Seasoned and knowledgeable Business Development Manager skilled to self-generate a solid client base and develop their business to meet and exceed personal and professional goals by tailoring my interaction to every client's needs offering more than 7 years in inside or outside sales, sales operations, marketing, and brand development .
Currently in international exportation field, specifically in the supply chain and FMCG sector, I'm in a prime position to drive results by upscaling client portfolio and business relationships to fundamentally grow company's profit substantially.
Delivering more than 60,000 American brand SKUs portfolio to over 96 countries worldwide through online company that provides ONE-STOP-SHOP services to international buyers of food and general consumer goods. As a Business Development Manager, I oversee the development of accounts from conception of the order until the very end when it ships.
*Direct B2B sales: Accountable for generating significant revenue from leads from all available channels such as yearly exhibitions worldwide (ex. Gulfood, Anuga, and ISM). Maintain current accounts and grow their business while also generating a new stream of clients and familiarize them with our wide range of references in the portfolio.
*Distributors Management: Assisted with appointed distributors of specific brands (such as Smucker's and Post) in certain regions with their monthly forecast and supply to avoid an OOS issue. By implementing an order pattern (ex. one container in the water and one being consolidated in our facility) I created a reliable supply flow for all distributors; as they are responsible for thew brand presence in the specific market.
*Audits: Conducted numerous inventory and existing orders counts in preparation for Mid and End of year audits to make sure all was accounted for.
*Purchase Orders Administration: Receive and count various orders in the warehouse for one single client that will have an assorted container. Assured that products came in in complete quantities ordered; also, check for damages or near to expire goods to open the corresponding claim with supplier.
*Label Service: For international distributors/wholesalers who required ingredients and nutritional facts translation in their language at the port of destination (ex. Kingdom of Saudi Arabia) I was responsible to: 1-Send artwork of the products to be translated. 2-Receive translation from the client and enter the data on Zebra Designer. 3-Coordinated with the production line manager to assure labels were printed in the correct size/color/position.
*Business Negotiation: Apply analytical strategies to establish with the client if their requirements will be feasible to accomplish. As regulations varies by country, I'm responsible for identifying required shelf life percentage landed in their facilities, and negotiate with our supplier though purchasing; responsible for providing a competitive pricing based on the items that are needed, and also based on the market value currently; and additionally identify documents required by each country's custom to clear container at port.
*Client Support: Accountable for creating a concrete connection with all of our clients and assist them in any inquiry that they might have; as well as, following up regarding their order and shipment status.
*Data Entry: Constantly update interactions with all the customer for a smoother ordering experience. Responsible for quote preparation, as well as reconciling existing sales orders against physical inventory count or purchasing orders. Additionally, for LTL loads I process Straight BOL. Seasoned with SAP systems.
*Training: Capable of helping new hires get familiar with the process and ways to confidently close a deal; and current peers to get on board with current trends in the FMCG sector. I'm a great team player, who was responsible to help new peers by fostering communication.
*Collections: Responsible for preparing and executing invoices once order is dispatched from our facility. Additionally, accountable for executing a collection plan per individual client to accounts payable in order to satisfy past shipments.
*Logistical Planning: Accountable for coordinating and scheduling and rolling timely bookings with the Logistics department or freight forwarder to those shipments ready to be dispatched to minimize ETA for the client. Identify Bill to/Ship to/Consignee to new and existing client to provide an accurate draft BOL, which will guarantee a fast response from the client. Also, being able to distinguish several aspect of shipment such as: equipment type, whether merchandise needs to be declared to IMO, and/or merchandise is a delivery to another facility.
-Brought in two of the biggest supermarkets chains in the GCC region with a total revenue of $3m yearly all together.
-Created a training and capacitation program in iWebGrocer, resulting in sales improvement and productivity quarter over quarter.
-Supervised team of four staff members.
-Consistent attainment and introduction of private label of 20% over the projected 50% in the African market, resulting in higher profit yearly.
Business Development Manager accountable for generating and converting High Risk Merchants leads to process with our solid off-shore solution. Currently processing for the top 15 biggest brands in CBD and Hemp, which is our leading industry. The solution is a unique solution as we are very niche oriented, since is not an aggregator account, but rather a direct payment provider.
*Strategize Market: Responsible for planning and executing a strategy to maximize our yearly profits, by generating new leads and boarding top CBD and Hemp (leading industry) merchants looking for a solid offshore solution for their High Risk company. Able to implement monthly target plans to attain a higher volume month over month, and communicate those plans in meeting and Hands-on rallies.
