business manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Results-driven sales and management professional who exceeds revenue goals, quickly develops rapport and achieves high customer service satisfaction ratings. Proven hard worker, having worked my way from entry level to a supervisory or managerial role in every vocation. Much of my professional career has been spent either working two jobs or splitting my time between a full time job and full time college classes. This has required excellent time management skills and an advanced level of organization in order to fulfill my responsibilities and meet deadlines. Acquired university trained skills in written and verbal communication, and I have honed those skills to perfection in a fast paced, high pressure setting with customers and my own staff. Fast learner who is able to easily adapt to all situations.
Highlights
Exceptional customer service skills
Customer-oriented
Relationship selling
Strong deal closer
Strong interpersonal skills
Upselling and consultative selling
Prospecting and cold calling
Skilled multi-tasker
Product training and placement
Accomplishments
Created and implemented strategies to develop and expand online communication and customer sales, which resulted in an overall growth of net closing ratios from 7% to an industry leading 27%. Recipient of Nissan's Platinum Customer Service Award for 5 straight years.
Experience
Business Manager, 08/2009 - Current Hackensack University Medical Center – Totowa, NJ,
I have held several positions during my tenure with the Faulkner Group.
Began as a Salesperson where responsibilities included customer interaction, sales process implementation, negotiation, customer follow-up, and product knowledge.
Helped with lot presentation, showroom presentation, and was the primary person in charge of maintaining our lot inventory.
Promoted to Internet Sales Manager where my duties included rebuilding our customer contact process, maintenance of our website information, and aiding in the expansion of our internet advertisements.
Monitored market conditions and competitor activity, and adjusted account sales approach to address any developments.
Continued to be a "front-to-back" salesman, and the internet department bloomed from a single person department to its current three person department.
Wrote, proofed and edited sales proposals and correspondence.
Under my guidance, the internet department improved its closing ratio from 7% to 27%.
Expanded my verbal and written communication skills, and my dedication to top rate customer follow-up was a large part of our success.
Promoted to Business Manager where I conduct and explain the paperwork tied to registration and title transfers.
Upsold add-on services to existing customers, generating an average incremental revenue of $1400 per transaction.
Exceptional customer service must be maintained in this position as I am the final impression a customer experiences as they conclude their business.
A strict eye for detail is essential as state mandated paperwork must be perfect as the consequences for a failure are severe for both the offender and the dealership.
Site Supervisor, 02/2001 - 08/2009 St. Moritz Security Service – Ellwood City, PA,
Assigned security duties have included corporate locations: such as Motorola's United States corporate office, and Nationwide Funds Group's Philadelphia area office; customer service locations: such as the Philadelphia Sheraton Hotel; high threat areas: such as Center City Wachovia Bank locations; and high profile locations: such as the NBC-10 television studios.
Familiarity with most CCTV surveillance techniques, access control devices, and personal threat situations.
Managerial responsibilities included monthly employee training meetings, payroll management, scheduling, and the accurate and timely filing of site reports.
My experiences with this job have given me superior crisis management skills, and have proven an ability to work under severe pressure.
Responsibilities included customer service, merchandising techniques, new employee training, payroll and scheduling.
Overnight Attendant, 08/1997 - 02/2015 Arbor Terrace At Hamilton Mill – Dacula, GA,
My responsibilities include monitoring the safety of our clients during sleep hours, reacting appropriately to first aid situations, and all other emergency situations that should arise.
I am also trained in conflict resolution and Certified for both First Aid and CPR.
Education
Bachelor of Arts: English, Expected in 2009 - Pennsylvania State University - , GPA: Status - 3.8 GPA. Specialized in Business Editing. Coursework in Marketing and Communications. Member of Sigma Tau Delta, The International English Honors Society, and Alpha Sigma Lambda, The National Honor Society for Adult Learners.
Associate's degree: Liberal Arts, Expected in May 2007 - Montgomery County Community College - , GPA: Status - Liberal Arts
: , Expected in May 1997 - Carlisle Area High School - , GPA: Status -
Skills
Negotiation, Customer Service and Satisfaction, Advertising, Closing, Sales Management, Conflict Resolution, Written, Verbal and Non-verbal Communication, Time Management, Merchandising, CPR, Crisis Management, Employee Training, Filing, First Aid, Payroll, Scheduling, Online Presence Monitoring,
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.