business development manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Dedicated Sales Manager successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Expert salesperson and team leader.

  • Sales Forecasting
  • Revenue retention
  • Sales solutions
  • Preparing contracts
  • Sales Techniques
  • Sales force training
  • Cross-functional collaboration
  • Strategic outreach
  • Needs analysis
  • Goal-oriented
  • Acquiring new customers
  • Excellent negotiating tactics
  • Employee mentoring
  • Excellent communication skills
  • Strong lead development skills
  • Sales development
  • Customer relationships
  • Internet savvy
  • Business development
  • Business negotiation
  • Issue resolution
  • Compliance requirements
  • Customer Service
  • Customer training
  • Staff development/training
  • Account management
  • Strategic Planning
  • CRM
  • Data analytics
04/2019 to 02/2020
Business Development Manager Helix Electric Chino, CA,
  • Determined business development opportunities and implemented effective strategy for client acquisition.
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
  • Contacted potential customers via telephone and email.
  • Exceeded quotas consistently through new account penetration and territory expansion.
  • Facilitated and managed business development plan based on market and industry research.
  • Maintained meticulous client notes in Salesforce system.
  • Leveraged cold calling, in-person visits and referrals to build leads.
  • Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
  • Trained successful business development personnel to optimize marketing performance and learn industry.
  • Elevated client retention rate through exemplary and consistent service.
10/2017 to 12/2018
Director of Client Relations Ss&C Technologies West Palm Beach, FL,
  • Addressed customer concerns immediately and promptly resolved issues to boost client satisfaction.
  • Contacted customers via phone and email to explore connections, offer services and cement relationships.
  • Supported all sales team members to drive growth and development.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Created presentation materials for sales, customer relations, and management purposes.
  • Employed techniques such as cold calling, prospecting and networking to land new customers and penetrate new markets.
  • Created and delivered in-depth sales presentations to customers.
  • Leveraged rapport with key hospitality accounts leadership to up-sell vendor partnerships.
  • Used electronic documentation, reference tools and automated training to drive customer service ratings.
04/2014 to 09/2017
Sales Manager Celestica Alburtis, PA,
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Maintained professional network of potential clients and business opportunities.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
  • Hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Tracked monthly sales to generate reports for business development planning.
  • Achieved company growth for several consecutive years through market expansion and sales.
  • Hired and motivated high-performing sales team.
12/1998 to 04/2014
Account Manager Atlantic Health System Chatham, NJ,
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
  • Managed budgeting, forecasting and performance for all accounts.
  • Updated account plans based on changing markets, customer conditions and competitor activity.
  • Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
  • Streamlined operational efficiencies by developing customer service protocols and standards.
  • Managed existing portfolio and potential leads using CRM system.
  • Saved costs by negotiating product prices.
  • Planned and executed national sales department improvements, updated company's approach to marketing, cost analysis, presentations and territory establishment.
Education and Training
Expected in to to
High School Diploma:
Downey High School - Downey, CA
Expected in to to
Certificate of Completion: Tourism And Travel Management
Pacific Aviation Academy - Los Angeles, CA,

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Resume Overview

School Attended

  • Downey High School
  • Pacific Aviation Academy

Job Titles Held:

  • Business Development Manager
  • Director of Client Relations
  • Sales Manager
  • Account Manager


  • High School Diploma
  • Certificate of Completion

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