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business development manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Accomplished Business Development Manager with solid record directing sales and marketing activities. Persuasive negotiator with diplomatic communication style and relationship-building expertise. Collaborative professional committed to providing clients with reasonable, business-smart solutions to common issues. Driven Business Development Manager with 28 years of experience in organizational leadership. Well-educated in lead generation and relationship development with key clients and stakeholders. Recognized for guiding teams to success through coaching, sales technique training and revenue target achievement. Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development. Results-driven Sales Manager bringing 7 + years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives. Goal-focused Sales Manager driven to exceed revenue objectives and drive business growth. Excellent networking and lead development skills. Dedicated to providing innovative, effective business plans. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Skills
  • Sales Presentations
  • Strategic Planning
  • Pipeline Development
  • Project Management
  • Stakeholder Communication
  • Customer Service
  • CRM Platforms
  • Salesforce Management
  • Product Demonstrations
  • Business Development
  • Lead Generation
  • Pipeline Management
  • Performance Evaluations
  • Team Building
  • Client Consultations
  • Relationship Building
  • Market Trend Analysis
  • Problem-Solving
  • Product and Service Promotion
  • Sales Projections
  • Networking Events
  • Time Management
  • Customer Complaint Resolution
  • Price Schedules
Experience
Business Development Manager, 10/2019 - Current
Precisely Phoenix, AZ,
  • Maintained open and ongoing communication with clients to meet needs and expectations.
  • Established new customer accounts using negotiation and sales closing abilities.
  • Determined business development opportunities and implemented effective strategy for client acquisition.
  • Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
  • Leveraged cold calling, in-person visits and referrals to build leads.
  • Identified new customers through pipelining, pre-qualification and territory analysis and management.
  • Gathered and analyzed business, market and competitor information to support development of strategic marketing plan.
  • Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
  • Facilitated and managed business development plan based on market and industry research.
  • Liaised with channel partners to build business.
  • Participated in industry and trade organizations to build industry and customer alliances.
  • Drove customer intimacy and brand value by defining and segmenting needs, pain points and buying behaviors.
  • Led programs to solve strategic growth questions for business.
  • Demonstrated thought leadership by presenting in industry seminars, leading webinars and publishing white papers.
  • Resolved customer complaints regarding sales and service.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Supported sales team members to drive growth and development.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Coached, developed and motivated team to achieve revenue goals.
  • Directed and coordinated products, services and sales activities.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Conducted market research and reported on competitors.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Determined price schedules and discount rates.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
  • Reviewed operational records and reports to project sales and determine profitability.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Coordinated Daily Field Reports (DFRs) and distributed to clients.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Developed and significantly grew assigned territory 20% within first year.
  • Prepared budgets and approved budget expenditures.
Field Support Specialist, 04/2016 - 06/2019
Ricoh Americas Corporation Evansville, IN,
  • Maintained positive working relationship with fellow staff and management.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Maintained records of data communication transactions, problems and remedial actions or installation activities.
  • Performed variety of clerical and administrative duties pertaining to on-site support.
  • Collected, analyzed and reported on data for use in operational planning.
  • Conducted workflow analysis, space design or cost comparison analysis.
  • Modified and customized commercial programs for internal needs.
Sales Manager, 07/2011 - 03/2017
La-Z-Boy, Inc. Alexandria, VA,
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Tracked monthly sales to generate reports for business development planning.
  • Performed sales consultations and educated clients on products and services.
  • Maintained professional network of potential clients and business opportunities.
  • Created and maintained sales environment to support business objectives.
  • Achieved company growth and brand development through market expansion and sales.
  • Analyzed business and sales targets using critical problem-solving skills.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Developed and implemented new sales strategies to update product lines.
  • Prepared sales production reports for senior management.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Prospected for new business using databases and other strategies to generate sales.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Executed and created strategic sales plans to expand customer base and extend global reach.
