LiveCareer-Resume

business development manager resume example with 17+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
  • Specializing in increasing branding and digital media exposure for service related industries.
  • Excels at building a loyal customer base to achieve both short and long-term organization sales goals.
  • Specializing in budgeting, project management, staff training and development. Thoroughly understands client preferences and needs, and effectively manages sales teams to optimize customer satisfaction and boost sales.
  • Focused on maximizing sales by managing all accounts systematically and logically. Believes consistency and dedication build the most successful business partnerships.
Highlights
  • Social Media Management Dashboard (Hootsuite, Post Planner, Report Garden & more)
  • Facebook, Twitter, Instagram advertising
  • Facebook Studio Edge Certification
  • Search Engine Marketing
  • Google AdWords
  • Social Media Advertising
  • Salesforce CRM
  • Strategic account development
  • Strong interpersonal skills
  • Team building expertise
  • Skilled in MS Office
Proven sales track recordProduct training and placement
  • Customer-oriented
  • Exceptional customer service skills
  • Skilled multi-tasker
  • Prospecting and cold calling
  • Relationship selling
  • PowerPoint expert
  • Demand forecasting
  • Formulating quotes
  • Strong deal closer
  • Graphic design
Accomplishments
  • Created strategies to develop and expand existing customer sales, which resulted in a 75% increase in monthly sales.
  • Established 100+ new accounts in a single year through successful client development.
  • Increased sales volume by adding 100+ new accounts in the assigned territory.
Experience
10/2016 to 04/2017
Business Development Manager Brunswick Corp. Lebanon, MO,
  • Managed a portfolio of 500 accounts, which generated $300,000 in revenue per month.
  • Scheduled an average of 4 appointments per week.
  • Upsold add-on services to existing customers, generating incremental revenue of $100,000 per month.
  • Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.
  • Wrote, proofed and edited sales proposals and correspondence.
  • Contributed to relevant blogs, conferences and events both off-line and online to increase brand awareness.
  • Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies.
  • Designed and created marketing collateral for sales meetings, trade shows and company executives.
  • Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams.
  • Managed all social media programs, including Internet forums, blogs, social networking applications and message boards.
  • Delivered lead generation campaigns consistent with style and content voice through social media channels.
01/2015 to 10/2016
Social Media Account Manager Edelman Hamburg, NY,
  • Increased conversion rates by 60% through strategic Facebook & Instagram advertising efforts.
  • Increased sales by 20% by up-selling accounts.
  • Retained 90%+ existing accountsIncreased client occupancy rate from branding and local market awareness through paid advertising.
  • Analyzed competitors to evaluate the effectiveness of marketing strategies.
  • Managed all paid social media content across different platforms for a 40+ client book of business.
  • Implemented and evolved high-impact strategies to target new business opportunities and new markets.
  • Managed incoming comments, posting requests for Facebook, Twitter, Google+, and Instagram.
02/2014 to 01/2015
Social Media Account Manager Edelman Amsterdam, NY,
  • Managed a portfolio of 100+ accounts, which generated $40,000 in revenue per quarter.
  • Upsold add-on services to existing customers, generating incremental revenue of $10,000 per quarter.
  • Created advertising marketing campaigns using graphics software and wrote creative copy
  • Grew customer base from 20 accounts to 100+ accounts in 6 months.
  • Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.
  • Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.
2014 to 02/2014
Social Media Marketing Account Manager Airgas Inc Charleston, WV,
  • Consistently secured new accounts, resulting in a 25% increase in year over year revenue.
  • Researched and secured 50 new accounts in local area territory in 3 months.
  • Worked closely with company executives to identify new business opportunities, securing increased profitability.
  • Delivered exceptional account service to strengthen customer loyalty.
05/2012 to 05/2013
Social Media Account Marketing Manager Safran Group Cincinnati, OH,
  • Analyzed ratings and programming features of competitors to evaluate the effectiveness of marketing strategies.
  • Managed both inbound and outbound marketing campaigns to generate new business and to support partner and sales teams.
  • Recommended in-house products to customers based on their needs and interests, resulting in increased revenue and profits.
  • Delivered exceptional account service to strengthen customer loyalty.
  • Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.
05/2011 to 05/2012
Outside Sales Account Manager ID Validation Systems City, STATE,
  • Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services
  • Answer customers' questions about products, prices, availability, or credit terms.
  • Quote prices, credit terms, or other bid specifications.
  • Emphasize product features based on analysis of customers' needs and on technical knowledge of product capabilities and limitations.
  • Negotiate prices or terms of sales or service agreements.
  • Maintain customer records, using automated systems.
  • Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
  • Prepared sales contracts for orders obtained, and submit orders for processing.
03/2011 to 07/2011
Social Media Marketing Account Manager Logical Position City, STATE,
  • Consistently secured new accounts through cold calling, resulting in a 25% increase in year over year revenue.
  • Researched and secured 50 new accounts in local area territory in 3 months.
  • Worked closely with company executives to identify new business opportunities, securing increased profitability.
  • Delivered exceptional account service to strengthen customer loyalty.
02/2009 to Current
Customer Service/ Marketing (Volunteer) Habitat For Humanity Restore City, STATE,
  • Assisted in marketing efforts for both social media and a feasibility study for a business/marketing plan overview.
  • Maintains up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevents store losses using awareness, attention to detail and integrity.
  • Creates new processes and systems for increasing customer service satisfaction.
  • Computes accurate sales prices for purchase transactions.
  • Workes as a team member performing cashier duties, product assistance and cleaning.
02/2009 to Current
Extraordinary Minister of Holy Communion (Volunteer) Providence Newberg Medical Center City, STATE,
  • As part of the Pastoral Care Department I am active in the Eucharistic Ministry Program that consists of Catholic volunteers bringing communion to the Catholic patients. 
  • Trained in my duties to visit and listen to patients, staff, and family members.
  • Provide a continuity of sacramental care as well as an opportunity for patients to communicate unmet spiritual needs.
  • Touch many lives by the dedication and devotion of ministering practices bringing communion and prayers to patients. This is a great service to patients, staff, and families repeatedly tell the staff how important it is to be able to receive the Eucharist while in the hospital.​
01/2004 to 03/2011
Sales & Marketing Manager NW AV Design City, STATE,
  • Managed website and social media strategies
  • Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
  • Evaluated return-on-investment and profit-loss projections.
  • Collaborated with advertising and promotion managers to promote products and services.
  • Collaborated with marketing and communications teams on standardization, design and production of marketing materials.
  • Analyzed performance of all marketing programs to identify the best opportunities for optimization.
  • Created sales strategies to promote advertising offerings and motivate larger deals.
  • Managed a $100,000 sales portfolio.
  • Achieved 95% of quota within the first year as Sales Manager.
  • Led sales calls with team members to establish sales and customer retention goals.
  • Hired and trained all sales staff for new store location.
  • Led sales calls with team members to establish sales and customer retention goals.
  • Managed sales transactions with a revenue stream of $1,150,000 annually.
  • Grew number of customers by 130% in 6 months.
  • Hired and trained all sales staff for new store location.
  • Determined merchandise price schedules and discount rates.
  • Generated monthly and annual sales reports.
  • Monitored customer preferences to determine focus of sales efforts.
  • Created and directed sales team training and development programs.
  • Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
Education
Expected in to to
MBA - Attending: Internet Marketing
Florida Institute of Technology - Melbourne, Florida
GPA:

