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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Profile
Senior Business Application Analyst with exceptional record of delivering cost effective, high performance technology solutions to meet challenging business demands.
Core Qualifications
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Technical Skills
Professional Experience
01/2015 to Present
Business Applications Manager Leidos King Of Prussia, PA,
  • As Manager of the Materials Management Information Systems department, I am responsible for the efficient management of daily operation of the ERP systems for the Healthcare system.
  • Migrated four UNC Healthcare System Entities to system ERP Serve as lead in the EPIC (Cupid, Optime, Radiant)/ Lawson supply item build for four entities Implemented Nuvia to improve complex item master data analysis throughout the Healthcare system Implementing CPO GHX contract management tool to conduct and document complex financial savings analysis across the Healthcare System.
  • Planning, managing, and executing special projects, incorporating technically sound project plans into an integrated master schedule which supports development Participated in multiple aspects of the Infor Lawson version 10 testing phase and script development.
  • Managing team of ERP Business Analyst in a high volume atmosphere supporting over 5000 end-users and all Materials Management Enterprise solutions Identifies through SQL data analysis opportunities for improvement in business or application processing.
01/2009 to 01/2015
Business Application Analyst Texas Capital Bancshares, Inc. Four Oaks, NC,
  • As team lead for the Materials Management Information Systems team developing and implementing short and long-term strategies to assure continuous improvement.
  • Lead strategic planning initiative to interface EPIC and Infor Lawson software for one Healthcare System Entity.
  • Oversaw the definition, modification and maintenance of the configuration of multiple systems and applications to continually meet the operational requirements of the department's business function.
  • Participated in multiple aspects of the Lawson version 9 implementation including development of test scripts Oversaw implementation company-wide contract management system; develop and refine procedures for routine contract processing and monitoring within the system Implemented Warehouse Management System Conducted financial/operational analysis for departmental and institutional planning and process improvement through automation and dash board creation.
  • Served as a counselor and coach; offer input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff.
  • Collaborated with managers, information systems and finance in defining needs and implementing systems and interfaces.
01/2005 to 01/2009
Customer Support Analyst Motorola Solutions Nebraska, IN,
  • Established a rapport with customers and trading partners to proactively identify potential problems and rectify existing problems.
  • Maintained good customer relationships and solicit their opinion and suggestions.
  • Monitored data receipt and perform analysis necessary to resolve data issues.
  • Performed data analysis to assist customers with understanding the product using SQL database, Microsoft Access and Excel.
  • Primary support representative responding to customer questions and issues after /during an implementation.
  • Understood the companies System Lifecycle Methodology and prepared major project deliverables surrounding that.
  • Key player in the testing and implementation of MediClick's contract analysis tool Maintained database for the contract management system.
01/2004 to 01/2005
Lawson Support Analyst Sanctuary Records City, STATE,
  • Responsible for system administration, software installation, and technical configuration for an entire suite of Lawson products.
  • Acted as the internal expert in terms of Lawson system capabilities and was responsible for knowing what changes have been made to the base system.
  • Assisted customers with identification and resolution of Lawson technology related issues, provided input into the streamlining of Lawson's processes and methodologies related to overall technical activities.
  • Responsibilities included documenting functional and technical requirements, documenting test plans, conducting system testing, documenting user manuals and training peers.
01/2000 to 01/2004
Application Support Analyst /Executive Assist UNC Healthcare System City, STATE,
  • Lawson technical point-of-contact for assigned applications and functional areas.
  • Researched, logged and resolved issues/problems, unexpected results or process flaws in partnership with technical resources; perform scheduled activities, reports and audits; recommend solutions or alternate methods to meet requirements.
  • Identified opportunities to re-train or communicate processes to users that facilitate efficiencies, improve data integrity and user acceptance.
  • Developed user procedures, guidelines and documentation.
  • Ensuring data integrity, testing of system changes, report writing and analyzing data flows for process improvement opportunities.
Education
Expected in 1997
Bachelor of Science Degree: Criminal Justice
SUNY - Brockport, NY
GPA:
Criminal Justice
Skills
automation, Business Analyst, coach, continuous improvement, contract management, counselor, data analysis, database, delivery, documentation, ERP, finance, financial, functional, Information Systems, Lawson, leadership, team lead, Managing, Materials Management, Microsoft Access, Excel, Enterprise, operational analysis, processes, process improvement, project plans, rapport, recruitment, report writing, scripts, script, software installation, sound, SQL, staffing, strategic planning, system administration, user manuals

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Resume Overview

School Attended

  • SUNY

Job Titles Held:

  • Business Applications Manager
  • Business Application Analyst
  • Customer Support Analyst
  • Lawson Support Analyst
  • Application Support Analyst /Executive Assist

Degrees

  • Bachelor of Science Degree

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