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Business Center Manager Resume Example

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BUSINESS CENTER MANAGER
Summary
Expand leadership responsibilities, improve organizational ability to exceed corporate goals, and help honor all long term commitments made to customers, employees and increase products and services awareness to the communities in which we live in.
Highlights
  • Team management
  • Conflict resolution techniques
  • Meticulous attention to detail
  • Focused on customer satisfaction
  • Talent development
  • Skilled multi-tasker
  • Training and development
  • Deadline-oriented
Accomplishments

Improved centers revenue opportunity by training employees on upselling products and services for center 4466 which impacted TPS from 4th to 2nd Quartile for FY15.

Center 5697 Ranked 2nd place in Revenue increase within 14 new operating centers within FY16.

Played an instrumental role within the district by increasing Pack and ship percentage ratings index from 23% to 37% within 1 year as Center Manager within D79.
Supported District with training and development which impacted 7 promotions between FY15-F16
Experience
Business Center Manager
May 2015 to CurrentFedEx Office Business Center(5697) - Brooklyn, NY
  • Responsible for successfully opening a new operating location.
  • Partnered with sales agents and corporate partners on developing awareness and revenue for the center.
  • Assisted District manager on overseeing company objectives for D79.
  • Partnered with District manager on touring and supporting development for centers within District.
  • Achieve company objectives for sales and profit performance and customer experience objectives within the Center Direct supervision of team members, including responsibility for: Hiring of all team members and monitoring new hire orientation procedures Training and evaluating the efficiency and productivity of team members by establishing performance standards and Objectives; conducting regular Operations Reviews and Performance Appraisals and making Recommendations for wage Increases and promotions, when applicable; ensuring execution on all people related initiatives (i.e.
  • bench planning, climate Survey follows up) Initiating disciplinary procedures, as necessary, for team members, up to and including termination of employment Ensuring compliance with Standard Operating Procedures (SOP) as immediate supervisor of team Members District inventory/clean and bright/focus captain.
  • Responsible training and supervising district compliance on all inventory and clean and bright expectations.
Center Business Manager
June 2014 to May 2015FedEx Office Business Center(4466) - Brooklyn, NY
  • Achieve company objectives for sales and profit performance and customer experience objectives within the Center Direct supervision of team members, including responsibility for: Hiring of all team members and monitoring new hire orientation procedures Training and evaluating the efficiency and productivity of team members by establishing performance standards and Objectives; conducting regular Operations Reviews and Performance Appraisals and making Recommendations for wage Increases and promotions, when applicable; ensuring execution on all people related initiatives (i.e.
  • bench planning, climate Survey follows up) Initiating disciplinary procedures, as necessary, for team members, up to and including termination of employment Ensuring compliance with Standard Operating Procedures (SOP) as immediate supervisor of team Members District inventory/clean and bright captain.
  • Responsible training and supervising district compliance on all inventory and clean and bright expectations.
  • Assigned District facilitator for new hires and Assistant manager development.
  • supported development on 4 promotions within the district.
Center Assistant Manager
December 2012 to June 2014FedEx Office & Print Center(0896) - New York City, NY
  • Creates a customer focused environment in all areas of the Center Responsible for communication with the center manager and team members on Daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives.
  • Assists center manager in review of payroll and daily close outs of POS Provides assistance in administrative duties such as scheduling, payroll management, Supply budget management, inventory management and training compliances.
  • District caption for safety and security.
  • Responsible on assisting the district on compliances relating To the company\'s safety and security monthly and quarterly expectations and deadlines.
  • District caption for Ink Task checklist.
  • Responsibilities include weekly communication with the district on Ink task related items which included deadlines, compliances and not limited to new programs that may require detail attention.
  • Responsible on assisting center manager with interviewing and hiring processes.
  • Creates outlined development activities for Team members with high promotional potential.

Shipping specialist
January 2012 to December 2012FedEx Office Ship Center(4455) - New York City, NY
  • follows instructions of supervisors and assists other team members in performing center functions provides customer expertise in printing, signs and graphics and shipping product lines and can Recommend appropriate FedEx office products and services Assists in training of center team members provides express and ground shipments Deals with customer shipping complaints and concerns maintains stores neatness and organization provides day to day customer service FedEx office and print center.
  • Assisted Managment on deadlines and execution on corporate and District Objectives
Shipping specialist/center specialist
January 2008 to December 2011FedEx Office & Print Center(1035) - Brooklyn, NY
  • handles day to day pack and ship services provides express and ground shipments Deals with customer shipping complaints and concerns maintains stores neatness and organization provides day to day customer service provides printing and copy service.
  • Assisted Managment on training and development on companys shipping  products services.
Store Manager
September 2006 to June 2009Bay-Ridge Mail Station - Brooklyn, New York
Managed day to day operations.
Responsible on building revenue and customer service.
Hired and trained all new employees.
Manages store income and financial paperwork.Provide express shipments from FedEx, UPS and The United Postal Service.Coordinates all mail and incoming packages for customers (Mail Box Holders).Deals with all customer complaints and concerns.
CFA Exporter
August 2004 to January 2006Donghia, Inc - Queens, New York
  • Textile and inventory inspector.
  • Provided high volume textile samples with expedited packing and shipping.
  • Solved problems on a daily basis.
  • Trained new personnel.
Assistant Manager
October 2003 to May 2004Augustana Lutheran Nursing Home - Brooklyn, New York
  • Assisted the director of volunteer services and helped managed staff.
  • Assisted physical therapist with residents.
  • Maintained volunteer and patient activities and programs.
  • Clerical duties such as filing, faxing and paper work for residents.
Education
Associate Degree : Broadcasting Broadcasting Management, December 2012Kingsborough Community College - New YorkBroadcasting Broadcasting Management
Music, June 2004High School of Telecommunications - New YorkMusic
Skills
Administrative Duties
Leading and empowering others
Budget Management
Customer service
Microsoft Office
Inventory Managment
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Resume Overview

Companies Worked For:

  • FedEx Office Business Center(5697)
  • FedEx Office Business Center(4466)
  • FedEx Office & Print Center(0896)
  • FedEx Office Ship Center(4455)
  • FedEx Office & Print Center(1035)
  • Bay-Ridge Mail Station
  • Donghia, Inc
  • Augustana Lutheran Nursing Home

School Attended

  • Kingsborough Community College
  • High School of Telecommunications

Job Titles Held:

  • Business Center Manager
  • Center Business Manager
  • Center Assistant Manager
  • Shipping specialist
  • Shipping specialist/center specialist
  • Store Manager
  • CFA Exporter
  • Assistant Manager

Degrees

  • Associate Degree : Broadcasting Broadcasting Management , December 2012
    Music , June 2004

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