Business Development & Customer Service Manager Resume Example
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BUSINESS DEVELOPMENT & CUSTOMER SERVICE MANAGER
Summary
Business Development/Customer Service Manager skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service.
Highlights
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Experience
CorecivicTijeras , NMBusiness Development & Customer Service Manager08/2013 to Current
- Negotiated and closed contracts with Fortune 500 companies, including Motiva, Mead Westvaco, Chevron, Bechtel and Shell.
- Led sales calls with team members to establish sales and customer retention goals.
- Managed sales transactions with a revenue stream of $800,000 annually.
- Grew number of customers by 20% in one year.
- Improved service quality and increased sales by developing a strong knowledge of company's products and services. Provided detailed monthly departmental reports and updates to senior management.
- Addressed negative customer feedback immediately.
- Provided a high level of product and leadership support to representatives and clients.
- Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
- Resolved customer questions, issues and complaints.
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
- Developed rapport with the customer base by handling difficult issues with professionalism.
- Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
Sanctuary Camelback MountainParadise Valley , AZSenior Correctional Officer06/2008 to 01/2013
- Provided a high level of leadership support.
- Effectively communicated with inmates to maintain clearly defined expectations.
- Resolved inmate questions, issues and complaints.
- Developed rapport by handling difficult issues with professionalism.
- Made changes to existing methods to increase the accuracy, efficiency and responsiveness.
- Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Finger Lakes Technologies GrpWilliston , VTTechnical Care/Employee evaluator01/2008 to 06/2008
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Relay or route written or verbal messages.
- Place telephone calls or arrange conference calls as instructed. Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
- Keep records of calls placed and charges incurred.
- Answer simple questions about clients' businesses, using reference files.
- Complete forms for sales orders.
- Customer Service
- Navigate computer system to answer technical questions for T-Mobile Customers Monitor other Employee Calls, Grade them and give feedback.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified timeframes.
- Maintained up-to-date records at all times.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Provided cross training to over 200 staff members.
- Trained staff on how to improve customer interactions.
- Assisted with the development of the call center's operations, quality and training processes.
Blue Earth CountyMankato , MNSecurity Officer09/2006 to 08/2007
- Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.
- Observe casino or casino hotel operations for irregular activities such as cheating or theft by employees or patrons, using audio and video equipment and one-way mirrors.
- Report all violations and suspicious behaviors to supervisors, verbally or in writing.
- Act as oversight or security agents for management or customers.
- Provide Money escorts when necessary Handle all injuries that occur on the property Provide Emergency First Aid and Cpr as necessary Conduct fire, safety, and sanitation inspections.
- Participate in required job training.
- Use tools and equipment such as a computer.
- Guard facility entrances to screen all who enter.
- Settle disputes between patrons.
US DEPARTMENT OF JUSTICE/FEDERAL BUREAU OF PRISONSCity , STATESenior Officer06/2004 to 07/2006
- Provided a high level of leadership support.
- Effectively communicated with inmates to maintain clearly defined expectations.
- Resolved inmate questions, issues and complaints.
- Developed rapport by handling difficult issues with professionalism.
- Made changes to existing methods to increase the accuracy, efficiency and responsiveness.
- Generated and distributed daily reports and order acknowledgments to appropriate personnel.
WW WEBBERCity , STATELaborer/Helper/ Flagger02/2004 to 06/2004
- Spread, level, and smooth concrete, using rake, shovel, hand or power trowel, hand or power screed, and float.
- Set the forms that hold concrete to the desired pitch and depth, and align them.
- Check the forms that hold the concrete to see that they are properly constructed.
- Signal truck driver to position truck to facilitate pouring concrete, and move chute to direct concrete on forms.
- Attach identifying tags to containers or mark them with identifying information.
- Read work orders or receive oral instructions to determine work assignments or material or equipment needs.
- Record numbers of units handled or moved, using daily production sheets or work tickets.
- Carry needed tools or supplies from storage or trucks and return them after use.
- Attach slings, hooks, or other devices to lift cargo and guide loads.
- Carry out general yard duties, such as performing shunting on railway lines.
- Guide loads being lifted to prevent swinging.
- Shovel material, such as gravel, ice, or spilled concrete, into containers or bins or onto conveyors.
- Check slopes for conformance to requirements, using levels or lasers.
- Cover pipes with earth or other materials.
- Connect pipe pieces and seal joints, using welding equipment, cement, or glue.
- Install or repair sanitary or stormwater sewer structures or pipe systems.
- Install or use instruments such as lasers, grade rods, or transit levels.
- Lay out pipe routes, following written instructions or blueprints and coordinating layouts with supervisors.
- Monitor traffic flow to locate safe gaps through which pedestrians can cross streets.
- Guide or control vehicular or pedestrian traffic at such places as street and railroad crossings and construction sites.
- Direct traffic movement or warn of hazards, using signs, flags, lanterns, and hand signals.
STEIN MARTCity , STATECustomer Service Specialist12/2003 to 02/2004
- Plan commercial displays to entice and appeal to customers.
- Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
- Develop ideas or plans for merchandise displays or window decorations.
- Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
CORRECTIONAL SERVICES CORPCity , STATECorrectional Officer05/2002 to 10/2003
- Provided a high level of leadership support.
- Effectively communicated with inmates to maintain clearly defined expectations.
- Resolved inmate questions, issues and complaints.
- Developed rapport by handling difficult issues with professionalism.
- Made changes to existing methods to increase the accuracy, efficiency and responsiveness.
- Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Education
Lamar State College Orange, City, State, United States
Jan 2002Basic County Jailer
High School DiplomaMay 2001Vidor High School, City, State, United States
Skills
- Account management
- 50 wpm
- Microsoft Works
- Multi-Task Management
- Business Development
- Client Relations
- Cold Calling
- Computer Proficient
- Problem Solving
- Customer Needs Assessment
- Customer Satisfaction
- Customer Service
- Marketing
- Territory Sales Experiance
- Management
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Resume Overview
School Attended
- Lamar State College Orange
- Basic County Jailer
- Vidor High School
Job Titles Held:
- Business Development & Customer Service Manager
- Senior Correctional Officer
- Technical Care/Employee evaluator
- Security Officer
- Senior Officer
- Laborer/Helper/ Flagger
- Customer Service Specialist
- Correctional Officer
Degrees
- Jan 2002
High School Diploma May 2001
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