*Direct B2B: Accountable for generating leads from all available sources (ex. LinkedIn, Web leads, Cold calls) with the purpose of educating High Risk Merchants about our end-to-end solution and how it will positively impact their business.
*Compliance: Responsible for spotting any discrepancies in the Merchants website that are not adhering to FDA and our card brands (Visa/MasterCard) guidelines. Successfully maintained a healthy relationship with these card brands over the years by strictly upholding their regulations. Also, verify the product type that is being sold and ingredients (ex. CBD oil >0.03% THC). Notify all merchants to improve and/or change any non-compliant information before submitting for final Compliance review.
*Merchant support and relations: Accountable for creating a concrete connection with all of our Merchants and assist them in any inquiry that they might have; as well as, following up regarding their boarding or application status. From reporting to chargebacks.
*Partners: Able to maximize processing volume and diversify our portfolio by establishing long-term relations with Partners that brings multiple Merchants to our solution. Our whole partner services program is centered around what matters most the most; weekly payments, flexible underwriting, and next day merchant funding are designed to help you get more Merchants, get paid faster, and take business to the next level.
*Reporting: Capable of maintaining our Merchants and Partners informed of any general message or a specific follow up update on case-basis. Responsible for delivering effective and accurate reporting to all of our channels, such as approval and/or decline rates; as well as, processing volume updates per month.
*Campaigns: Brainstorming and enhance ideas on promoting our services to multiple social and communications media channels. Also, working with colleagues on Trade Shows to attend in order to advertise our solutions for any High Risk Merchant.
-Increased in processing volume month over month, with high approval rate and low chargeback ratios.
-Acquired well-established brands in the business that diversified our portfolio.
-Lower days in arrear and interchange rates to attract different verticals
Responsible for achieving sales to new or win back customers by offering residential solutions such as TV, HSIA, VOIP lines.
*Direct Selling: Meet with customers at their door to promote and achieve a sale for our services that improve their total home experience.
*Strategic Penetration: Work a monthly plan to be strategic and work in areas where your penetration percentage is higher than other places. This involves the search for demographics that suits your characteristics. In addition, working in assigned leads to bring the highest penetration of AT&T as possible. I was responsible for bringing more units from the area of Doral, FL than ever before in a D2D position.
*Fiber footprint: Responsible for operating in areas where the fiber optic is present, to bring the customer the best entertainment on the market.
*Follow-up: Working side by side with the customer, not only during the sale process, but the aftermath such as installation day, technical issues, and billing issues. Also, I dedicated my time to guide the customer in setting their services apps such as DIRECTV app or MYATT app. The customer is taken care of from top to bottom from the point of sale.
*Build a network team: Responsible for building my own network team, to minimize any error that might happen during the order processing or the installation day. Creating your own network is essential to achieve a smooth customer experience that will make a positive impact. Also, I collaborate often with the ACC team to increase and provide the ultimate customer experience.
*Event planning: Partner up with property managers, to create events to win residents into AT&T products and services.
*Team player: Capable of helping new hires and current peers to get on board with their Company owned devices, and the set up as well. I'm a great team player, who was responsible to help my team in placing order through our ordering system.
-Over 160% attainment in videos for the month of November, and December 2016.
-Rookie of the month for October, 2016
-#1 Home Solutions Manager in the Region in the month of December, 2016 (Target Gross Units 265.62% Attainment and Total Recurring Revenue 316.29% Attainment).
-Recognized as a tablet Subject Matter Expert during leadership visits in our market.
-Highest penetration obtained in a single city (Doral, FL) by a D2D agent. More than 50% of the sales month over moth coming from Doral, FL.
-Selected by leadership and the training department for field shadowing and best practices.
-Accountable of getting new hires on board with their work materials.
Being in this high demand company such as Bath and Body Works, it has given me a great experience on looking at a company on other levels.
*Responsible for the store's daily operations such as payroll management.
*Work with a "customer first" mindset, meaning its my job to make sure my high performance selling team is elevating the customer experience and create a personal experience with each customer.
*Manage business result, while immediately coaching associates on the floor to improve in results.
*Reported to the district manager regarding all store and staff issues.
*Completed profit and loss performance reports all quarters.
-#1 store in sales and conversion in the fourth quarter of 2014.
-Record breaking on $108,000 on Black Friday 2015.
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