Business And Office Manager resume example

In this position, I was able to utilize public speaking skill set to fullest potential as I was tasked regularly with attending and hosting commission and subcommittee meetings, as well as interact with the citizens, business owners, and developers within the city of Maumelle. Another responsibility I was tasked with included writing letters of residential, commercial, and industrial zoning verification for zoning specialists, lenders, and potential land owners. My strong organizational skills allowed me to provide interested parties with information and documentation they required in order to be successful in their projects. I enjoyed this position because it put to great use my attention to detail and ability to interact with people on many different levels to better the city and residents of Maumelle. I was actively involved in many volunteer opportunities for residents of Maumelle such as back to school and holiday events. below is a List of position responsibilities, among several peripheral tasks and duties, that were associated with my position:

• Coordinating Planning Commission Meetings, Subcommittee meetings both in person and virtually where I assisted and took notes to create transcribed minutes.
• Maintained records, verifying documents, and public notices for all subdivisions and developments and submitted to City
• Managed all aspects of statewide conferences, including execution of venue contracts, coordinating volunteers, scheduling speakers, and arrangements with vendors.
• Created and distributed digital and hard copy agendas and information packets to Planning Commission, public, and provided to public communications coordinator.
• Working with diverse personalities and provided information needed for effective decision making for City.
• Reported infrastructure repair needs with municipal utility companies and maintaining communications between City’s Staff and citizens.
• My general office duties included accounts payable and receivable on behalf of that department with accounting; handling citizen phone calls, making copies, and filing.
• Responsible for printing, and maintaining City’s zoning and land use maps using mapping software, plotting maps as well as interpreting maps to general public.
• Development of documents and applications for new or revised Maumelle City Code Ordinances that pertain to Planning and Zoning;
• Facilitated data and input for the annual budget as well as the Mayor’s State of the City Address to Maumelle citizens
• Provided technical direction on zoning, land use, variances, etc. as they pertained to projects and initiatives to engineers, designers, developers, and pertinent city staff.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
• Developed and updated spreadsheets and databases to track, analyze and report on project performance data.
• Composed internal memos and external correspondence for city management and reviewed documentation to eliminate errors.
• Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
• Drafted professional memos, letters to planning commissioners, city staff, developers, and project managers.
• Prepared and edited meeting minutes, transmittal's, and memorandums for organizational support.

• Responsible for personnel management, interviewing, and job placement for temporary staff and data entry personnel.
• Audited workplace, employee and management policies and procedures.
• Developed and facilitated all new-hire orientations.
• Advertised job opportunities through attending events and posting open positions in social media platforms, job boards and media outlets.

• Initial contact manager, scheduling coordinator, medical records management, insurance and document verification, assisted nurses and doctors as patient coordinator.
• Computer and software Microsoft outlook, excel, and Word.
• Completed skilled administrative work to support all office staff and operational requirements.
• Organized paperwork such as charts and reports for office and patient needs.
• Promptly answered multi-line phone system and greeted callers enthusiastically.
• Scheduled, rescheduled and handled cancelled appointments for patients.