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Business Manager Resume Example

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BUSINESS MANAGER
Summary

Highly driven recruiting professional who maintains a positive attitude under pressure and welcomes the challenge and responsibility of producing results quickly for clients.


Highlights
  • 2+ years of Recruiting experience
  • 8 years of Customer Service Experience
  • Have placed personnel in temporary, evaluation and professional hires.
  • Staffed for positions in multiple industries such as Industrial, Manufacturing and Office Services.
  • Proficient communicator
Accomplishments

Responsible for bringing in the highest direct hire fee in my franchises' history, which totaled to $27,000 after it closed.

Experience
05/2015 to Current
Business ManagerExpress Employment Professionals - Austin, TX
  • Manage a team of Staffing Consultants, Front Office Coordinators and our Business Development Representative.
  • Track the team's daily and weekly activity by running reports in regards to their individual scheduled face-to-face interviews, sales calls and inquiry calls.
  • Lead morning and afternoon meetings to discuss open orders, leads, and highs/lows of the day.
  • Assist with any escalated issues with clients or our working associates.
  • Recruit, hire and train new team members when there is an internal need for the office.
  • Assist with daily mentorship of my team, by guiding them through client and associate issues which would allow them to "own" their desk.
  • Act as working manager helping to fill orders ranging for short term to long term client needs, taking walk in interviews, and acting as the permanent backup for the on call telephone service we offer.
  • Counsel internal staff in regards to their attendance and performance to make our team stronger and more efficient.
  • Handle pricing of all new business that called in or that came from leads, then sent them new account forms to gather credit references, and set contract terms before staffing their needs.
  • Coordinate the staff if overtime was needed to fill orders to meet all of our clients' needs.
  • Ensure that my team is communicating effectively and professionally with all clients and working associates.
  • Conduct regular client visits to help maintain and further relationships with our existing clients and to help bring back in former clients.
05/2013 to 05/2015
Staffing ConsultantExpress Employment Professionals - Austin, TX
  • Responsible for any open job order that can be categorized as Office Services which includes administrative, accounting, sales, customer service, etc.
  • Consistently manage 20+ clients who have office services associates working through them and also have needs for additional workforce.
  • Recruit candidates from our database, as well as several job boards and websites to fill the open orders Average 100 inquiry calls a week to bring in new applicants to help fill my open orders.
  • Schedule daily face-to-face interviews with potential Express associates Interview associates to build my pipeline for current and potential job orders, and then determine if they are a fit for any of the current or potential job orders.
  • Submit resumes to my clients via email or in person, selling the candidate by highlighting their strengths and how they can benefit my clients' organization.
  • Schedule interviews between the candidates and my clients based off their mutual availability, and then prepare my candidate accordingly.
  • Once selected by a client, I conduct weekly check-ins with client to make sure my candidate is performing well then offer counseling on issues such as attendance and performance if necessary.
  • Track the hours for the associates that are under an evaluation hire contract to ensure my clients are aware of their eligibility for permanent placement.
  • Conduct sales calls to existing and prospective clients promoting my top candidates and Express Employment Professionals.
  • Create weekly reports of my personal numbers including the hours worked, gross margin per hour and the number associates I have working.
  • In rotation for the on call telephone service offered to our clients.
  • This would require me to fill orders, or handles any incidents that occur with clients and our associates after hours.
08/2012 to 05/2013
PACE MAC Peer MentorTexas State University - San Marcos, TX
    02/2011 to 11/2012
    Orientation LeaderTexas State University - San Marcos, TX
      Education
      May 2013
      Bachelor's Degree: International StudiesTexas State UniversityInternational Studies
      BASan Marcos, TX
      Affiliations
      • Alumni of Alpha Xi Delta Women's Fraternity
      • Order of Omega Greek Honors Society
      • Big Brother Big Sister- Austin Branch
      • Celtic Cowboys Ladies Gaelic Football team
      • Irish Network-Austin Chapter
      Skills

      •Microsoft Office Suite

      •Clarity VMS

      •Quest 4 Software

      •Typing 60 wpm

      •Social Media Platforms (Twitter, Facebook, and Linked In)

      •Job Boards (Career Builder, LinkedIn Recruiter, Indeed and Craigslist

      •Staffing for multiple industries (Industrial, Administrative, Call Centers and Manufacturing)

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      Resume Overview

      Companies Worked For:

      • Express Employment Professionals
      • Texas State University

      School Attended

      • Texas State University

      Job Titles Held:

      • Business Manager
      • Staffing Consultant
      • PACE MAC Peer Mentor
      • Orientation Leader

      Degrees

      • Bachelor's Degree : International Studies
        BA

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