  • Developed successful strategies and goals to penetrate new territories by assessing competitor offerings and approaches.
  • Analyzed competitors' successes and failures, evaluating impact on market.
  • Attended trade shows for in-person engagement and network building.
  • Researched and communicated competitive activity to influence marketing plans and sales tactics.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Tracked and analyzed key quantitative metrics and business trends relating to clients and partners.
Territory Sales Manager, 10/1994 - 07/2011
Abb Ltd Chillicothe, OH,
  • Worked closely with existing accounts to grow market share.
  • Stayed current on competitor sales, prices and products.
  • Maintained direct personal contact with all assigned accounts and fostered relations with new ones.
  • Analyzed territory to identify and negotiate contracts with new retail customer opportunities.
  • Devised territory sales plans to exceed revenue and market penetration goals.
  • Developed solid connections with customers to promote products.
  • Negotiated pricing, terms, and implementation dates.
  • Developed sales plans designed to achieve revenue targets and business objectives.
  • Conducted cold calls to offer services to potential customers.
  • Consulted with customers to gain feedback and improve deliveries.
  • Designed impactful visual presentations to align with product promotion strategy.
  • Created sales opportunities through cold-calling and other promotional activities.
  • Developed and coordinated group training classes in alignment with company sales objectives.
  • Maintained all sales records and complied with expense budgets.
  • Generated sales proposals, plan-o-grams and analytical analysis of business.
  • Initiated sales process by preparing contracts and drafting proposals.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Resolved customer complaints regarding sales and service.
  • Directed and coordinated products, services and sales activities.
  • Supported sales team members to drive growth and development.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Developed and significantly grew assigned territory 20% within first year.
Lumber Sales Associate, 07/1988 - 10/1994
Ryder System Inc. York, PA,
  • Assisted over 15 customers per hour by advising on merchandise selection and answering lumber-related questions.
  • Facilitated inventory control by counting and organizing warehouse materials.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Recommended merchandise to customers based on needs and preferences.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed cash or credit payment.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Recommended, selected and located merchandise based on customer desires.
  • Described merchandise and explained use, operation and care.
  • Exchanged merchandise for customers and accepted returns.
  • Maintained records related to sales for store management.
Receiving Associate, 06/1985 - 07/1988
Ace Hardware Folkston, GA,
  • Organized storage areas to maximize movement and minimize labor.
  • Reviewed work orders to check correctness of deliveries.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Liaised with vendor representatives to rectify damages and shortages.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Maintained clean work area that adhered to strict safety standards.
  • Routed received merchandise to proper storage areas according to product specifications.
  • Identified and reported inventory discrepancies to supervisor with recommendations for correction.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Operated forklifts, power jacks and other motorized equipment to locate and transport material.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Processed material requests from internal customers accurately and efficiently.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Lumber Sales Associate, 12/1984 - 06/1985
Oles Home Center City, STATE,
  • Used jig, circular and table saws to cut lumber to requested sizes to fulfill customer requests.
  • Facilitated inventory control by counting and organizing warehouse materials.
  • Unloaded and removed lumber from delivery trucks to place boards on appropriate racks according to grade and size.
  • Assisted over 10 customers per hour by advising on merchandise selection and answering lumber-related questions.
  • Operated forklifts to pick customer orders in bulk areas.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Recommended merchandise to customers based on needs and preferences.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Computed purchases and received and processed cash or credit payment.
Hardware Sales Associate, 02/1984 - 12/1984
Oles Home Center City, STATE,
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Recommended merchandise to customers based on needs and preferences.
  • Maintained knowledge of sales and promotions, return policies and security practices.
Education and Training
: Business Administration And Management, Expected in
-
Pasadena City College - Pasadena, CA
GPA:
Status -
Accomplishments
  • Eclipsed quarterly objectives by as much as 20% on a regular basis.
Activities and Honors
  • Member, Small Business Association (2008 - present)
  • Member, Alumni Association

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Resume Overview

School Attended

  • Pasadena City College

Job Titles Held:

  • Business Development Manager
  • Field Support Specialist
  • Sales Manager
  • Territory Sales Manager
  • Lumber Sales Associate
  • Receiving Associate
  • Lumber Sales Associate
  • Hardware Sales Associate

Degrees

  • Some College (No Degree)

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