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Business, Government Customer Operations Coordinator Resume Example

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BUSINESS, GOVERNMENT CUSTOMER OPERATIONS COORDINATOR
Summary

Accomplished Business, Government Customer Operations Coordinator skilled in achieving operational efficiency and increasing revenue in the telecommunications, logistics and banking industries. Business process improvement, data analysis and IT support expert.

Highlights
  • Excellent Interpersonal Skills
  • Relationship Building
  • Excellent Customer Service Skills
  • Leadership
  • Organizational
  • Time Management
  • Management
  • Coaching
  • Office Management


  • Business process improvement
  • Forecasting and planning
  • Business systems analysis
  • Business requirements matrixes
  • Advanced problem solving abilities
  • Critical thinking
  • Superb communication skills
Accomplishments

Increased Net Promoter Score, NPS rating for the team by 2% by developing new follow-up processes and improving customer experience.


Won Recognizing You Award for Customer Experience 2Qtr

Experience
Business, Government Customer Operations Coordinator
June 2014 to October 2015Company Name - City, State
  • Managed and coordinated average of 30 incoming calls from small, medium business, national and government customers.
  • Develop strategies to create solutions for customers to more efficiently manage their day to day operations such as online portal access, cost effective solutions and product knowledge and training.
  • Read, interpret and comply with business requirements , Federal Communications Commission's requirements, (FCC) in order to provide accurate information to customers and to maintain compliance with company standards.
  • Successfully demonstrated excellent customer service.
  • Consistently awarded for Net Promoter Scores of 10 out of 10 in 2nd and 3rd Quarter 2015.
  • Recommend value added solutions in order to provide an exceptional customer experience.
  • Submit weekly "Be The Reason", (BTR) reports to manger to 1-1 coaching.
Human Resource Assistant
August 2012 to June 2014Company Name - City, State
  • Develop or implement recruiting strategies to meet current or anticipated staffing needs.
  • Managed recruiting function for the Human Resource Department locations, Maryland, New Jersey and Georgia Information Technology Facilities.
  • Filled 35 full-time / student co-op requisitions in 2013.
  • Successfully met average time to hire goal of 45 days.
  • Coordinated interviews and events related to new hire and recruiting initiatives such as On-boarding Presentations.
  • Perform searches for qualified job candidates, using sources such as Taleo automated employment databases, networking at job fairs, Internet recruiting resources such as CareerBuilder, job fairs or employee referrals.
  • Selected qualified applicants meeting specified job requirements and refer them to portfolio managers to review for possible interview selection.
  • Made hiring recommendations when appropriate.
  • Interviewed job applicants to obtain and verify information used to screen and evaluate them.
  • Interpreted and explained human resources policies, procedures, laws, standards, or regulations.
  • Conduct background checks on job applicants.
Assistant Branch Manager
November 2009 to December 2010Company Name - City, State
  • Managed and coordinated the activities of (3) financial servicerepresentatives in in-store bank branch.
  • Establish and maintain relationships with individual and businesscustomers or provide assistance with financial analysis, loan processes,account balancing and financial consulting.
  • Oversee the flow of cash and financial instruments such as money orders, travelers checks and certified checks.
  • Successfully collaborated with other lines of business to develop multiplestrategies to meet monthly company revenue targets.
  • Managed operations and successfully maintained compliance relating to federal regulatory requirements including Bank Secrecy Act and Anti Money Laundering Act.
Commercial Banking Specialist
January 2005 to June 2009Company Name - City, State
  • Coordinated and organized necessary documents for loan closings, such as title insurance, property insurance forms, signed documents, loan forms, and appraisals.
  • Provided administrative support for (2) Vice Presidents of commercial realestate each with portfolios up to 25 accounts between $100K -$500K.
  • Acted as first point of contact for loan customers, coordinated meetings and follow-ups to ensure all requests are completed and filed in a timely manner.
  • Read, interpret and maintain bank compliance by following bank's loan closing procedures.
Teller Coordinator
January 2004 to January 2005Company Name - City, State
  • Managed and directed 7 tellers in traditional bank branch.
  • Coordinated day to day work flow to ensure efficiency.
  • Balanced currency, coin, and checks in cash drawers at ends of shifts, andcalculate daily transactions usingcomputers, calculators, or addingmachines Ordered supply of cash to meet daily needs.
  • Maintain compliance with Justin time notifications.
  • Monitored bank vaults to ensure cash balances are correct.
  • Managed buying and selling of cash to and from tellers to ensure proper limits are maintained.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Adhered to federal regulations and guidelines including bank privacy andBank Secrecy Act to ensure the branch remains in compliance and operates efficiently.
Education
Bachelor of Business Administration : Mar 2015Strayer University - City, State
Skills

Administrative Support, Calculators, Closing, Coaching, Excellent Interpersonal Skills, Excellent Customer Service, Databases, Financial, Financial analysis, Financial Consulting, Forms, Government, Human Resource, human resources, Information Technology, Leadership, Money, Networking, Office Management, Organizational, Policies, Presentations, Processes, Read, recruiting, Relationship Building, Selling, Staffing, Time Management

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Resume Overview

School Attended

  • Strayer University

Job Titles Held:

  • Business, Government Customer Operations Coordinator
  • Human Resource Assistant
  • Assistant Branch Manager
  • Commercial Banking Specialist
  • Teller Coordinator

Degrees

  • Bachelor of Business Administration : Mar 2015

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