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Business Development, Cusatomer Relations Resume Example

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BUSINESS DEVELOPMENT, CUSATOMER RELATIONS
Summary
Seeking to bring added value to a company and expand my professional accomplishments, utilizing my skills and experience to contribute to further success.
Highlights
  • Successful relationship building skills, communicating effectively and persuasively with strong ability to overcome objections.
  • Highly motivated with a strong work ethic.
  • Goal oriented, consistently meets goals and deadlines.
  • Team leader driving sales performance through customer excellence and establishing customer trust and loyalty.
  • Effective interaction with customers, vendors, and all levels of management.
  • Manage Accounts Payable / Accounts Receivable and expense control procedures, including bank and account reconciliation, cash receipts, and daily deposits.
  • Establish and maintain Human Resources-employee files such as: salary increases, deductions, garnishments, benefits, payroll, and W-2 withholding, exercising a high level of confidentiality.
Experience
Yes! Solar, a division of SPI Solar Roseville , CA Business Development, Cusatomer Relations 01/2015 to Current
  • Develop and maintain trusted dealer relationships.
  • Oversee customer relations and sales within dealer network.
  • Works directly with dealer network from inception to completion, as it pertains to sales.
  • Maintains active communication between Corporate Office, and dealer network on the Yes! value proposition.
  • Serves as direct liaison to the vertical market.
  • Responsible for maintaining affinity programs and distributing leads to dealer network.
  • Responsible for providing corporate with weekly sales and forecast reports.
SunWorks Roseville , CA Customer Relations , Inside Sales 11/2012 to 01/2014
  • Cold call prospective customers using an auto dialer system, scripts and product knowledge to discuss the benefits of solar.
  • Qualify leads in designated market area and explain benefits of product offered.
  • Overcome objections and encourage homeowners to schedule appointments for a sales representative call.
  • Maintain relationships with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
  • Maintaining, evaluating, evolving, and adjusting leads and lead databases.
  • Maintain phone time and sales goals.
Home Tech GroupRocklin, CAFinancial Specialist10/2011 to 11/2012
  • Receive inbound live transfer calls from borrowers in need of a loan modification assistance.
  • Inform home owners' of HAMP and HARP 2.0 programs.
  • Analyze homeowners' information regarding income, assets and needs to determine the best workout option.
  • Verify required documentation and submit borrower's loan modification application to the Underwriter.
  • Maintains close contact with the borrower throughout the modification process, to ensure timely progress and completion.

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American Meals IncStockton, CABookkeeping / Administrative Assistant04/2009 to 09/2011
  • Managed and maintained Accounts Payable / Receivable.
  • Managed multiple Restaurants daily sales reports and deposits.
  • Assisted Human Resources and maintained employee records.
  • Maintained weekly sales reports for corporate.
  • Performed general office management duties, and administrative support to CEO.
  • Managed sales transactions, demonstrating a keen ability to recognize discrepancies.
  • Input day-to-day business financials and journal entries into QuickBooks System.
  • Composed company memos and correspondence.
DMC Green IncStockton, CAProject Administrator10/2008 to 02/2009
  • Support Project Manager to fulfill production responsibilities.
  • Composed and assembled Retrofit proposal and contracts.
  • Supported sales staff, maintaining marketing kits and sales documents.
  • Contributed ideas to expand on existing processes and increase process efficiency.
  • Managed site-plans, contract binders, and other various roles to complete Pre-Construction phase.
  • Performed general office administrative duties and projects as directed by Project Manager.
Specialized Engineering Stockton , CA Administrator 09/2003 to 09/2008
  • Highly organized and entrusted by CEO to handle confidential information and matters, including personal financial matters.
  • Managed Accounts Payable / Receivable, Processed Payroll
  • Handled all purchasing, bookkeeping and human resources.
  • Customer billing utilizing FileMaker Pro and QuickBooks.
  • Researched account transactions, demonstrating a keen ability to recognize and resolve discrepancies.
  • Maintained medical sales representative commissions and reports.
Education
Associate of Arts2003S.J. Delta College, Stockton, CA
Medical Assistant Certificate2000Andon College, Stockton, CA
Diploma1997Lincoln High School
Skills

Business-to-Business & Business-to-Consumer Sales.

Possess personal integrity and honest character traits.

Excellent verbal communication skills, effective listening, problem solving and negotiating.

Quota-surpassing sales representative with a history of exceeding employer expectations across diverse industries.

Persuasive communicator; use consultative selling skills to identify opportunities, overcome objections, build relationships and turn cold calls into sales.

Adept in conveying the benefits of products/services and generating customer interest. Quickly learn, master and sell product offerings.



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Resume Overview

Companies Worked For:

  • Yes! Solar, a division of SPI Solar
  • SunWorks
  • Home Tech Group
  • American Meals Inc
  • DMC Green Inc
  • Specialized Engineering

School Attended

  • S.J. Delta College
  • Andon College
  • Lincoln High School

Job Titles Held:

  • Business Development, Cusatomer Relations
  • Customer Relations , Inside Sales
  • Financial Specialist
  • Bookkeeping / Administrative Assistant
  • Project Administrator
  • Administrator

Degrees

  • Associate of Arts 2003
    Medical Assistant Certificate 2000
    Diploma 1997

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