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Strategic-thinking Business Development professional with [Number] years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Persuasive and self-motivated with expertise in expanding network connections and persuasively introducing products. Well-versed in educating clients, implementing pricing strategies and driving territory development. Accomplished [Job Title] bringing [Number]+ years of progressive career history leveraging industry and market trends to shape consultative approaches, customize valuable solutions and drive business growth. Seasoned in building key partnerships and customer relationships and employing competitive intelligence to capitalize on business opportunities.
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- Created effective marketing, sales and other promotional initiatives.
- Oversaw [Number] [Job title]s, including delegating [Type] work and reviewing individual performance.
- Collaborated with other corporate departments to develop effective business strategies.
- Identified business development opportunities and implemented effective strategy for client acquisition.
- Strategized approaches to meet objectives and capitalize on emerging opportunities.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Collaborated with different departments within organization to deliver top-level customer service to customers and effectively used customer relationship management tool.
- Developed and maintained relationships with influential customers in assigned territory to enhance company and product loyalty, build client's brands and generate sales.
- Leveraged and presented company's competitive advantages to prospective clients to create mutually beneficial partnerships and increase sales potential.
- Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
- Directed [Number] enterprise customer support team members and leveraged data analytics to identify areas of improvement and accountability.
- Prepared [Timeframe] documentation, reports and logs to identify and manage sales metrics and support process driven activities.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
- Generated $[Amount] in revenue by promoting [Type] up-sell opportunities.
- Supervised [Number] customer service calls per week to track support issues and improve operating procedures.
- Drove customer escalations to resolution by engaging directly with clients.
- Oversaw addressing of customer requests for friendly, knowledgeable service and support.
- Assessed departmental operations to determine areas for customer service improvement and support.
- Exceeded team goals by implementing knowledge transfer processes to share best practices and improve sales initiatives.
- Supervised and coached sales managers and sales representatives while developing training strategies to boost profitability.
- Evaluated quality of representatives' phone calls and provided feedback to management.
- Developed new sales scripts and strategies to expand profit opportunities.
- Assessed accuracy and data integrity of applications and supporting information.
- Answered data questions to clients and higher-up employees.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Compared old and newly received documents to ensure accuracy and rectified mistakes.
- Managed user profiles, security access and shared file structures.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Provided professional customer service consultations on [Type] systems and [Type] processes.
- Conducted end-user training and provided technical support on hardware, software and network issues.
- Delivered on-site technical support following software implementation and worked with managers to suggest product upgrades and changes.
- Directed account management and customer training on company technical software and tools for new accounts and new users.
University Of North Carolina At Chapel Hill - Chapel Hill, NC,
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Resume Overview
School Attended
- University Of North Carolina At Chapel Hill
Job Titles Held:
- Business Development / Marketing Manager
- Client Services and Sales Manager
- Client Service and Sales Manager
- Data Mining Technician
Degrees
- Bachelor of Arts
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