6+ years coordinating project activities and resources
Multiple years of experience with financial services
Highly technical individual with expertise in Office products
Manage business requirements and customers with utmost importance and professionalism
Strong organizational and problem-solving skills able to adapt quickly
Excellent communicative and interpersonal skills
Partner with peers, business managers, and support teams to manage the hiring plan needs of IBCM
Ensure proper allocation of funds by effectively managing multiple requests on a daily basis while adhering to our compliance and risk demands
Utilize extensive knowledge of business practices and support teams and structures to prepare monthly and quarterly reviews and reports
Manage and track multiple satellite sites including a team of 30+ offshore analysts
Consult with multiple partners in the yearly Summer internship program involving the successful onboarding and offboarding of over 400 team members
Organize and track varying requests and inventories through extensive use and knowledge of sharepoint, and Microsoft Office products
Constantly resolve to identify areas of improvement by analyzing established processes to ensure we maintain accurate reporting and records
Proactively engage customers to remediate issues in a timely manner with a sense of urgency to ensure business continuity
Provided daily support for varying lines of business within WFS to provide business continuity which requires the effective interaction and communication with multiple support teams
Utilized strong partnerships when coordinating moves, MFD configurations, and the DANTE project through the WFDC migrations.
Fulfilled multiple onboarding requests to ensure new hires have all the hardware and software necessary to perform job functionalities in a timely manner
Proficient with utilitzing ePro, 1CAC, ARTS, Microsoft Office, and PAC systems to submit appropriate access requests.
Directly responsible for the implementation of new trading floor and various other high level initiatives requiring effective communication,
Interacted weekly with managing directors and VP's across varying lines of business to resolve their technical needs in a timely, professional, and efficient manner.
Leveraged PAC 2000 and WANDA to retrieve technical requests, engage appropriate support groups, and log problem resolution within the required SLA.
Worked with emerging technologies within the corporate environment such as WYSE thin clients, Windows 7, Office 2010, iPhone, iPad, Blackberry 10 servers, and virtual machines.
Supported various market data and trading applications such as Bloomberg, Thomson One, Capital IQ, FactSet, and multiple Excel add-ins.
Earned multiple commendations for positive interactions with customers on various projects.
Effectively managed multiple responsibilities daily in a high intensity environment with a sense of urgency while maintaining accurate documentation, adhering to required policies instituted company wide, within the business, and local team.
Performed user migrations which encompassed merging bank technologies to a single platform.
Assisted users in initial logon process and desktop configurations for various business units.
Documented and reported project specific data to senior management.
Collected MAC, hardware refresh, and deployment/migration data while maintaining SharePoint entries based on user assessments.
Utilized PAC2000 processes and guidelines.
Diagnosed Microsoft Office, web based, and general banking application issues.
Entrusted with daily production support roles and responsibilities
Demonstrated flexibility and team mentality through working extended hours.
Accepted lead on projects and effectively managed and delegated responsibility to colleagues.
Used graphic arts experience to create communications to improve issue reporting.
Demonstrated the ability to learn quickly in a fast paced environment.
Interacted with customers, managers, and other departments to resolve financial issues with customer's accounts.
Assist customers with account education and dynamics of payment options.
Worked within a team to manage the Spanish speaking company accounts
Maintained and exceeded high industry performance goals
Managed relationships with co-workers and supervisors to maintain professional image and high work ethic synonymous with our company standards.
Led team meetings and performed several managerial duties and roles
Worked with other departments to achieve first call resolution for customers
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