LiveCareer-Resume

Business Development Manager resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Diligent Business Development Manager with over 5 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional inventory management, loss prevention and vendor negotiation performance.

Skills
  • Sales tracking
  • Territory and account management
  • Performance goals
  • Training and mentoring
  • Rapport and relationship building
  • Financial records analysis
  • Data management
  • Conflict resolution
  • Reliable and trustworthy
  • CRM and office management software
  • Scheduling and calendar management
  • Workforce Management
  • Campaign management
  • Research data management
  • Organizational skills
  • Excel expertise
  • Microsoft Office expertise
  • Spreadsheet creation
  • Filing and data archiving
  • Meticulous attention to detail
  • Resourceful
  • Excellent communication skills
  • Strong interpersonal skills
  • Project management
  • Pleasant demeanor
  • Strong problem solver
  • Time management
  • Quality Assurance
  • Employee management
Education and Training
Calvary Christian Academy Camden Delaware , Expected in 09/2008 High School Diploma : - GPA :
Presley Beauty Academy Dover Delaware , Expected in 09/2010 Cosmetology : Cosmetology - GPA :
Experience
Nokia - Business Development Manager
Virtual Office Colorado, CO, 10/2017 - Current
  • Facilitated and managed business plan development based on market and industry research.
  • Led staff on development of products and promotions, sales analysis and creative services.
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
  • Maintained meticulous client notes in Salesforce system.
  • Attended conferences and trade association meetings to represent company and promote products.
  • Contacted potential customers via telephone, email and in-person inquiries.
  • Recommended product changes to enhance customer interest and maximize sales.
  • Created effective marketing, sales and other promotional initiatives.
  • Trained with successful business development personnel to optimize marketing performance and learn industry.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Created graphs, charts, and tables to report on results of statistical analyses.
  • Scheduled and confirmed appointments.
  • Resolved complaints and eliminated delays by collaborating with vendors and updating strategies.
  • Worked with HR staff to accurately track and update paid time off.
  • Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Answered, screened and processed over 200 calls daily by using call management system and web-based communications.
Merry Maids - Office and Quality Control Manager
City, STATE, 11/2014 - 07/2017
  • Started out as a cleaner before transferring to an office administrator role.
  • Handled all scheduling procedures for department and directed team members in setting and achieving goals.
  • Directed production, performance and quality objectives for small package unit, spanning employee training and supervision, improvement initiatives, safety compliance, equipment maintenance and availability, scheduling and departmental goal attainment.
  • Researched and targeted prospective customers to support business development objectives.
  • Engaged with prospects to identify decision-makers, timelines, and product or service needs.
  • Performed routine quality inspections
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Conferred with business leaders to evaluate needs and strategize operational improvements.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
Applebees - Waitress/Hostess/Lead/Carside
City, STATE, 05/2008 - 10/2013
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Increased sales of high margin menu items through effective upselling.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.

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Resume Overview

School Attended

  • Calvary Christian Academy
  • Presley Beauty Academy

Job Titles Held:

  • Business Development Manager
  • Office and Quality Control Manager
  • Waitress/Hostess/Lead/Carside

Degrees

  • High School Diploma
  • Cosmetology

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