Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Accomplished Talent Management Director with 12 years of outstanding experience in boosting revenue and organizational goals through creating and executing operating policies, learning paths, succession plans and management of training staff. Caring professional with genuine concern for all levels of the companyfocusing on strengths and not weaknesses. Dependable leader with skills to develop, coach and motivate staff while interfacing with executives at all levels, leading, and motivating staff.

Well-coordinated in addressing problems, investigating root causes and implementing successful resolutions.

Dedicated to cost, process and resource optimization.

Six Sigma Green Belt certified and currently studying Agile Project Management.

  • Employee Focused
  • Strong Communication Skills
  • Collaborative Team Player
  • Virtual Facilitator and Trainer
  • Data Review and Management
  • Business Development Experience
  • Human Resources background
  • Learning and Development
  • Sales Training
  • Performance Management
  • Creative Problem-Solving
  • Decision Making Skills
  • Planning, Communicating and Executing Organizational Change
Work History
Business Consultant, 05/2020 to Current
TemenosUkiah, CA,
  • Pro-bono facilitation of problem-solving activity for Diversity and Inclusion events for Texas Diversity Council's DiversityFirst.
  • Devised plan to sell training to small to medium size customers.
  • Delivered business strategy, new opportunities and procedures to improve operational quality and team efficiency during COVID-19 challenges.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
Vice President of Client Performance, 02/2015 to 09/2019
County Of MendocinoCity, STATE,
  • Leader for new office in North America reporting to UK based organization.
  • Using prospecting, cold calling, email marketing, social media and attending industry events, established key relationships with over thirty major businesses in Houston and Raleigh areas in first year.
  • Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends such as Diversity and Inclusion.
  • Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
  • Created and made appropriate documentation for annual budgets and senior leadership goals.
  • Conducted research, gathered information from multiple sources and presented results to clients during sales cycle.
  • Negotiated high level, complex solutions to energy, life sciences and manufacturing clients.
Human Resources Director, 03/2012 to 03/2013
International Diamond Services, IDSCity, STATE,
  • Devised hiring and recruitment policies for 100 employee company that specialized in reclaiming diamond drill bits.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Managed payroll and benefits specialists.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards by working with outside employment lawyers.
  • Created user-friendly employee handbook that was much easier to update and maintain than prior manual.
  • Created performance management process.
  • Trained managers on process that included coaching and action items to attain goals.
  • Monitored and handled all employee claims, including performance-based and harassment incidents.
Director of Sales Effectiveness, 03/1990 to 07/2010
Houston ChronicleCity, State,
  • Key internal Organizational Consultant for Advertising Divisions of seven Hearst Newspapers.
  • Developed sales training curriculum for over 250 sales staff that included sales skills development both online and in classroom as well as management development.
  • Improved revenue generation of online sales goal by meeting with Advertising Vice Presidents on company initiatives, communicating goals locally and nationally.
  • Aligned CRM with sales process and activity and reporting growth to all parties.
  • First quarter new revenue documented as over $300,000 with competitive strategy.
Bachelor of Science: Clothing And Textiles Studies/Communication, Expected in
Louisiana State University And A&M College - Baton Rouge, LA
Kirkpatrick Bronze Performance Metrics Modern Classroom Certified Trainer (MCCT) Six Sigma Green Belt Certification from Motorola Cultural Transformation from Barrett Values Franklin Covey 7 Habits of Highly Effective People DDI's Leadership Training and Targeted Selections Certification Harvard Business Manage Mentor Certification Managing Personal Growth Certification from Blessing White
  • Documented and resolved Six Sigma project on operations which led to $100,000 savings annually.
  • Collaborated with global team of six in the development of presentation to MD Anderson for Leadership Development.
  • Won Hearst Marketing Excellence Award for STAR, a sales onboarding program that was taken nationally to all Hearst Newspapers.
  • Society of Human Resource Management

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School Attended

  • Louisiana State University And A&M College

Job Titles Held:

  • Business Consultant
  • Vice President of Client Performance
  • Human Resources Director
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  • Bachelor of Science

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