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business development customer service manager resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary
Business Development/Customer Service Manager skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service.
Highlights
  • Superior communication skills
  • Cheerful and energetic
  • MS Office proficient
  • Flexible scheduling
  • Effective team player
  • Superior organization skills
  • Resolution-oriented
  • Dependable and reliable
  • Savvy negotiator
  • ​Staff training and development
Experience
Business Development & Customer Service Manager, 07/2013 - Current
Corecivic Tijeras, NM,
  • Negotiated and closed contracts with Fortune 500 companies, including Motiva, Mead Westvaco, Chevron, Bechtel and Shell.
  • Led sales calls with team members to establish sales and customer retention goals.
  • Managed sales transactions with a revenue stream of $800,000 annually.
  • Grew number of customers by 20% in one year.
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services. Provided detailed monthly departmental reports and updates to senior management.
  • Addressed negative customer feedback immediately.
  • Provided a high level of product and leadership support to representatives and clients.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Resolved customer questions, issues and complaints.
  • Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
  • Developed rapport with the customer base by handling difficult issues with professionalism.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
Senior Correctional Officer, 05/2008 - 2013
Sanctuary Camelback Mountain Paradise Valley, AZ, United States
  • Provided a high level of leadership support.
  • Effectively communicated with inmates to maintain clearly defined expectations.
  • Resolved inmate questions, issues and complaints.
  • Developed rapport by handling difficult issues with professionalism.
  • Made changes to existing methods to increase the accuracy, efficiency and responsiveness.
  • Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Technical Care/Employee evaluator, 2008 - 05/2008
Finger Lakes Technologies Grp Williston, VT, United States
  • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Relay or route written or verbal messages.
  • Place telephone calls or arrange conference calls as instructed. Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
  • Keep records of calls placed and charges incurred.
  • Answer simple questions about clients' businesses, using reference files.
  • Complete forms for sales orders.
  • Customer Service
  • Navigate computer system to answer technical questions for T-Mobile Customers Monitor other Employee Calls, Grade them and give feedback.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified timeframes.
  • Maintained up-to-date records at all times.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Provided cross training to over 200 staff members.
  • Trained staff on how to improve customer interactions.
  • Assisted with the development of the call center's operations, quality and training processes.
Security Officer, 08/2006 - 07/2007
Blue Earth County Mankato, MN, United States
  • Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.
  • Observe casino or casino hotel operations for irregular activities such as cheating or theft by employees or patrons, using audio and video equipment and one-way mirrors.
  • Report all violations and suspicious behaviors to supervisors, verbally or in writing.
  • Act as oversight or security agents for management or customers.
  • Provide Money escorts when necessary Handle all injuries that occur on the property Provide Emergency First Aid and Cpr as necessary Conduct fire, safety, and sanitation inspections.
  • Participate in required job training.
  • Use tools and equipment such as a computer.
  • Guard facility entrances to screen all who enter.
  • Settle disputes between patrons.
Senior Officer, 05/2004 - 06/2006
US DEPARTMENT OF JUSTICE/FEDERAL BUREAU OF PRISONS City, STATE,
  • Provided a high level of leadership support.
  • Effectively communicated with inmates to maintain clearly defined expectations.
  • Resolved inmate questions, issues and complaints.
  • Developed rapport by handling difficult issues with professionalism.
  • Made changes to existing methods to increase the accuracy, efficiency and responsiveness.
  • Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Laborer/Helper/ Flagger, 01/2004 - 05/2004
WW WEBBER City, STATE, United States
  • Spread, level, and smooth concrete, using rake, shovel, hand or power trowel, hand or power screed, and float.
  • Set the forms that hold concrete to the desired pitch and depth, and align them.
  • Check the forms that hold the concrete to see that they are properly constructed.
  • Signal truck driver to position truck to facilitate pouring concrete, and move chute to direct concrete on forms.
  • Attach identifying tags to containers or mark them with identifying information.
  • Read work orders or receive oral instructions to determine work assignments or material or equipment needs.
  • Record numbers of units handled or moved, using daily production sheets or work tickets.
  • Carry needed tools or supplies from storage or trucks and return them after use.
  • Attach slings, hooks, or other devices to lift cargo and guide loads.
  • Carry out general yard duties, such as performing shunting on railway lines.
  • Guide loads being lifted to prevent swinging.
  • Shovel material, such as gravel, ice, or spilled concrete, into containers or bins or onto conveyors.
  • Check slopes for conformance to requirements, using levels or lasers.
  • Cover pipes with earth or other materials.
  • Connect pipe pieces and seal joints, using welding equipment, cement, or glue.
  • Install or repair sanitary or stormwater sewer structures or pipe systems.
  • Install or use instruments such as lasers, grade rods, or transit levels.
  • Lay out pipe routes, following written instructions or blueprints and coordinating layouts with supervisors.
  • Monitor traffic flow to locate safe gaps through which pedestrians can cross streets.
  • Guide or control vehicular or pedestrian traffic at such places as street and railroad crossings and construction sites.
  • Direct traffic movement or warn of hazards, using signs, flags, lanterns, and hand signals.
Customer Service Specialist, 11/2003 - 01/2004
STEIN MART City, STATE, United States
  • Plan commercial displays to entice and appeal to customers.
  • Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
  • Develop ideas or plans for merchandise displays or window decorations.
  • Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
Correctional Officer, 04/2002 - 09/2003
CORRECTIONAL SERVICES CORP City, STATE, United States
  • Provided a high level of leadership support.
  • Effectively communicated with inmates to maintain clearly defined expectations.
  • Resolved inmate questions, issues and complaints.
  • Developed rapport by handling difficult issues with professionalism.
  • Made changes to existing methods to increase the accuracy, efficiency and responsiveness.
  • Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Education
: , Expected in
-
Lamar State College Orange - Orange, TX
GPA:
Status -
: , Expected in Jan 2002
-
Basic County Jailer - ,
GPA:
Status -
High School Diploma: , Expected in May 2001
-
Vidor High School - Vidor, TX
GPA:
Status -
Skills
  • Account management
  • 50 wpm
  • Microsoft Works
  • Multi-Task Management
  • Business Development
  • Client Relations
  • Cold Calling
  • Computer Proficient
  • Problem Solving
  • Customer Needs Assessment
  • Customer Satisfaction
  • Customer Service
  • Marketing
  • Territory Sales Experiance
  • Management

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Resume Overview

School Attended

  • Lamar State College Orange
  • Basic County Jailer
  • Vidor High School

Job Titles Held:

  • Business Development & Customer Service Manager
  • Senior Correctional Officer
  • Technical Care/Employee evaluator
  • Security Officer
  • Senior Officer
  • Laborer/Helper/ Flagger
  • Customer Service Specialist
  • Correctional Officer

Degrees

  • High School Diploma

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