business manager resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Websites, Portfolios, Profiles
Professional Summary

Retail professional with expertise in leading, motivating and training a cross-functional team. Possesses strong leadership skills, the ability to effectively communicate, meet and exceed sales plans. Exceptionally strong in building client relationships and providing luxury service. Looking for a remote Customer Service/Account Executive position in the retail Industry that will allow me to use my passion for sales and product management. Grow and develop sales territories in alignment with Corporate goals in person and Omni e-commerce accounts. Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.

  • Achieving all retail goals
  • Manage sales and training
  • Coordinators, beauty advisors,
  • Business managers and
  • Freelancers in executing
  • Events to maximize daily
  • Business goals
  • Education strategy
  • Leadership/Accountability
  • Self-motivated
  • Conflict resolution skills
  • B2B sales
  • Customer Service
  • Customer Support
  • Customer Retention
  • Customer Acquisition
  • Account Executive
  • Proficient in Excel/Word/PPT
  • Aesthetician/Makeup Artist
  • Counter Manager - Neiman Marcus Natick, MA
  • Omorovitza 2007-2009
  • Responsible for launch of exclusive European skincare line. Performed
  • Facials in Spa room. Created high volume revenue. Accountable for
  • Meeting goals. Customer service.
  • Freelance Makeup Artist - Lancome Boston, MA 2005-2013
  • Makeup Artist for major Lancome events at Macy’s, L&T, Saks,
  • Bloomingdales, Nordstrom, Sephora. Increase sales for the company.
  • Worked with all National makeup artists, eventing and outsourcing.
  • Counter Manager Clinique - Macy’s Natick, MA 1999-2003
  • Makeup artist and skincare specialist. Managed team of 6 professionals.
  • Worked closely with AE and Department Manager. Recognized for top
  • Sales volume. Volume started at $650K and achieved $1M door.
  • Customer Relationship Management
  • Employee Motivation
  • Social Media Promotion
  • Business Administration
  • Staff Management
  • Cross-Functional Communication
  • Project Management
  • Lead Generation
  • Process Improvement
  • Financial Management
  • Business Generation
  • Issue Resolution
  • Retail Operations Management
  • Cross-Functional Collaboration
  • Strategic Initiatives
  • Advertising Campaign Development
  • Customer Relations
  • Staffing Level Maintenance
  • Operational Leadership
  • Performance Evaluations
  • Product Launching
  • Program Optimization
  • Risk Assessment and Management
  • Verbal and Written Communication
  • Sales and Marketing
  • Employee Scheduling
  • Recruiting and Hiring
  • Coaching and Mentoring
  • Timelines and Milestones
  • Price Structuring
  • Office Reception
  • Business Management Software
  • Office Supplies and Inventory
  • Strategic Networking
  • Process Development and Streamlining
  • Inventory Tracking and Management
  • Manage Operations
  • Organizational Structuring
  • Operational Efficiency
  • Business Partnership Management
  • Assisting ROI
  • Desktops, Laptops and Mobile Devices
  • Strategize Business Plans
  • Thoracic Surgery
  • Management Training
  • Leadership
  • Consulting
Work History
Business Manager, 10/2020 - 03/2022
The Mentor Network Traverse City, MI,
  • Responsible for driving overall business in person and virtually
  • Experienced in thinking outside of the box
  • Very knowledgeable in skincare and developing new ideas to promote sales
  • Educate clients
  • Create high volume revenue during national events
  • Achieving all goals
  • Organizer of private outside store events for GA
  • Customer service
  • Celebrity client acquisition and retention.
  • Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Developed initial sales roadmaps and market strategies to promote successful product launches.
  • Executed business plans to further strengthen and maximize territory sales and profits.
  • Assisted with hiring process and training of new employees.
  • Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
  • Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reported issues to higher management with great detail.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Regional Sales Development Manager, 01/2019 - Current
S Design Jewelry City, STATE,
  • Developing Strategic Partnerships, Product Development, Product and Event
  • Management, Lead generation through relationship building, cold calling, referrals, trade shows, develop and maintain high standards of customer service
  • Acquire outside business through relationship building and networking
  • Consult in the area of Sales Training, Business Planning,
  • Products Management, and Product Development.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
  • Developed creative presentations, trend reports, kitted assets, and product data sheets.
  • Created and managed social media campaigns to increase brand engagement.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Coordinated with design and media teams to develop high-quality creative assets.
  • Devised content strategy to effectively engage target audiences.
Founder/AE, 01/2010 - Current
CiaoBella Day Spa Inc City, STATE,
  • Accountable for all services and retail sales including overall customer satisfaction
  • Develop, motivate and train sta
  • Execute seasonal and promotional events, responsible for social media and marketing
  • Excellent customer service, and strategic business decisions
  • Developed ecommerce store during Covid and online client consultation and sales
  • Founder and Creator of the CiaoBella Rose Collection ecommerce store
  • Owner and operated Brick and Mortar StoreFront.
Certificate: E-commerce , Expected in 06/2023
Start & Scale E-commerce - Online,
Status -
: Communication, Expected in
- ,
Status -
Diploma: Aesthetics And Color Science, Expected in 05/2001
Elizabeth Grady School of Aesthetics - ,
Status - Start & Scale Online Certification Program - Ecommerce for Entrepreneurs
: Italian English Hungarian Studies, Expected in
Etvos Lorant University - Budapest Hungary,
Status -
: Communication, Expected in
Framingham State University - Framingham, MA
Status -
  • Achieved high profile clientele through effectively helping with charity programs and fundraisers throughout my career
  • Certified ecommerce store, Foundr - June 2023
Italian :
Native or Bilingual:
Negotiated :
Hungarian :
Native or Bilingual:
Negotiated :
English :
Native or Bilingual:
Negotiated :

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Resume Overview

School Attended

  • Start & Scale E-commerce
  • Elizabeth Grady School of Aesthetics
  • Etvos Lorant University
  • Framingham State University

Job Titles Held:

  • Business Manager
  • Regional Sales Development Manager
  • Founder/AE


  • Certificate
  • Diploma

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