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business development manager resume example with 12+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Goal-focused Business Development Manager driven to exceed revenue objectives and drive business growth. Excellent networking and lead development skills. Dedicated to providing innovative, effective business plans. Dedicated employee offers 15 years of experience in product solutions. Polished and articulate professional skilled at engaging specialists, potential customers and diverse sales and administrative personnel. Expert at learning in-depth functions and information about products, competitive offerings, cutting-edge developments, instructional training and on-site guided applications. Excels at diverse service approaches and techniques.

Skills
  • Marketing expertise
  • Market and competitive analysis
  • Sales tracking
  • Sales leadership
  • Training and mentoring
  • Territory and account management
  • Business Planning
  • Performance goals
  • Cold calling
  • Campaign management
  • Consultative and relationship selling
  • Account development
  • Cost management
  • Social media savvy
  • Compelling leadership skills
  • Brand-building strategies
  • Profit and revenue-generating strategies
  • Recruiting and hiring
  • Financial records analysis
  • Promotional sales events
  • Multidisciplinary team leadership
  • Rapport and relationship building
  • Service-driven sales
Experience
07/2017 to Current Business Development Manager Alto Pharmacy | Chicago, IL,
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
  • Trained successful business development personnel to optimize marketing performance and learn industry.
  • Elevated client retention rate through exemplary and consistent service.
  • Recommended product changes to enhance customer interest and maximize sales.
  • Leveraged cold calling, in-person visits and referrals to build leads.
  • Exceeded quotas consistently through new account penetration and territory expansion.
  • Oversaw staff by delegating work and reviewing individual performance.
  • Contacted potential customers via telephone and email.
  • Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
  • Attended conferences and trade association meetings to represent company and promote products.
  • Maintained meticulous client notes in Salesforce system.
  • Hired talented, trainable team members and drove new business strategies to grow revenues.
  • Determined business development opportunities and implemented effective strategy for client acquisition.
  • Communicated with other corporate departments to develop effective business strategies.
  • Developed and maintained productive relationships with product distributors.
  • Compiled and submitted monthly and yearly reports.
12/2015 to 07/2017 Customer Service Representative Bowlero Corp | Roseville, MI,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Set up and activated customer accounts.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Answered 60+ inbound calls per day and directed to individuals or departments.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Exceeded company productivity standards on consistent basis.
  • Upheld privacy and security requirements established by Amazon regulatory agencies.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Relayed productive customer feedback to marketing teams.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Reviewed account and service histories to identify trends and issues.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
05/2009 to 12/2015 Master Stylist Life Time Fitness | Lenexa, KS,
  • Created repeat business by developing long-term relationships with regular customers to increase client base.
  • Applied state-of-the-art techniques in hair coloring and chemical treatment to prevent damage to hair shaft.
  • Recommended hair styles to compliment clients' facial features and coloring.
  • Introduced state-of-the-art techniques to color and treat hair.
  • Drove retail sales through salon product and service promotion, making specific client recommendations.
  • Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
  • Designed and recommended home hair care regimens and treatments to meet individual customer needs.
  • Set up workstation and treatment room with products, equipment and supplies to facilitate services .
  • Monitored, tracked and recorded client satisfaction to maintain positive ratings.
  • Selected hair colors, products and services based on customer preference and individually designed hair care plan.
  • Responded to customer inquiries by phone, email and in person.
  • Cut and styled natural, artificial, colored or textured hair.
  • Maintained updated knowledge of industry products and chemical composition structure and properties.
  • Attended workshops and classes to remain current on hair products and styles to employ latest techniques and treatments.
Education and Training
Expected in 06/2007 to to High School Diploma | Shawano High School, Shawano, WI GPA:
Expected in 04/2009 to to Barbering And Cosmetology | Martin's College of Cosmetology, Green Bay, WI, GPA:

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Resume Overview

School Attended

  • Shawano High School
  • Martin's College of Cosmetology

Job Titles Held:

  • Business Development Manager
  • Customer Service Representative
  • Master Stylist

Degrees

  • High School Diploma
  • Barbering And Cosmetology

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