Business Manager, 08/2007 to 12/2018 Keiser University – Naples, FL,
Time/Change/Conflict Management Continuous Improvement/Problem Solving Diversity Champion
Microsoft Office Suite Marketing Learning/Training, Served as a trusted advisor to the pastor, providing support to operate a 7,000-member, multimillion-dollar campus, which included an elementary school of 400 students and 75 faculty members.
Participated on the senior leadership team, collaborating with staff on the strategic plan, tracking and assessing goals/action items, and facilitating dialog to achieve maximum participation.
Inspired staff to align mission goals with organizational vision to generate new members.
Human Resource Management / Training and Development.
Team leader and participant on committee interview processes to select applicants for positions.
Conducted annual reviews to evaluate performance, establish position/departmental goals and develop plans for measurable behaviors, establishing a culture of lifelong learning and development.
Trained internal organizations on team development, diversity, team dynamics, roles and responsibilities, team leader skills, change management, problem solving, and conflict management.
Implemented the learning management system (LMS) for youth protection training and compliance for over 400 staff and volunteer members.
Developed a detailed process of periodic human resource information systems (HRIS) record reviews, which increased information reliability, reduced errors and achieved over 99% accuracy.
Spearheaded the implementation of a web-based scheduling system for over 7,200 events annually, curtailing conflicts and enabling access to information instantaneously by all staff members.
Franchisee Owner Operator/Partner, 05/2004 to 09/2018 Acrt, Inc. – Mansfield, OH,
First entrepreneur to establish a franchise in the central PA market.
Created internal administrative structures for interviewing, hiring, e-learning, and performance management system for all team members.
Trained all team members in sales presentation skills to include building relationships/rapport, point of purchase suggestive selling, creating an exceptional guest experience, suggestive upselling, overcoming objections, alternative of choice offerings, guest engagement during the sale, closing, thanking and inviting guests to return.
Increased profitability by 20% in two years by enhancing customer service training of new hires.
Designed measuring devices for data collection, which led to increasing customer satisfaction levels.
Developed partnerships with organizations throughout the area that increased awareness and support for
community causes such as the MS Walk, Cystic Fibrosis, library programs, school and athletic fundraisers.
Senior Advisor of Human Resources and Training, Course Instructor, 09/1997 to 04/2004 United States Air Force – City, STATE,
Supervised all aspects of morale and welfare for over 350 Air Force members and their families in two multi-million dollar flying organizations.
Played a pivotal role in developing and presenting a performance management course for civilians that supervise military personnel.
Arbitrated several cases of supervisory conflict by facilitating meetings between opposing viewpoints.
Increased morale among supervisors by developing policies and timelines, which improved promotion and selection processes.
Leadership and Management, : Developed, prepared, and conducted a variety of curriculum in the
areas of leadership, communication, and human relations, to a group of over 700 supervisors annually from different
career fields.
Created numerous multi-media presentations that motivated students to achieve lesson objectives.
Evaluated and trained additional instructors for certification in classroom methodology and delivery.
Delivered
practical teaching strategies during in-service meeting.
Rated outstanding by the Inspector General in the use of the guided discussion technique that uses questions to lead students through lesson material to achieve objectives.
Consistently selected from the instructor staff to emcee graduation ceremonies for several hundred attendees that included the most senior leaders in the Air Force.
Attained Occupational Instructor Certificate, accumulating over 2,000 documented teaching hours.
Human Resources Recruiter, 05/1993 to 08/1997 318th Recruiting Squadron – City, STATE,
Delivered marketing presentations to audiences ranging from medical physicians to grade school students.
Earned the ranks of #1 recruiter at the local and regional levels, top 10 Air Force recruiter nationally, and received 7 awards for production metrics, while achieving over 150% of assigned goal.
Education and Training
Master of Science: Quality Systems Management, Expected in The National Graduate School - Falmouth, MA GPA: HMMS Soccer Club, past president and board member, current consultant and volunteer
Bachelor of Science: Business Administration, Expected in Columbia College - Columbia, MO GPA:
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Business Manager
Franchisee Owner Operator/Partner
Senior Advisor of Human Resources and Training, Course Instructor
