Motivated, enthusiastic, resource effective, and entrepreneurial IT Project Manager/Scrum Master skilled in requirements gathering and managing all aspects of the product lifecycle from concept development to launch. Enjoy bringing the team together to achieve goals and to deliver high-quality and user-friendly products to the market on time and within budget.
Certified Scrum Master
Advanced problem solving skills
Agile development methodologies
Automated repeatable tasks where possible to increase efficiency. Increased sales by 30% by rolling out a revamped social media marketing initiative. Led a successful acquisition and the subsequent technology integration in under 60 days. Spearheaded a company-wide innovation initiative resulting in 5 new product offerings in under 2 months. Grew partners and retailer stores that carry our product from 0 to 100+ within 18 months.
Business Development Lead/ Transformation PM October 2013 to May 2015Preamax Trading Co. Ltd － Taipei, Taiwan
Transformed business process from paper based to in-house sharing resource based and coached employee to overcome the learning curve of adapting cloud web tools.
Designed and developed enterprise transaction database; instructed employees to be adapted of system to track orders, procurement, cost, price, profit, shipment, incident, payment, and compensation issues to better improve business process, sales management, reporting, and sales volume.
Directed development of B2C business project in addition to the As-Is B2B business model; directed project of introducing "Torie & Howard Organic Hard Candy" and "Taza Chocolate" to Taiwan customers and market.
Employed Agile methodology and facilitated collaboration between marketing/sales, administration, and technical teams on development enterprise websites in HTML5 within 6 weeks basis before product launch.
Directed daily meeting of stories on user requirement, graphic & UI design, content management, functional requirement including e-commerce, inventory management, mobile-enabled, and social media feature with SEO setting, testing, improvement.
Directed release for marketing preparation and business development planning, creating of conventional printed visual art material along with web marketing team approach for branding, pricing, and marketing strategy and new business development in an Agile fashion.
Directed partnership with international shipping and domestic logistic, enabled quick home delivery service.
Developed new business model and successfully partnered with more than 20 enterprises including leading organic retailers, gourmet supermarkets, local businesses, e-commerce sites, and EVA airline catalog to distribute "Torie & Howard" from none to over 100 stores with first ranked (non-paid) search result in Google search engine among the competitor products of the same category in Taiwan within 18 months.
Content Manager, Contracted through Softtech Consulting Inc. January 2010 to September 2013National Institute of Health － Bethesda, MD
In charge of accuracy of web version and publication project of NIH Telephone and Services Directory.
Collaborated with stakeholders including content owners between different NIH Institutes, web engineer, printshop, and mailroom to achieve project completion.
Documented project workflows, processes and procedures based upon analysis of current operations of business.
Designed and employed Access database for update-request-process tracking and project reporting.
Delivered service to customer requests and resolved troubles via Help Desk Ticket management system.
Back-up and coordinated with Telecommunication Department program manager.
Queried, analyzed, and report of data of Call Center activities;
Designed and developed a database for speaker test management in Access.
Financial Planner/Advisor January 2009 to August 2009China Life Assurance － Taipei, Taiwan
Reviewed and examined existing coverages for clients and advised improvement for financial coverage for clients.
Customized financial plans for customers.
Monitored and reported mutual fund price and market trend updates for customers.
Researched daily world and domestic economics and financial news updates.
Designed and developed an inquiry system in MS Access that can look up monthly listed company financial performance and report based on desired conditions of the report for stock market observation.
Junior IT Project Manager October 2006 to May 2008General Service Administration (GSA) － Washington, DC
Assisted Senior IT Project Manager.
Researched and advised senior PM in In-House/Outsource decision making by gathering and analyzing functional requirement and cost analysis using resource cost rate and bottom-up estimating.
Identified, assessed, and analyzed project risk ; developed strategies and response plan for negative risks.
Created Project Charter, Project Scope, SOW, and RFQ.
Worked with Senior PM in evaluating vendors' proposals for award, negotiating in project kick-off and subsequent meetings, and verifying deliverable acceptance criteria.
Created Purchase Request and Acquisition Plan.
Coordinated between Contract Specialist and PM and help resolved issues.
Monitored project status and created weekly report for Director's review.
Gathered requirements, conducted business analysis, designed, developed, and implemented a document Configuration Management (CM) library database system that allowed for managing documents throughout the SDLC appointed by Director.
Established the policy and procedure for the Library to ensure the integrity of the CM library.
Ensured section 508 compliance of To-Be published documents.
Worked with Security Team in reviewing and analyzing Department's IT Contingency Plan. Created internal policy and procedure document to ensure C&A FISMA compliance.
Master of Science : Information Science Technology, 2008George Washington University － Washington , DC, USADatabase Design, Database Systems, Telecom/Enterprise Networks, Information System Development, Comparative Operating System, Design of On-Line info System, Human-Computer Interface Design, Mgmt of Technology Innovation, Information System Security, Higher Level Application Language - Java, Web-based Application System - HTML/DHTML/CSS/XML
Bachelor of Science : General Life science, 2004Pennsylvania State University － University Park, PA, USA
Area of focus: Psychology
Volunteer in church/charity
Swimming, Golf, Tennis, Interior Design, Cooking, Web design, Teamwork
Fluency in English Writing and Speaking;
Fluency in Chinese Mandarin Writing and Speaking;
Fluency in Cantonese and Taiwanese Speaking;
Conversational Japanese Speaking,
Intermediate Reading and Writing
HTML, CSS, SQL, Remedy,
Design/Prototyping, UI Design/Wix Visual Modeling,
Analysis & Design (ERD)
Flow Analysis/Data Flow Diagram/Use Case Diagram, UML Modeling
Management, Scrum/Agile, SDLC, decision making, e-commerce, social media
marketing, financial analysis, Team Building & Leading, Budgeting,
New Business Developing
Youth fellowship leader at Taiwanese Presbyterian Church (TPC), Derwood MD 2012-2013
Coordinated Samaritan's Christmas Operation Child shoebox packing activity in TPC
Coordinated TPC youth fellowship in sandwich Assembling for Homeless activity
Coordinated TPC youth fellowship for Capital Food bank service volunteer activity
Pianist and music co-worker at TPC Mistress of Ceremony held by Taiwanese Culture Center (TCC) Taiwan Night 2013
Concert Keyboard player and background singer as a member of NIH CIT band in CFC event