Business Development Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Highly experienced, Mortgage Industry Sales Management/Sales, Account Management, Loan Originations and Operations Professional. Service focused, results-driven solid career in fast-paced, non-conforming Mortgage Lending excelling in Mortgage Sales/Service, Sales Management, Relationship Management, Business Development, Operations,Investor Relations, and Marketing. Driven to exceed revenue objectives and drive business growth by growing loyal customer base. Expertise in identifying and capturing market opportunities to expand and increase revenues and improve bottom line profits. Track record of developing, growing and successfully managing a sales team thru high growth cycles. Instrumental in contributing to year over year growth in financial services firms by maintaining the highest levels of customer satisfaction, professional integrity and solid leadership. Self-confidant, motivated with very strong work ethic and integrity. Ability to manage time well and meet strict time lines. Work effectively in a team environment providing support and leadership. Exercise excellent judgment when making decisions that uphold organizations values and goals.

  • Sales leadership
  • Service-driven sales
  • Training and mentoring
  • Underwriting proficiency
  • Hitting performance goals
  • Managing thru high growth cycles
  • Superb communication and customer service skills.
  • Consultative and relationship selling
  • National account management
  • Work well under pressure
  • Loan process expertise
  • Excel in a dynamic and changing environment
  • Recruiting and hiring

Successfully ran Sales/Operations of Independent Mortgage Company start up for 13+ years growing customer base and revenue each year.
Managed all sales, operations,servicing and Investor relations for fix/flip, non-QM and private money lender developing in house funding base of $100,000,000 in 12 months.
Set Western Region all-time volume record in monthly closings.
Promoted to Western Regional Sales Manager in large, nationwide Sub-Prime Lender due to strong performance running Branch.
Ran #1 wholesale profitable branch in the Western Region.
Selected as model branch out of 220, by Senior Management, to set the model standard.

Key contributor to company's highest revenues and profits each year in all Mortgage Companies.
Promoted in most positions throughout career or given additional roles due to consistent strong performance and success.

VP of Loan Originations, 04/2020 to Current
NokiaWexford, PA,
  • Worked with existing investor client base funding fix/flip, non QM and DSCR Purchase/Refinance loans.
  • Reviewed and verified all borrower and loan documents.
  • Oversaw all transactions from start to funding and resolved issues.
  • Consistently provided satisfactory tight funding turnaround times.
Relationship Manager, 06/2016 to 03/2020
Pacific Lending 2000/1st California Loans Inc.City, STATE,

Responsible for sales/ business development, account management, underwriting and lead conversion for nationwide fix/flip and non-QM firm providing services to a wide range of real estate investors and mortgage brokers.
Worked with over 2,000 R.E investor clients assisting with pre-qualifying, underwriting and funding their loan requests. Originated loans and followed thru to funding meeting quick close times.
Developed steady stream of new and repeat business,
Cultivated strong working relationships with investors, mortgage brokers and real estate professionals.

Presented all loans to loan committee for approval and handled all loan exception requests. Managed all day-to-day sales and sales support functions.

Worked with IT to set up Sales Force CRM to meet company objectives and Encompass Loan Processing programs.

V.P. of Sales/Operations , 11/2003 to 04/2016
The Money StoreCity, STATE,
  • Head of Sales and Operations for Retail/Wholesale Lender overseeing three divisions of Fix/Flip, Private Money, and Non-QM/Alt A Lending.
  • Cultivated and maintained strong working relationships with Real Estate Professionals, Private Investors, Real Estate Investors, Loan Servicers and Loan buyers.
  • Managed all day-to-day operational, sales, administrative and financial functions.
  • Oversaw entire lending process to ensure timely and seamless closings ensuring excellent customer satisfaction and meeting strict time guidelines.
  • Hired and managed all sales, sales support, operations, processing and marketing staff.
  • Maintained up to date knowledge of extensive products and underwriting guidelines, regulatory guidelines, industry changes and governmental regulations.
  • Maintained and administrated company industry specific data bases/CRM/processing softwares. Attended all trade shows, industry conferences, business development/networking events.
  • Responsible for all timely delivery of reporting for the company.
  • Managed sub-servicing of all Private Money Loans. Collaborated with marketing department and oversaw all marketing initiatives.
  • Developed and implemented systems and procedures for all departments Responsible for managing customers experience by addressing operational issues within each business unit and improving internal systems.
  • Placed private money loans thru Profit Sharing Plans, Pensions and Individual Investors.
  • Head of loan committee responsible for approving all loans remaining on companies books.
Western Regional Branch Manager/Sales Manager, 09/1997 to 01/2003
  • Hired to assume business development for previously unprofitable branch for years.
  • Turned branch around within 1st quarter: tripled revenues by 2nd quarter funding $2+ million in business monthly.
  • Oversaw and ran Wholesale Branch Sales/Sales Support Responsible for pre-underwriting of all loan files to Company guidelines eventually being selected as only Wholesale Branch to issue final loan approval.
  • Promoted to Sales Manager due to strong performance as Account Executive training, supporting and motivating 18-25 Account Executives and their loan staff.
  • Represented wholesale division on 6-member cross functional Product Development Team.
  • Only wholesale branch to participate in east coast monthly conference to study market and analyze competition
  • Represented company at statewide trade shows and promotional events.
  • 1 of only 2 branches in nation granted final document approval authority by Senior Management out of 220 offices.
  • Acquired and developed a solid, profitable base of broker and correspondent relationships throughout Los Angeles and Orange Counties.
  • Consistently exceeded aggressive company budgeted income and volume goals.
  • Set all time volume high in a California office.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Networked within communities to identify and capitalize on business opportunities.
  • Analyzed applicants' financial status and credit and property evaluations to determine feasibility of granting loans.

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Resume Overview

School Attended
    Job Titles Held:
    • VP of Loan Originations
    • Relationship Manager
    • V.P. of Sales/Operations
    • Western Regional Branch Manager/Sales Manager