Upon completion of the program, I will have the necessary knowledge in both information systems and marketing concepts, and will have an understanding of the impact of social media techniques, interactive communication methodologies and data mining/search engine processes on corporate performance.

Expected in to to
Associate of Science: Sales & Marketing Management
Trend College - Portland, Oregon
GPA:

I graduated with the necessary business skills with an understanding of the art of selling, advertising and marketing. I was prepared for a rewarding career in many fields, including professional sales, customer service centers and sales management.

Expected in to to
Bachelor of Science: Aerospace Science
Central Washington University - Ellensburg, Washington
GPA:

Upon graduation I had the necessary education and skills to be competent in an engineering role in the design, construction and flight of aircraft and spacecraft. With an emphasis on relevant concepts like aerodynamics, structural mechanics, and fluid mechanics, I examined how design elements and manufacturing processes factor into the safe and successful operation of aircraft and spacecraft. The academic structure allowed my team to conduct hands-on lab work in propulsion, modeling, aerodynamics, design and instrumentation. My minor was the flight officer option allowing me to earn my commercial pilot certificates.

Affiliations

FB Influence Social Media On-line Community

Toastmasters International

Knights of Columbus

Alpha Eta Rho Aviation Fraternity

Community Service

Providence Newberg Medical Center - Newberg, OR 2009 - Current

  • As part of the Pastoral Care Department I am active in the Eucharistic Ministry Program that consists of Catholic volunteers bringing communion to the Catholic patients.
  • I am trained in my duties to visit and listen to patients. Also I provide a continuity of sacramental care as well as an opportunity for patients to communicate unmet spiritual needs.
  • I touch many lives by the dedication and devotion of Eucharistic Minister practices bringing communion to patients. This is a great service to patients, staff, and families repeatedly tell the staff how important it is to be able to receive the Eucharist while in the hospital.

Habitat for Humanity - Portland, OR 2009 - Current

Cashier

  • Smile and greet customers both coming and going
  • Balance the cash drawer
  • Issue "Sold" and "Hold" slips
  • Communicate with staff regarding pricing

Customer Service

  • Greet customers on the sales floor and assist with their needs
  • Maintain cleanliness of assigned department(s)
  • Help keep display areas and aisles safe and organized
  • Communicate pricing to customers and cashier; tag items with appropriate forms
  • Assist in moving items to receiving

Oregon Food Bank - Portland, OR 2009 - Current

Volunteer Action Center

  • Repack and label bulk dry food in a lively, active environment! I have repacking foods like rice, pasta, apples or potatoes into family-sized packages. Worked various shifts ranging in size from 10 to 110 individuals.

Food Recovery Center

  • Duties include sorting canned and boxed food Jessicaations into more than 30 categories to be sent to food pantries and meal sites. As a volunteer, I had to repeatedly lift 25 pounds and make quick decisions.

Fresh Alliance

  • Duties included inspecting, sorting and repacking all things refrigerated! Worked directly with fresh fruits, vegetables, yogurt, meat, sandwiches and other nutritious foods that are highly valued by partner agencies and clients. As a Fresh Alliance volunteer, I worked in a room kept at 50 degrees. I had to lift in excess of 25 lbs.

Perishables Repack Room

  • Duties included preparing bulk Jessicaations of nutritious frozen food that needs to be repacked into family-sized portions. As a Perishables Repack Room volunteer, I worked in a room kept at 50 degrees.

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    Resume Overview

    School Attended

    • Florida Institute of Technology
    • Trend College
    • Central Washington University

    Job Titles Held:

    • Business Development Manager
    • Social Media Account Manager
    • Social Media Account Manager
    • Social Media Marketing Account Manager
    • Social Media Account Marketing Manager
    • Outside Sales Account Manager
    • Social Media Marketing Account Manager
    • Customer Service/ Marketing (Volunteer)
    • Extraordinary Minister of Holy Communion (Volunteer)
    • Sales & Marketing Manager

    Degrees

    • MBA - Attending
    • Associate of Science
    • Bachelor of Science

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