- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Business Development/Customer Service Manager skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service.
- Superior communication skills
- Cheerful and energetic
- MS Office proficient
- Flexible scheduling
- Effective team player
- Superior organization skills
| - Resolution-oriented
- Dependable and reliable
- Savvy negotiator
- Staff training and development
|
Business Development & Customer Service Manager, 07/2013 to Current
Corecivic – Tijeras, NM,
- Negotiated and closed contracts with Fortune 500 companies, including Motiva, Mead Westvaco, Chevron, Bechtel and Shell.
- Led sales calls with team members to establish sales and customer retention goals.
- Managed sales transactions with a revenue stream of $800,000 annually.
- Grew number of customers by 20% in one year.
- Improved service quality and increased sales by developing a strong knowledge of company's products and services. Provided detailed monthly departmental reports and updates to senior management.
- Addressed negative customer feedback immediately.
- Provided a high level of product and leadership support to representatives and clients.
- Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
- Resolved customer questions, issues and complaints.
- Developed and implemented policies, procedures and process improvement initiatives to improve retention rates and increase customer satisfaction.
- Developed rapport with the customer base by handling difficult issues with professionalism.
- Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
Senior Correctional Officer, 05/2008 to 2013
Sanctuary Camelback Mountain – Paradise Valley, AZ, United States
- Provided a high level of leadership support.
- Effectively communicated with inmates to maintain clearly defined expectations.
- Resolved inmate questions, issues and complaints.
- Developed rapport by handling difficult issues with professionalism.
- Made changes to existing methods to increase the accuracy, efficiency and responsiveness.
- Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Technical Care/Employee evaluator, 2008 to 05/2008
Finger Lakes Technologies Grp – Williston, VT, United States
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Relay or route written or verbal messages.
- Place telephone calls or arrange conference calls as instructed. Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
- Keep records of calls placed and charges incurred.
- Answer simple questions about clients' businesses, using reference files.
- Complete forms for sales orders.
- Customer Service
- Navigate computer system to answer technical questions for T-Mobile Customers Monitor other Employee Calls, Grade them and give feedback.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified timeframes.
- Maintained up-to-date records at all times.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Provided cross training to over 200 staff members.
- Trained staff on how to improve customer interactions.
- Assisted with the development of the call center's operations, quality and training processes.
Security Officer, 08/2006 to 07/2007
Blue Earth County – Mankato, MN, United States
- Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.
- Observe casino or casino hotel operations for irregular activities such as cheating or theft by employees or patrons, using audio and video equipment and one-way mirrors.
- Report all violations and suspicious behaviors to supervisors, verbally or in writing.
- Act as oversight or security agents for management or customers.
- Provide Money escorts when necessary Handle all injuries that occur on the property Provide Emergency First Aid and Cpr as necessary Conduct fire, safety, and sanitation inspections.
- Participate in required job training.
- Use tools and equipment such as a computer.
- Guard facility entrances to screen all who enter.
- Settle disputes between patrons.
Senior Officer, 05/2004 to 06/2006
US DEPARTMENT OF JUSTICE/FEDERAL BUREAU OF PRISONS – City, STATE,
- Provided a high level of leadership support.
- Effectively communicated with inmates to maintain clearly defined expectations.
- Resolved inmate questions, issues and complaints.
- Developed rapport by handling difficult issues with professionalism.
- Made changes to existing methods to increase the accuracy, efficiency and responsiveness.
- Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Laborer/Helper/ Flagger, 01/2004 to 05/2004
WW WEBBER – City, STATE, United States
- Spread, level, and smooth concrete, using rake, shovel, hand or power trowel, hand or power screed, and float.
- Set the forms that hold concrete to the desired pitch and depth, and align them.
- Check the forms that hold the concrete to see that they are properly constructed.
- Signal truck driver to position truck to facilitate pouring concrete, and move chute to direct concrete on forms.
- Attach identifying tags to containers or mark them with identifying information.
- Read work orders or receive oral instructions to determine work assignments or material or equipment needs.
- Record numbers of units handled or moved, using daily production sheets or work tickets.
- Carry needed tools or supplies from storage or trucks and return them after use.
- Attach slings, hooks, or other devices to lift cargo and guide loads.
- Carry out general yard duties, such as performing shunting on railway lines.
- Guide loads being lifted to prevent swinging.
- Shovel material, such as gravel, ice, or spilled concrete, into containers or bins or onto conveyors.
- Check slopes for conformance to requirements, using levels or lasers.
- Cover pipes with earth or other materials.
- Connect pipe pieces and seal joints, using welding equipment, cement, or glue.
- Install or repair sanitary or stormwater sewer structures or pipe systems.
- Install or use instruments such as lasers, grade rods, or transit levels.
- Lay out pipe routes, following written instructions or blueprints and coordinating layouts with supervisors.
- Monitor traffic flow to locate safe gaps through which pedestrians can cross streets.
- Guide or control vehicular or pedestrian traffic at such places as street and railroad crossings and construction sites.
- Direct traffic movement or warn of hazards, using signs, flags, lanterns, and hand signals.
Customer Service Specialist, 11/2003 to 01/2004
STEIN MART – City, STATE, United States
- Plan commercial displays to entice and appeal to customers.
- Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
- Develop ideas or plans for merchandise displays or window decorations.
- Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
Correctional Officer, 04/2002 to 09/2003
CORRECTIONAL SERVICES CORP – City, STATE, United States
- Provided a high level of leadership support.
- Effectively communicated with inmates to maintain clearly defined expectations.
- Resolved inmate questions, issues and complaints.
- Developed rapport by handling difficult issues with professionalism.
- Made changes to existing methods to increase the accuracy, efficiency and responsiveness.
- Generated and distributed daily reports and order acknowledgments to appropriate personnel.
: , Expected in
Lamar State College Orange - Orange, TX
GPA:
: , Expected in Jan 2002
Basic County Jailer - ,
GPA:
High School Diploma: , Expected in May 2001
Vidor High School - Vidor, TX
GPA:
- Account management
- 50 wpm
- Microsoft Works
- Multi-Task Management
- Business Development
- Client Relations
- Cold Calling
- Computer Proficient
- Problem Solving
- Customer Needs Assessment
- Customer Satisfaction
- Customer Service
- Marketing
- Territory Sales Experiance
- Management
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Clear Contact Info
- Completeness
- Formatting
- Length
- Personalization
- Strong Summary
- Target Job