Seeking a challenging position with room for growth and development for the mutual benefit of myself and my employer.
Skills
Forecasting ability Goals and performance
Vendor management
New and Used Automobile Sales
Automotive presentations
Business development and planning
Procurement, Negotiation, Contracts, Purchasing
Warehousing and warehouse equipment
Inventory levels
Logistics
Market trends
Multi-tasking
Order management
Relationship building
Sales Reporting
Territory Management
Systems and software programs
Work History
Area Sales Manager, 06/2019 to 02/2021 Homeserve Usa – Norwalk, CT,
Engaged with customers to effectively build rapport and lasting relationships.
Maintained records related to sales, returns and inventory availability.
Completed orders through TRACs system and organized product deliveries to meet customer timetables.
Boosted sales by conferring with customers to evaluate Menu and Center of Plate requirements and recommend best-fit company offerings.
Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Tracked stock using company inventory management software.
Educated customers on promotions to enhance sales.
Increased sales by 15% over 12 months by offering consultation on products and services and applying customer service and upselling techniques.
Business Development Manager, 06/2008 to 10/2018 Appcast – New York City, NY,
Started as New and Used Automobile Salesman
Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service.
Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Worked with existing customers to increase purchases of products and services.
Created reports and presentations detailing business development activities.
Reached out to potential customers via telephone, email and in-person inquiries.
Managed team of Internet Managers.
Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
Negotiated, prepared and signed contracts with automotive vendors.
Hiring and recruiting for all positions at all location.
Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
Kept meticulous customer notes in CRM
Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service.
Completed sales contracts, purchase documentation, registration paperwork and dealership records.
Resolved customer concerns in timely manner and to complete satisfaction.
Negotiated vehicle prices and secure financing for customers.
Exceeded sales quotas by 17% or more.
Contacted associated dealerships to locate desired vehicles meeting customer specifications.
Greeted customers on lot and in showroom to answer questions about brand and available inventory.
Service Manager, 05/2017 to 02/2018 Digital Networks Group – New York, NY,
Met with customers to discuss service needs and offer available solutions.
Developed written plans and obtained customer consent to proceed.
Met with customers to discuss service needs and develop effective and practical solutions.
Set and administered department budgets for expenditures, materials and labor.
Performed ongoing supplier evaluations to assess quality, timeliness and compliance of deliveries, maintaining tight cost controls and maximizing business operational efficiency.
Maintained organized, safe and clean service facility to keep productivity high and maximize customer satisfaction.
Performed monthly reconciliation of open purchasing orders.
Achieved 18% increase in productivity in fixed operations, parts and service department.
Materials Specialist, 12/1989 to 09/2004 Aqua America, Inc. – Avon, IN,
This Multi-tasking position entailed many different duties under job description and included but not limited to the following.
Forecast, plan and procurement of critical medical equipment parts with purchase budget of approximately 2 million monthly while maintaining minimal inventory levels nation wide.
Set up and trained other buyers in "Win-Win" negotiation and Just In Time "JIT" programs and implemented its use corporate wide.
Planning and forecasting for proper stocking levels for parts in locations to be most beneficial for optimal shipping time.
Additional responsibilities of part number identification for field service repair technicians and customers along with order processing.
Shipping logistics for same day delivery which includes contacting of various freight forwarders for fastest possible same day delivery to keep "Down Time"as minimal as possible.
Also performed these duties along with safely pack and prepare parts for "On Call" after hour services.
Manage annual and monthly "Physical Inventories" at Parts Bank location coast to coast.
Warehouse Manager, 08/1986 to 10/1989 Faurecia Interior Systems – Saline, MI,
While employed here I was warehouse manager, purchasing manager and sales person.
Ensured all warehouse personnel were properly trained and certified on equipment, including forklift's and pallet movers.
Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Education
: Business Management, Expected in Cypress JC - Cypress, CA GPA:
Certificate in Electronics Engineering: Electronics Engineering, Expected in 1985 Practical Technical School - Anaheim, CA GPA:
Accomplishments
Created and started a BDC department for a dealership that did not have one.
Created tracking program, resulting in an additional 45-50 sales per month.
Designed and executed a training program for company internet sales team, increasing employee productivity and product knowledge.
As materials specialist, helped in the implementation of the BPCS module for the planning and purchasing of medical parts.
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