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business development manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Dedicated Sales Manager successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Expert salesperson and team leader.

Skills
  • Sales Forecasting
  • Revenue retention
  • Sales solutions
  • Preparing contracts
  • Sales Techniques
  • Sales force training
  • Cross-functional collaboration
  • Strategic outreach
  • Needs analysis
  • Goal-oriented
  • Acquiring new customers
  • Excellent negotiating tactics
  • Employee mentoring
  • Excellent communication skills
  • Strong lead development skills
  • Sales development
  • Customer relationships
  • Internet savvy
  • Business development
  • Business negotiation
  • Issue resolution
  • Compliance requirements
  • Customer Service
  • Customer training
  • Staff development/training
  • Account management
  • Strategic Planning
  • CRM
  • Data analytics
Experience
04/2019 to 02/2020
Business Development Manager Helix Electric Chino, CA,
  • Determined business development opportunities and implemented effective strategy for client acquisition.
  • Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
  • Contacted potential customers via telephone and email.
  • Exceeded quotas consistently through new account penetration and territory expansion.
  • Facilitated and managed business development plan based on market and industry research.
  • Maintained meticulous client notes in Salesforce system.
  • Leveraged cold calling, in-person visits and referrals to build leads.
  • Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
  • Trained successful business development personnel to optimize marketing performance and learn industry.
  • Elevated client retention rate through exemplary and consistent service.
10/2017 to 12/2018
Director of Client Relations Ss&C Technologies West Palm Beach, FL,
  • Addressed customer concerns immediately and promptly resolved issues to boost client satisfaction.
  • Contacted customers via phone and email to explore connections, offer services and cement relationships.
  • Supported all sales team members to drive growth and development.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Created presentation materials for sales, customer relations, and management purposes.
  • Employed techniques such as cold calling, prospecting and networking to land new customers and penetrate new markets.
  • Created and delivered in-depth sales presentations to customers.
  • Leveraged rapport with key hospitality accounts leadership to up-sell vendor partnerships.
  • Used electronic documentation, reference tools and automated training to drive customer service ratings.
04/2014 to 09/2017
Sales Manager Celestica Alburtis, PA,
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Maintained professional network of potential clients and business opportunities.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Researched and capitalized on emerging opportunities to build business and expand customer base.
  • Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
  • Hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
  • Tracked monthly sales to generate reports for business development planning.
  • Achieved company growth for several consecutive years through market expansion and sales.
  • Hired and motivated high-performing sales team.
12/1998 to 04/2014
Account Manager Atlantic Health System Chatham, NJ,
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
  • Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions.
  • Managed budgeting, forecasting and performance for all accounts.
  • Updated account plans based on changing markets, customer conditions and competitor activity.
  • Increased revenue by cultivating and securing new accounts while providing value-added services to existing clients.
  • Streamlined operational efficiencies by developing customer service protocols and standards.
  • Managed existing portfolio and potential leads using CRM system.
  • Saved costs by negotiating product prices.
  • Planned and executed national sales department improvements, updated company's approach to marketing, cost analysis, presentations and territory establishment.
Education and Training
Expected in to to
High School Diploma:
Downey High School - Downey, CA
GPA:
Expected in to to
Certificate of Completion: Tourism And Travel Management
Pacific Aviation Academy - Los Angeles, CA,
GPA:
Languages
Greek:
Professional
Negotiated:

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Resume Overview

School Attended

  • Downey High School
  • Pacific Aviation Academy

Job Titles Held:

  • Business Development Manager
  • Director of Client Relations
  • Sales Manager
  • Account Manager

Degrees

  • High School Diploma
  • Certificate of Completion

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