business development manager resume example with 16+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Skilled Business Development leader offering 17 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.

  • Strategic Planning
  • Operating Procedures and Policies
  • Sales Presentation
  • Pipeline Development
  • Strategic Partnership
  • Customer Service
  • Business Development
  • Lead Generation
  • Microsoft Office
  • Revenue Forecasting
  • Team Leadership
  • Marketing Strategy Development
  • Sales and Marketing
  • Business Intelligence and Analysis
  • Territory Management
  • New Business Opportunities
  • Strategic Negotiations
  • Territory Expansion
  • Negotiation
Work History
07/2015 to Current Business Development Manager Jwt | New York, NY,
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
  • Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
  • Reached out to potential customers via telephone, email and in-person inquiries.
  • Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
  • Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
  • Represented company and promoted products at conferences and industry events.
  • Uncovered and qualified prospects and sales opportunities in targeted markets using external resources.
  • Completed and submitted monthly and yearly reports to support executive decision making.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Worked with existing customers to increase purchases of products and services.
  • Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
  • Created reports and presentations detailing business development activities.
  • Consulted with product development teams to enhance products based on customer interest data.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Performed research to uncover potential target areas, markets and industries.
  • Negotiated, prepared and signed contracts with clients.
02/2010 to 06/2015 Manager of Business Development and Sales Medline Industries, Inc. | Pensacola, FL,
  • Maintained thorough records of prospective client contacts and interactions in CRM.
  • Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
  • Conducted market research to discover new leads, opportunities and messaging.
  • Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
  • Built diverse sales pipeline to exceed quota targets.
  • Collaborated with sales, marketing and other internal teams to meet shared goals.
  • Liaised with external stakeholders to form strategic partnerships with prospective clients.
  • Qualified leads by scheduling introductory discovery meetings and calls.
  • Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
  • Provided recommendations to promote brand effectiveness and product benefits, resulting in securing multiple long-term accounts.
  • Participated in promotional activities to targeted audience at trade shows and events.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Identified prospects' needs and developed appropriate responses along with suitable information on products and services.
  • Developed and executed sales presentations as well as both internal and external product training workshops.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
  • Investigated and integrated new strategies to expand business operations and grow customer base.
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
  • Managed accounts to retain existing relationships and grow share of business.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Implemented systems and procedures to increase sales.
  • Organized promotional events and interacted with community to increase sales volume.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Maintained up-to-date knowledge of competitor products and pricing in market served.
  • Created and implemented new business opportunities by utilizing strategic networking strategies.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Built relationships with customers and community to establish long-term business growth.
  • Prepared and implemented strategic growth plans for territory based on company goals and expectations.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
  • Maintained up-to-date knowledge of MSB industry and performed competitor analysis.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Prepared sales presentations for clients showing success and credibility of products.
10/2005 to 12/2009 Sales Operations Supervisor IME Limited | City, STATE,
  • Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records and validation reports.
  • Pointed out process bottlenecks and inconsistencies to upper management, facilitating continuous process improvement to eliminate standard procedures hindering successful sales tactics.
  • Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.
  • Instructed field sales team members on access and optimal leverage of CRM and other database technologies in cultivating customer relationships and driving sales performance.
  • Evaluated performance of products and sales campaigns through review of sales data, identifying trends and applying lessons learned to future sales initiatives.
  • Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
  • Monitored accuracy and distribution of sales reports, recommending new tools or revisions to existing reports.
  • Assigned sales organization objectives to sales team members in accordance with production schedule to meet business volume demands.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Trained newly hired sales team in upselling techniques.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Submitted reports to senior management to aid in business decision-making and planning.
Expected in 09/2005 to to Bachelor of Arts | English Literature/Sociology Tribhuwan University, Kathmandu, GPA:
Expected in 06/1995 to to High School Diploma | High School Board of Nepal, Kathmandu, GPA:

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Resume Overview

School Attended

  • Tribhuwan University
  • High School Board of Nepal

Job Titles Held:

  • Business Development Manager
  • Manager of Business Development and Sales
  • Sales Operations Supervisor


  • Bachelor of Arts
  • High School Diploma

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