Saint Joseph Church | Mechanicsburg, PABusiness Manager09/2007 - 01/2019
Time/Change/Conflict Management Continuous Improvement/Problem Solving Diversity Champion
Microsoft Office Suite Marketing Learning/Training, Served as a trusted advisor to the pastor, providing support to operate a 7,000-member, multimillion-dollar campus, which included an elementary school of 400 students and 75 faculty members.
Participated on the senior leadership team, collaborating with staff on the strategic plan, tracking and assessing goals/action items, and facilitating dialog to achieve maximum participation.
Inspired staff to align mission goals with organizational vision to generate new members.
Human Resource Management / Training and Development.
Team leader and participant on committee interview processes to select applicants for positions.
Conducted annual reviews to evaluate performance, establish position/departmental goals and develop plans for measurable behaviors, establishing a culture of lifelong learning and development.
Trained internal organizations on team development, diversity, team dynamics, roles and responsibilities, team leader skills, change management, problem solving, and conflict management.
Implemented the learning management system (LMS) for youth protection training and compliance for over 400 staff and volunteer members.
Developed a detailed process of periodic human resource information systems (HRIS) record reviews, which increased information reliability, reduced errors and achieved over 99% accuracy.
Spearheaded the implementation of a web-based scheduling system for over 7,200 events annually, curtailing conflicts and enabling access to information instantaneously by all staff members.
Rita's Ices | New Cumberland, PAFranchisee Owner Operator/Partner06/2004 - 10/2018
First entrepreneur to establish a franchise in the central PA market.
Created internal administrative structures for interviewing, hiring, e-learning, and performance management system for all team members.
Trained all team members in sales presentation skills to include building relationships/rapport, point of purchase suggestive selling, creating an exceptional guest experience, suggestive upselling, overcoming objections, alternative of choice offerings, guest engagement during the sale, closing, thanking and inviting guests to return.
Increased profitability by 20% in two years by enhancing customer service training of new hires.
Designed measuring devices for data collection, which led to increasing customer satisfaction levels.
Developed partnerships with organizations throughout the area that increased awareness and support for
community causes such as the MS Walk, Cystic Fibrosis, library programs, school and athletic fundraisers.
United States Air Force | McGuire AFB, NJSenior Advisor of Human Resources and Training, Course Instructor10/1997 - 05/2004
Supervised all aspects of morale and welfare for over 350 Air Force members and their families in two multi-million dollar flying organizations.
Played a pivotal role in developing and presenting a performance management course for civilians that supervise military personnel.
Arbitrated several cases of supervisory conflict by facilitating meetings between opposing viewpoints.
Increased morale among supervisors by developing policies and timelines, which improved promotion and selection processes.
Leadership and Management, : Developed, prepared, and conducted a variety of curriculum in the
areas of leadership, communication, and human relations, to a group of over 700 supervisors annually from different
Created numerous multi-media presentations that motivated students to achieve lesson objectives.
Evaluated and trained additional instructors for certification in classroom methodology and delivery.
practical teaching strategies during in-service meeting.
Rated outstanding by the Inspector General in the use of the guided discussion technique that uses questions to lead students through lesson material to achieve objectives.
Consistently selected from the instructor staff to emcee graduation ceremonies for several hundred attendees that included the most senior leaders in the Air Force.
Attained Occupational Instructor Certificate, accumulating over 2,000 documented teaching hours.
Delivered marketing presentations to audiences ranging from medical physicians to grade school students.
Earned the ranks of #1 recruiter at the local and regional levels, top 10 Air Force recruiter nationally, and received 7 awards for production metrics, while achieving over 150% of assigned goal.
Education and Training
The National Graduate School | Falmouth, MAMaster of Science in Quality Systems ManagementHMMS Soccer Club, past president and board member, current consultant and volunteer
Columbia College | Columbia, MOBachelor of Science in Business Administration
, Selected to the health professions recruiting team, requiring advanced training to accumulate knowledge for over 40 physician, nursing, biomedical science corps, and dental health profession program specialties.
HMMS Soccer Club of the Year for Eastern Pennsylvania Youth Soccer Association
Received the Meritorious Service Medal for outstanding service as a senior advisor and superior instructor
VOLUNTEER AND LIFE EXPERIENCE
VOLUNTEER AND LIFE EXPERIENCE
Selected as the McGuire Air Force Base, Noncommissioned Officer Academy Instructor of the Year