Enthusiastic Customer Service Representative who follows policies and procedures, while offering a friendly customer environment. Dedicated and motivated woman who pays attention to all the necessary details so tasks are successful.
Highlights
Inventory management background
MS Office proficient
Sales expertise
Cash dispenser operation
Currency and coin counter
Safe and vault operation
Excellent communication skills
Friendly
Reliable
Energetic
Approachable
Flexible
Team player
Organized
Strong work ethic
Education
Jacksonville State UniversityJacksonville, ALExpected in 2008 – –Unfinished degree:Social Work - GPA:
Southside High SchoolSouthside, ALExpected in 2000 – –High School Diploma: - GPA:
Accomplishments
Answered telephone calls and responded to inquiries. Greeted each customer with friendly eye contact. Prepared checks itemizing total meal costs and sales taxes. Spoke with patrons to ensure satisfaction with food and service. Trained new employees. Consistently stayed under monthly controllable expense budget. Communicated with customers regarding orders, comments and complaints. Maintained contact with kitchen staff, management, serving staff, and customers. Observed customers to anticipate any additional needs and respond to requests. Recognized by peers and management for going above and beyond normal job functions.
Experience
Living Spaces Furniture - Business Manager Rialto, CA, 07/2014 - Current
Manages projects according to timeline and seasonal changes.
Models garments and jewelry for fashion consultation.
Drives sales by developing business strategies, marketing plans and merchandise assortments.
Informed potential buyers how jewelry could be purchased.
Dresses in samples and completed outfits for photographs and displays.
Informs prospective purchasers about model, number and price of merchandise.
Tracks current and emerging fashion and consumer trends.
Manages budgets and financial plans.
Displays and presents clothing and merchandise for fashion shows.
Works with product teams on multicultural marketing and private label development.
Monitors stock to maintain sufficient quantity of featured product.
Addresses slow selling products with aggressive pricing action.
Built a reputation of credibility and responsiveness with vendors.
Develops business strategies outlining strengths, weaknesses, new opportunities and risks.
Jprestaurants - Car Hop Jersey, GA, 02/2004 - 07/2008
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Recorded customer orders and repeated them back in a clear, understandable manner.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Served fresh, hot food with a smile in a timely manner.
Communicated clearly and positively with co-workers and management.
Resolved guest complaints promptly and professionally.
Served orders to customers at windows.
Cut and chopped food items and cooked on a grill or in fryers.
Accurately measured ingredients required for specific food items.
Properly portioned and packaged take-out foods for customers.
Prepared and served beverages such as coffee, tea and fountain drinks.
Quickly and efficiently processed payments and made accurate change.
Mastered Point of Sale (POS) computer system for automated order taking.
Carefully maintained sanitation, health and safety standards in all work areas.
Frequently washed and sanitized hands, food areas and food preparation tools.
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Followed all established restaurant practices and procedures.
Worked well with teammates and openly invited coaching from the management team.
Assisted management with monthly inventory control and weekly stock ordering.
Took initiative to find extra tasks when scheduled duties were completed.
Prepared items according to written or verbal orders, working on several different orders simultaneously.
Scheduled activities and equipment use with managers, using information about daily menus to help coordinate cooking times.
Villa Fiesta - Bartender City, STATE, 07/2003 - 2004
Maintained full knowledge of bar and menu items and made recommendations.
Collected money and made change.
Opened and closed bar tabs and transferred tabs to dining area.
Processed cash, credit card and voucher payments.
Upheld a high standard of cleanliness in all work areas.
Maintained bar stocks, replenishing daily as necessary.
Monitored glassware and stemware inventory.
Performed closing duties including cleaning, sanitizing and replenishing.
Cleaned and filled ice bins.
Maintained a neat personal appearance.
Made engaging connections with guests to create loyalty.
Served each guest with a sincere, positive, pleasant and enthusiastic attitude.
Delivered quality food and beverage service to guests in a responsible manner.
Delivered food and beverage orders within established timeframes
Maintained full knowledge of all menu items, contents and preparation methods.
Maintained familiarity with the latest in mixology, bar equipment and sanitation standards.
Prepared mixed drinks; poured wine, beer and nonalcoholic beverages.
Up-sold additional menu items, beverages and desserts to increase restaurant profits.
Took necessary steps to meet customer needs and effectively resolve food or service issues.
Recorded customer orders and repeated them back in a clear, understandable manner.
Promptly reported complaints to a member of the management team.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Communicated clearly and positively with co-workers and management.
Resolved guest complaints promptly and professionally.
Accurately measured ingredients required for specific food items.
Mastered Point of Sale (POS) computer system for automated order taking.
Sonic - Manager, Car Hop City, STATE, 09/1998 - 06/2003
Recorded customer orders and repeated them back in a clear, understandable manner.
Promptly reported complaints to a member of the management team.
Correctly received orders, processed payments and responded appropriately to guest concerns.
Served fresh, hot food with a smile in a timely manner.
Communicated clearly and positively with co-workers and management.
Resolved guest complaints promptly and professionally.
Served orders to customers at windows.
Cut and chopped food items and cooked on a grill or in fryers.
Packaged menu items into bags or trays and placed drink orders into carriers.
Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles.
Accurately measured ingredients required for specific food items.
Prepared and served beverages such as coffee, tea and fountain drinks.
Properly portioned and packaged take-out foods for customers.
Quickly and efficiently processed payments and made accurate change.
Mastered Point of Sale (POS) computer system for automated order taking.
Carefully maintained sanitation, health and safety standards in all work areas.
Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
Frequently washed and sanitized hands, food areas and food preparation tools.
Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
Cleaned food preparation areas, cooking surfaces, and utensils.
Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards.
Followed all established restaurant practices and procedures.
Worked well with teammates and openly invited coaching from the management team.
Took initiative to find extra tasks when scheduled duties were completed.
Quickly unloaded product shipments and stocked freezers.
Assisted management with monthly inventory control and weekly stock ordering.
Scheduled activities and equipment use with managers, using information about daily menus to help coordinate cooking times.
Prepared items according to written or verbal orders, working on several different orders simultaneously.
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