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business development manager and car sales resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

A bilingual Spanish Accomplished Business Development Manager with solid record directing sales and marketing activities. Persuasive negotiator with diplomatic communication style and relationship-building expertise. Collaborative professional committed to providing clients with reasonable, business-smart solutions to common issues.

Driven Business Development Manager with 10 years of experience in organizational leadership. Well-educated in lead generation and relationship development with key clients and stakeholders. Recognized for guiding teams to success through coaching, sales technique training and revenue target achievement.

Skills
  • Cross-Functional Collaboration
  • Campaign Development
  • Stakeholder Communication
  • Campaign Management
  • Marketing
  • Business Development
  • Account Management
  • Client Consultations
  • Relationship Building and Rapport
  • Sales Leadership
  • Competitor Monitoring
  • Decision-Making
  • Team Building
  • Revenue Development
  • Relationship Building and Management
  • Channel Management
  • Proficient in excel word quick books crms
  • New Business Development
  • Customer Service
  • Referral Management
  • Proposal Writing
  • Database Management
  • Performance Goals
  • Sales Tracking
  • Project Management
  • Quality Control
  • Sales Presentations
  • Operations
  • Verbal and Written Communication
  • Training and Mentoring
  • Sales and Market Development
  • Sales Expertise
  • Issue Resolution
  • Team Collaboration
  • Account Servicing
Education and Training
Nova Comunity College Alexandria Va , Expected in 06/2009 GED : - GPA :
Experience
Autosource Motors - Business Development Manager and Car Sales
Salt Lake City, UT, 02/2017 - Current
  • Maintained open and ongoing communication with clients to meet needs and expectations.
  • Established new customer accounts using negotiation and sales closing abilities.
  • Determined business development opportunities and implemented effective strategy for client acquisition.
  • Developed short-term and long-term vision and strategy to achieve targeted sales objectives.
  • Leveraged cold calling, in-person visits and referrals to build leads.
  • Identified new customers through pipelining, pre-qualification and territory analysis and management.
  • Gathered and analyzed business, market and competitor information to support development of strategic marketing plan.
  • Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
  • Facilitated and managed business development plan based on market and industry research.
  • Liaised with channel partners to build business.
  • Participated in industry and trade organizations to build industry and customer alliances.
  • Drove customer intimacy and brand value by defining and segmenting needs, pain points and buying behaviors.
  • Led programs to solve strategic growth questions for business.
  • Demonstrated thought leadership by presenting in industry seminars, leading webinars and publishing white papers.
  • Resolved customer complaints regarding sales and service.
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Supported sales team members to drive growth and development.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Coached, developed and motivated team to achieve revenue goals.
  • Directed and coordinated products, services and sales activities.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Conducted market research and reported on competitors.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Determined price schedules and discount rates.
Cano Health - Car Sales Consultant
Kissimmee, FL, 02/2017 - 05/2023
  • Answered customer emails and telephone requests for information.
  • Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
  • Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
  • Met incoming customers at door to guide through showroom and sales lot.
  • Brought in above-average sales revenue each month.
  • Filled out paperwork to register vehicles and complete sales.
  • Gave detailed information regarding operation of standard and optional vehicle features.
  • Accomplished yearly quotes for gross sales of new and used vehicles.
  • Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
  • Oversaw customer test drives and demonstrated standard and optional features.
  • Supervised car sales team in challenging market.
  • Managed sales negotiations and financing options.
  • Followed up with customers to build long-term relationships and successful referrals.
  • Educated customers about sales processes, warranty requirements and service standards.
  • Responded to inquiries from potential customers via email and telephone.
  • Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Consistently exceeded quotas by pursuing and closing sales.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
  • Showcased vehicle features and took customers on test drives in local area.
  • Collaborated with prospective customers over phone and email to schedule sales appointments.
  • Maintained up-to-date database of sales contacts and customer information.
  • Explained differences between models to clients, comparing and discussing capabilities and features.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Analyzed customer needs to make suitable product recommendations and demonstrations.
  • Checked purchased vehicles at delivery time for damage and completed remaining preparations.
  • Delivered reports to enhance sales information and management.
  • Adhered to standards of quality and service and industry regulations.
  • Scheduled automotive deliveries with vendors and customers.
Autoshowcase - Call Center Agent
City, STATE, 01/2015 - 02/2019
  • Managed high-volume of inbound and outbound customer calls.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.
  • Completed high volume of outbound calls per day with above-average conversion rate.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Helped clients navigate online systems within established frameworks to obtain services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Audited customer account information to identify issues and develop solutions.
  • Processed customer account changes with proprietary software.
  • Coordinated with various company teams to offer and implement successful solutions to customer problems.
  • Tracked activity in CRM to support quality assurance.
La Meramera1050 Radio Station - Accountant Marketing and Promotions Assistant
City, STATE, 10/2011 - 06/2014
  • Coordinated inventory and merchandising displays for maximum appeal and affect.
  • Oversaw setup and breakdown of displays for events and trade shows promoting [Type] products.
  • Helped coordinate events with as many as [Number] guests.
  • Capitalized on touchpoint opportunities to successfully sell products and services.
  • Engaged customers with traditional and guerilla marketing techniques to drive interest.
  • Maintained professionality and efficiency while working closely with leadership.
  • Set up presentation stations, managed inventory and broke down displays at end of demonstrations.
  • Increased sales by encouraging customers to purchase additional products and services.
  • Cleaned and organized spaces to maintain neat promotional spaces.
  • Taught customers how to personalize experiences with products and obtain maximum benefit.
  • Produced informational brochures detailing product features, use and care.
  • Conducted product demonstrations to explain details, highlight features and show use.
  • Worked with employers to identify and stock optimum products.

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Resume Overview

School Attended

  • Nova Comunity College

Job Titles Held:

  • Business Development Manager and Car Sales
  • Car Sales Consultant
  • Call Center Agent
  • Accountant Marketing and Promotions Assistant

Degrees

  • GED

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