Experienced Human Resources Professional passionate about helping others reach their professional goals. Highly skilled at developing job opportunities and growing relationships with Business Leaders and Hiring Managers. Expertise in gathering data and analysis to identify employment trends and effectively communicating results with major stakeholders'. Excellent reputation for resolving problems, developing and improving relationships with decision makers within Businesses and increasing employment opportunities for job seekers. Knowledgeable about available OED and public program resources, equity and inclusion practices, and current market conditions.
Skills
SHRM-CP (Society of Human Resource Managers - Certified Professional)
Certified Career Counselor & Job Coach - Coach U University
Client Records Management & Data Analysis
Presentations & Communications
Team Development & Training
Expert Communication & Advanced Conflict Resolution Skills
Cultural Awareness & Relationship Building
Planning & Coordination
Work History
06/2021 to Current
Business and Employment Specialist Care Initiatives – Grinnell, IA,
Administered benefits programs, analyzed compensation and other competitive data and prepared budgets following OED policy and procedures
Helped businesses secure federal tax credits
Engaged, informed, and assisted emerging, current and transitioning people receiving Unemployment Benefits
Served “target populations” such as Veterans, People with Disabilities, Migrant Seasonal Farm Workers, participants that received training, and clients receiving public assistance
Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior
Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols
06/2018 to 06/2021
Staffing Agency ManagerGoodwill Industries Of Central Texas – Dripping Springs, TX,
Reviewed new files to determine current status of employment claim and to develop plan of action
Reported policy changes and company conditions affecting customer satisfaction
Addressed average of 50-100 customer inquiries and complaints each day
Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members
Followed up with customers on unresolved issues
Maintained confidentiality of claimants
Acted as Human Resources subject matter expert, answering internal and external questions and inquiries
Communicated effectively with staff, including members of operations, finance and clinical departments
Communicated verification and authorization status updates with all department to facilitate decision-making for the claim
Tracked all pending authorizations to resolve discrepancies and avoid claimant loss or mishandling
Reviewed outstanding requests and redirected workloads to complete projects on time
Maintained excellent attendance record, consistently arriving to work on time
Carried out day-day-day duties accurately and efficiently
08/2016 to 06/2018
Staffing Branch ManagerAustal – San Diego, CA,
Boosted branch sales to 87,000.00 monthly by developing and deepening customer loyalty through incentive programs
Assessed expansion plans and present costs to forecast trends and recommend changes
Brought in more than 102% more customers in first year by identifying preferences and delivering desired services
Increased monthly staff retention rate by 75% after implementing new training programs.
Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance
Gathered and reviewed customer feedback to improve operations
Met deadlines by proactively managing individual and team tasks and implementing communication processes
Evaluated applications against outline specifications to approve, reject or recommend adjustments files
02/2010 to 08/2016
Human Resources ManagerPro Resume Coach, LLC – City, STATE,
Monitored and handled all employee claims, including performance-based and harassment incidents
Directed and controlled various benefit programs, including 401K, medical, dental and vision packages
Liaised between multiple business divisions to improve communications
Developed succession plans and promotion paths for all staff
Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 15-new employees.
Directed job fairs to bring in local talent for long term and seasonal positions
Enhanced staff knowledge and awareness on drug abuse and prevention programs
Boosted customer satisfaction ratings by resolving issues for speedy resolution
Worked as effective team member while contributing to local and regional HR projects
Followed programs closely to assess effectiveness and make proactive changes to meet changing demands
Education
Expected in
Associate of Arts: Journalism & Public Relations University of Alaska Anchorage - Anchorage, AK GPA:
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