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Business Development Manager & Marketing Specialist resume example with 16+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Accomplished Business Manager offering over 15 years track record of success improving sales and growing company customer base through effective program management, strategic planning and team leadership.

Skills
  • Skilled in customer service and customer satisfaction.
  • Experience in business development efforts increasing customer base and customer retention.
  • Hardworking self-starter and results-oriented.
  • Able to identify new prospects and negotiate with them.
  • Able to leverage skills to boost sales activities.
  • Well-organized and able to meet deadlines.
  • Can work either in a team or as a free member.
  • Outstanding leadership skills in areas involving team initiatives.
  • Experience in B2B and B2C sales.
  • Portuguese Native speaker.
  • Spanish intermediate and French basic conversation







Education
PUC-GO - Pontifical University Catholic of Goias , Expected in 2003 BBA : BUSINESS ADMINISTRATION - GPA :
Work History
Chestnut Montessori School And Montessori Center For Teacher Education - Business Development Manager & Marketing Specialist
City, STATE, 01/2018 - Current
  • Responsible for working with the Director planning, developing and executing business strategies to achieve excellence and profitable growth to the Teaching Montessori Course and both campuses.
  • Developed and conducted marketing campaigns and planed events in order to launch the new campus in 2019. Increased the company's recognition in the community, resulting in full occupancy in both campuses and a waiting list for summer school program and next school year
  • Collaborated with the Director developing curriculum, content and methodologies to create an online teaching education program to the Teaching Montessori Course aligning with the students needs and in compliancy with the American Montessori Society.
  • Trained staff on adopting and utilizing CRM tools and processes to streamline client engagement and communication generating more customer satisfaction and retention.
  • Worked with internal team on developing effective plans and strategies to cultivate and maintain long-term relationships with clients that resulted in repeated business.
SKY TV GOIANIA - Founder/Business Owner
City, STATE, Brazil 02/2014 - 11/2017
  • Developed a business plan and budget for retail opportunities to open my business, working as a partner in accordance with SKY Brasil and DIRECT TV policies.
  • Recruited, trained and supervised sales team - up to 15 employees (10 salesmen and 5 technicians) to ensure customers satisfaction, reducing the churn and increasing sales.
  • Drove implementation of new market expansion to propel business forward and adapted to market changes creating opportunities to increase customer satisfaction and retention increasing sales and promoting new products.
  • Achieved top sales group in my first and second year of operations in my region, growing annual revenue by 75%.
  • Managed, upgraded, and educated customers accounts through phone and web applications increasing revenue, profit and business growth.
  • Generated 85% increase in client accounts over 1 year through implementation of effective market strategies across all major search engine platforms cross-selling and up-selling to targeted base, using direct mail, social media, and direct customer contact. My company was the first SKY-Direct TV partner in Brazil to start selling products via Facebook, Instagram and Whatsapp opening a new sales channel.
The Installation Group - Business Development & Management Consultant
City, STATE, 06/2011 - 02/2013
  • Established goals, plans, and related metrics. Tracked progress and worked thru obstacles to achieve program objectives helping the company to achieve Bell Canada quality standards growing territory in Manitoba, Alberta and Saskatchewan.
  • Launched Service Quality program and gathered functional and business requirements to support team and mitigate risks.
  • Led and worked with a bi-lingual (French and English) team to achieve high-quality standards in customer service increasing sales and services.
  • Trained and developed personnel to improve safety, employee relations and resolve customer related issues. Increasing the customer satisfaction and decreasing service cancellations and returns.
  • Conducted and developed methodologies for online training tools giving more access to teams located in different parts of Canada facilitating training and staff development.
  • Established team priorities, maintained schedules and monitored performance of 150 technicians in Ontario and Quebec.
  • Developed strategies, business plan, and budget for retail opportunities to capitalize on all current and future markets in Canada and Latin American countries.
  • Coordinated and worked in cooperation with a broad set of functional teams across the company, including sales, marketing, finance, technicians and software development team.
BB Tecnologia E Servicos - Business Project Manager /Sales Team Leader
City, STATE, 07/2003 - 05/2011
  • Responsible for leading project teams in different states in Brazil and overseeing sales forecasting, goal setting and performance reporting for all accounts, acted as primary point of contact for all stakeholders throughout the project life-cycle, managing Government agencies and Bank accounts.
  • Managed client specification review, proposal development, contract development and negotiations, including complex software sales and service agreements.
  • Participated in client negotiations from functional, technical, and commercial perspectives. Interpreted the technical and product needs and developed strategies to meet those needs.
  • Effectively coordinated internal teams, including integration engineers, solution architects, and sales personnel to define project scopes. understanding customers needs, testing and implementing software solutions in customers sites in Sao Paulo, Rio de Janeiro and Brasilia.
  • Liaised with customers and multi-functional team to better understand customer needs and recommend appropriate solutions increasing customer retention and bringing new projects and contracts.
  • Engaged prospects and customers through various events, including trade shows, seminars and workshops.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support increasing customer satisfaction, generating new businesses and renewing contracts.
  • Investigated new applications, improved products, identified new market segments, and developed strategies to expand business portfolio.

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Resume Overview

School Attended

  • PUC-GO - Pontifical University Catholic of Goias

Job Titles Held:

  • Business Development Manager & Marketing Specialist
  • Founder/Business Owner
  • Business Development & Management Consultant
  • Business Project Manager /Sales Team Leader

Degrees

  • BBA

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