Senior Research Specialist and outstanding performer in conducting qualitative and quantitative research across public and private sector entities. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of business processes improvement. Recognized for inspiring management team members to excel and encouraging creative work environments. Specializes in organizing and managing several information resources and analyzing multiple data. Analytical approach to revamping marketing plans to meet dynamic needs. Interprets and relays highly technical information to various audiences while maintaining integrity of data and findings.
Skills
Strategic Planning
Research Design
Research Methods
Market Analysis
Data Collection and Analysis
Communication Skills
Problem Solving
Team Leadership
Business Process Improvement
Resource Management
Communications Management
Budgeting
Documentation and Control
Database Management
Work History
BUSINESS DEVELOPMENT RESEARCH MANAGER, 03/2020 to 07/2020 State Of Rhode Island – East Greenwich, RI,
Developed and maintained relationships with local real estate agents.
Developed program plans, goals, objectives, and milestones for evaluating and measuring effectiveness of operations.
Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Identified and analyzed project risks and developed mitigation strategies.
Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
Compared vendor prices and negotiated for optimal savings.
Cultivated community relations and worked with teams to optimize programs.
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Monitored social media and online sources for industry trends.
Devised effective marketing, sales and other promotional initiatives.
Collected data and performed customer needs analysis.
Generated new business with marketing initiatives and strategic plans.
Strategized and implemented successful approaches to revitalize underperforming product lines and create profit-generating enterprises.
Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
Applied strategic negotiation and sales closing skills to bring in 20% new accounts.
Researched and identified opportunities for account growth, account penetration and market expansion.
LEGAL RESEARCH ASSISTANT, 08/2019 to 02/2020 Fresenius Medical Care – Carmel, IN,
Conducted legal research and assisted with gathering of legal documents in preparation for civil trials.
Created highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
Researched relevant laws and regulations and delivered analysis and assessments to Principal Attorney.
Researched state statutes, decisions, legal articles, codes and documents.
Analyzed elements of civil litigation, including evidence gathering and presentation and client counseling, in addition to evaluating jury selection methods processes.
Created and maintained accurate filing systems for both electronic and physical records.
Maintained litigation docket and calendars for Attorney, noting deadlines for responsive pleadings, motions and other important deadlines.
Managed business accounts and Client records, observing confidentiality and extreme discretion.
Assisted with preparation of court documents including Affidavits, and drafted highly researched and articulate legal paperwork such as pleadings, contracts and briefs.
Reviewed and edited documents including contracts and real estate closing statements.
DIRECTOR, DOCUMENTATION, INFORMATION & ACCESS , 08/2017 to 02/2020 OFFICE OF THE CABINET – City, STATE,
Led cross functional teams in delivering strategic initiatives, clearly defined processes, improved systems and policies.
Led systemic approaches resulting in successful implementation of Records and Information Management Projects and Program.
Reviewed, analyzed and evaluated capabilities of business systems, that provided records management solutions for over 5 departments/20 units.
Researched and analyzed business requirements, documented and implemented new approaches to workflows that facilitated better delivery of information to clients.
Collaborated with IT Services to implement new software applications and operating system roll-outs across the organization, including Microsoft Office 365 and SharePoint.
Collaborated with software development teams to make significant functional enhancements to system.
Collaborated with teams to develop unit, operational, strategic business plans and individual work plans, in alignment with government priorities and organizational goals.
Managed 12 staff to successfully develop and implemented policies and procedures in alignment with goals, objectives and priorities.
Coordinated and maintained and effective information center that supported clients' decision-making needs.
Provided oral and written responses to clients' information requests under Access to Information Act and exercised sound judgement when releasing sensitive information.
Prepared written responses to general requests for information and successfully resolved complex, sensitive, and controversial matters.
Recommended and implemented solutions for managing resources which resulted in 50% reduction in resources spending.
RECORDS MANAGEMENT COORDINATOR, 04/2005 to 07/2017 OFFICE OF THE CABINET – City, STATE,
Conduct technical research that guided decision-makers and improved policy decisions.
Strengthened system efficiency by identifying lagging operational processes and implementing optimal solutions.
Compared incoming data against quality, integrity and accuracy expectations, identified faults and affected timely remedies.
Facilitated successful client collaboration and built robust professional relationships with stakeholders.
Coordinated over 200 stakeholders' meetings and engaged with stakeholders to develop and implemented programs.
Worked cross-functionally with teams to design, develop and edit Website content.
Developed strong interaction and communication skills as result of participating in staff meetings and collaborating with stakeholders regarding special events.
Managed file archival and information retrievals.
Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
Education
Master of Laws: International Relations, Expected in 07/2017 China Foreign Affairs University - Beijing , GPA:
Received Chinese Scholarship Council Award 2016/17
Master of Arts: Library And Information Science, Expected in 11/2012 University of The West Indies - Kingston, GPA:
Completed Internship at the University of Toronto Libraries, Ontario, Canada
Bachelor of Arts: English Literature And International Relations, Expected in 02/2005 University of The West Indies - Kingston, GPA:
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