Business Development Manager Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

High-achieving Business Development Manager offering a 30-year track record of success improving sales and growing customer base through effective relationship building, account management and strategic planning. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.

  • Business Development and planning
  • Presentations and public speaking
  • Self-motivated
  • Team player
  • Networking strength
  • Territory management
  • Strategic planning
  • Prospect targeting
  • Market understanding
  • Revenue generation
  • Goal-setting
  • Organizational skills
  • Customer satisfaction
  • Strategic-thinking
  • Database management
  • Verbal and written communication
  • Relationship building and rapport
  • Forecasting ability
  • New business development
  • Sales expertise
  • Key decision making
  • MS Word, Excel and PowerPoint
Work History
07/2006 to Current
Business Development Manager Altus Group Limited Raleigh, NC,
  • Manage a $62M book of business with travel agency customers.
  • Consistently exceed quotas through skilled sales support for new and existing customers.
  • Cultivate and develop customer relationships for sustained revenue growth.
  • Use effective communication and interpersonal skills when meeting and speaking with clients, which promoted long-lasting relationships.
  • Negotiate and close long-term contracts with clients in assigned territory
  • Develop new business by networking at trade shows and conferences.
  • Maintain meticulous notes in Salesforce customer relationship management application.
  • Collaborate with other corporate departments to develop effective business strategies.
  • Compile and submit monthly and yearly revenue reports to support executive decision making.
  • Create presentations and participate in various seminars and workshops.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Represented company and promoted products at conferences and trade association meetings.
  • Created reports and presentations detailing business development activities.
  • Researched and identified opportunities for account growth, account penetration and market expansion.
03/2003 to 07/2006
Account Executive Bonneville International Seattle, WA,
  • Grew sales to $9M through skilled sales support.
  • Developed relationships with travel agency owners and advisors by providing individualized customer service to maintain longevity of accounts.
  • Drove revenue through excellent account service and identifying new opportunities.
  • Contacted clients via telephone, email and in-person meetings.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Liaised between clients and support team to resolve issues quickly and effectively.
  • Stayed up-to-date on changing industry and product standards and trends related to travel agency accounts.
  • Created and executed account strategies to present services to key decision makers
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Represented company and promoted products and services at trade shows and conferences.
  • Maximized revenue by servicing accounts and educating on new products and services.
  • Used targeted questioning strategies to discover insight on prospect needs and requirements.
  • Conducted informational trainings and briefings to clients on new features and updated products.
  • Reviewed accounts monthly to monitor and track customer satisfaction and complaints.
01/2002 to 03/2003
Travel Advisor Whitty Travel Charleston, SC,
  • Advised and booked clients on a variety of package tours, cruises and excursions; specializing in luxury travel.
  • Maintain knowledge of domestic and international travel, policies, products, and services.
  • Closed minimum of 95% of travel inquiries and maintained strong client following by providing excellent customer service.
  • Participated in site inspection tours to gain domestic and international product and destination knowledge.
  • Organized annual Space Camp group for 100+ children to Huntsville, AL.
  • Acquired the Leukemia and Lymphoma Societies group travel business for their Awareness Runs, making all arrangements for flights, lodging, transfers and extension packages.
  • Booked transportation using booking engines and Sabre GDS, made hotel reservations, and collected payments to optimize trip planning.
  • Researched cruises, airfare options and siteseeing options to best meet client expectations.
  • Leveraged travel industry connections to fulfill client vacation desires for cruise, resort and tour packages.
  • Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
  • Maintained favorable working relationships with co-workers to foster and promote cooperative working environment.
  • Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
  • Contacted preferred suppliers for air, hotel and ground transportation to receive incentives, upgrades and other amenities for clients.
  • Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships.
Expected in 1989
Bachelor of Science:
Michigan State University - East Lansing, MI
Expected in 1986
Associates Degree:
Davenport University - Kalamazoo, MI

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Formatting
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Michigan State University
  • Davenport University
Job Titles Held:
  • Business Development Manager
  • Account Executive
  • Travel Advisor
  • Bachelor of Science
  • Associates Degree