Business Development Manager resume example with 11+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Diligent Business Development Manager with over 5 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.
Skills
Sales tracking
Territory and account management
Performance goals
Training and mentoring
Rapport and relationship building
Financial records analysis
Data management
Conflict resolution
Reliable and trustworthy
CRM and office management software
Scheduling and calendar management
Workforce Management
Campaign management
Research data management
Organizational skills
Excel expertise
Microsoft Office expertise
Spreadsheet creation
Filing and data archiving
Meticulous attention to detail
Resourceful
Excellent communication skills
Strong interpersonal skills
Project management
Pleasant demeanor
Strong problem solver
Time management
Quality Assurance
Employee management
Education and Training
Calvary Christian Academy Camden Delaware , Expected in 09/2008 ā āHigh School Diploma: - GPA:
Presley Beauty Academy Dover Delaware , Expected in 09/2010 ā āCosmetology :Cosmetology - GPA:
Experience
Nokia - Business Development Manager Virtual Office Colorado, CO, 10/2017 - Current
Facilitated and managed business plan development based on market and industry research.
Led staff on development of products and promotions, sales analysis and creative services.
Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
Maintained meticulous client notes in Salesforce system.
Attended conferences and trade association meetings to represent company and promote products.
Contacted potential customers via telephone, email and in-person inquiries.
Recommended product changes to enhance customer interest and maximize sales.
Created effective marketing, sales and other promotional initiatives.
Trained with successful business development personnel to optimize marketing performance and learn industry.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Created graphs, charts, and tables to report on results of statistical analyses.
Scheduled and confirmed appointments.
Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.
Worked with HR staff to accurately track and update paid time off.
Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Evaluated customer account information to assess current issues and determine potential solutions.
Answered, screened and processed over 200 calls daily by using call management system and web-based communications.
Merry Maids - Office and Quality Control Manager City, STATE, 11/2014 - 07/2017
Started out as a cleaner before transferring to an office administrator role.
Handled all scheduling procedures for department and directed team members in setting and achieving goals.
Directed production, performance and quality objectives for small package unit, spanning employee training and supervision, improvement initiatives, safety compliance, equipment maintenance and availability, scheduling and departmental goal attainment.
Researched and targeted prospective customers to support business development objectives.
Engaged with prospects to identify decision-makers, timelines, and product or service needs.
Performed routine quality inspections
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Conferred with business leaders to evaluate needs and strategize operational improvements.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Applebees - Waitress/Hostess/Lead/Carside City, STATE, 05/2008 - 10/2013
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Increased sales of high margin menu items through effective upselling.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
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