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