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Business Development Industry Relations Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Customer interaction professional with diverse experience in building and retaining relationships across all levels for hospitality, corporate and non-profit worlds..

Extremely adept at identification of opportunities technological, logistical, marketing and personal to pursue implementable solutions.

Skilled at creating, designing, quoting, contracting and implementing team workflow from big picture ideas through detail level execution.

Skills
  • Excellent Relationship Building and Retention Expertise for diverse community
  • Natural Communicator with presentation, conflict resolution and public speaking skills
  • Action oriented problem solver within high stress, high volume, high visibility customer facing environments.
  • Customer Support Needs Assessment and Provision for the largely varied needs of travelling clientele from individuals to large groups/conventions.
  • Project Management and Promotion implementation for marketing, new product introduction, special events, trade shows and more.
  • Brand campaign design/creation, graphics, on site execution and follow-up Account Management
  • Business Liaison Skills for Technological Translation of Client needs to varied software programs
  • Proficient Travel Manager including Manifest Proposal, RFP, Reservation Entry, Change Management, Client Communication and Invoice Auditing.
  • Provided people management, billing and accounts receivable oversite for small team.
  • Technical Competencies: MS Office 365, Google; Zoom/Virtual Meetings, Mass Email Tools (Virtual Response, Constant Contact), SalesForce CRM; SuperShuttle Proprietary Transportation/Reservation Software, QTEGO, Hudson Transportation Solutions.
Experience
Business Development & Industry Relations, 12/2006 to 04/2020
Tyson Foods New Holland, PA,
  • Identified, cultivated and maintained hospitality, travel, tourism, corporate, university and small business partnerships to grow Central Texas ground transportation service opportunities for locally owned affiliate of worldwide company.
  • Managed inside sales coordinator and accounting clerk overseeing quote generation, account creation in proprietary system, manifest entry, invoice billing and accounts receivables.
  • Handled client relationships through entire lifecycle, executing design of customized services, pricing, promotional materials (hard print and electronic) providing customer service and advising on methods for maximizing return from services provided.
  • Prepared specific quotes, manifests and proposals, negotiated contracts and created managed reservations and service fulfillment to drive consistent care 24/7/365 to planners and passengers.
  • Created and delivered informative presentations, trade show and brand marketing products/ programs to small and large groups of potential and existing clients regarding services available.
  • Identified and solved complex situations impacting dispatch, customer care, travel management and business direction in association with company ownership.
  • Assisted Star Shuttle operations in startup of SuperShuttle services to San Antonio Airport and surrounding areas with community outreach, marketing, partnership creation and brand recognition.
  • Provided ongoing technical support for translation of customer needs to IT team for technical implementation and use of proprietary SuperShuttle App/reservation/CRM/Dispatch/Accounting systems.
  • Acted as lead business liaison for custom design and implementation of Hudson Software scalable ground transportation solution in partnership with ownership.
  • Executed and trained customers on transfer from corporate proprietary system to locally designed and operated dispatch/reservation system in a one month period in December 2019.
Etcetera Independent Fashion Consultant, 01/2005 to 12/2012
Etcetera Clothing City, STATE,
  • Conducted quarterly boutique setup, private shopping and special events within private location for 10 days per season to promote high end professional women's clothing in personalized arena.
  • Designed space plan, layout, setup, grouping of items to maximize flow and idea generation for clients.
  • Constantly coordinated in unique ways unique outfits with each clients needs in mind - also encouraging a stretch outfit for creativity in their wardrobes.
  • Maintained current knowledge of market trends to help clients feel fashionable and flattered by styles.
  • Placed orders for customer purchases and personal inventory to maintain consistent stock.
  • Created and updated Excel spreadsheets detailing latest information regarding each clients purchasing history, measurements, style comfort, work needs, and budget constraints.
  • Devised new and improved marketing and records management programs to organize and protect data while promoting clothing line and keeping personal client details private.
  • Communicated via email, social marketing, phone and customized print material to clients and potential clients throughout year for ongoing growth and relationship maintenance.
Human Resources Manager, 09/1991 to 04/2000
Dell City, STATE, ExecuCar
  • Progressed through career in staffing, employee relations, HR analysis and system implementation for Sales, Marketing, Technical Support, Customer Care and Information Technology Professionals.
  • Provided Resumix system resume processing review, selection and implementation leadership in UK and US divisions.
  • Implemented processes, trained staff and provided post implementation care onsite in Ireland, Sweden and UK during expatriate assignment in London, England.
  • Selected as Human Resources subject matter expert for company-wide design and implementation of SAP for Dell specific Genesys Project.
  • Created and managed employee suggestion program with quarterly exposure to senior management including direct presentation to Michael Dell and leaders of each segment of the corporation.
Education and Training
Bachelor of Science: Psychology, Expected in
to
Texas State University - San Marcos, TX
GPA:
  • Minor in Biology
: Counseling Psychology, Expected in
to
Texas State University - ,
GPA:
  • Completed coursework in Masters level Counseling
Professional Organization Membership
  • Global Business Travel Association: Current Board Member - Secretary; Hospitality/Registration Committee; Golf Committee; QTEGO Fundraising tool lead.
  • Meeting Planners International: Varied committee member positions; Volunteer of the Month multiple times.
  • Hospitality Sales and Marketing Association International Austin: Originating Austin Member; Membership Vice President; Hospitality Committee.
  • Austin Hotel and Lodging Association: Allied Member; QTEGO virtual Auction Coordinator; Golf Committee Volunteer; Holiday Event Volunteer.
  • Austin Concierge and Guest Services Association (Allied Member; Special Event organizing volunteer)
  • Komen Austin: Prior Registration Committee Lead; Volunteer
Core Strengths
  • Rapport and Relationship Building
  • Excellent Communication and Presentation Skills
  • Customer Needs Assessment and Translation
  • Technologically Savvy - easily transfer needs to system requirements and vice versa
  • Project Planning and Execution
  • Collaborative, Individual Contributor, Home Office or Leadership Experience
  • Big Picture Vision with Detailed Execution
  • Creative, Crafty, Hands-On and Energetic Learner

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Resume Overview

School Attended
  • Texas State University
  • Texas State University
Job Titles Held:
  • Business Development & Industry Relations
  • Etcetera Independent Fashion Consultant
  • Human Resources Manager
Degrees
  • Bachelor of Science

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