Accomplished Business, Government Customer Operations Coordinator skilled in achieving operational efficiency and increasing revenue in the telecommunications, logistics and banking industries. Business process improvement, data analysis and IT support expert.
Increased Net Promoter Score, NPS rating for the team by 2% by developing new follow-up processes and improving customer experience.
Won Recognizing You Award for Customer Experience 2Qtr
Administrative Support, Calculators, Closing, Coaching, Excellent Interpersonal Skills, Excellent Customer Service, Databases, Financial, Financial analysis, Financial Consulting, Forms, Government, Human Resource, human resources, Information Technology, Leadership, Money, Networking, Office Management, Organizational, Policies, Presentations, Processes, Read, recruiting, Relationship Building, Selling, Staffing, Time Management
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