Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced Human Resources Professional passionate about helping others reach their professional goals. Highly skilled at developing job opportunities and growing relationships with Business Leaders and Hiring Managers. Expertise in gathering data and analysis to identify employment trends and effectively communicating results with major stakeholders'. Excellent reputation for resolving problems, developing and improving relationships with decision makers within Businesses and increasing employment opportunities for job seekers. Knowledgeable about available OED and public program resources, equity and inclusion practices, and current market conditions.

  • SHRM-CP (Society of Human Resource Managers - Certified Professional)
  • Certified Career Counselor & Job Coach - Coach U University
  • Client Records Management & Data Analysis
  • Presentations & Communications
  • Team Development & Training
  • Expert Communication & Advanced Conflict Resolution Skills
  • Cultural Awareness & Relationship Building
  • Planning & Coordination
Work History
06/2021 to Current
Business and Employment Specialist Care Initiatives Grinnell, IA,
  • Administered benefits programs, analyzed compensation and other competitive data and prepared budgets following OED policy and procedures
  • Helped businesses secure federal tax credits
  • Engaged, informed, and assisted emerging, current and transitioning people receiving Unemployment Benefits
  • Served “target populations” such as Veterans, People with Disabilities, Migrant Seasonal Farm Workers, participants that received training, and clients receiving public assistance
  • Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols
06/2018 to 06/2021
Staffing Agency Manager Goodwill Industries Of Central Texas Dripping Springs, TX,
  • Reviewed new files to determine current status of employment claim and to develop plan of action
  • Reported policy changes and company conditions affecting customer satisfaction
  • Addressed average of 50-100 customer inquiries and complaints each day
  • Modeled exceptional customer service skills and appropriate diagnostic sales techniques to team members
  • Followed up with customers on unresolved issues
  • Maintained confidentiality of claimants
  • Acted as Human Resources subject matter expert, answering internal and external questions and inquiries
  • Communicated effectively with staff, including members of operations, finance and clinical departments
  • Communicated verification and authorization status updates with all department to facilitate decision-making for the claim
  • Tracked all pending authorizations to resolve discrepancies and avoid claimant loss or mishandling
  • Reviewed outstanding requests and redirected workloads to complete projects on time
  • Maintained excellent attendance record, consistently arriving to work on time
  • Carried out day-day-day duties accurately and efficiently
08/2016 to 06/2018
Staffing Branch Manager Austal San Diego, CA,
  • Boosted branch sales to 87,000.00 monthly by developing and deepening customer loyalty through incentive programs
  • Assessed expansion plans and present costs to forecast trends and recommend changes
  • Brought in more than 102% more customers in first year by identifying preferences and delivering desired services
  • Increased monthly staff retention rate by 75% after implementing new training programs.
  • Consulted with representatives of regulatory agencies to complete accurate filings and uphold strict compliance
  • Gathered and reviewed customer feedback to improve operations
  • Met deadlines by proactively managing individual and team tasks and implementing communication processes
  • Evaluated applications against outline specifications to approve, reject or recommend adjustments files
02/2010 to 08/2016
Human Resources Manager Pro Resume Coach, LLC City, STATE,
  • Monitored and handled all employee claims, including performance-based and harassment incidents
  • Directed and controlled various benefit programs, including 401K, medical, dental and vision packages
  • Liaised between multiple business divisions to improve communications
  • Developed succession plans and promotion paths for all staff
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 15-new employees.
  • Directed job fairs to bring in local talent for long term and seasonal positions
  • Enhanced staff knowledge and awareness on drug abuse and prevention programs
  • Boosted customer satisfaction ratings by resolving issues for speedy resolution
  • Worked as effective team member while contributing to local and regional HR projects
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands
Expected in
Associate of Arts: Journalism & Public Relations
University of Alaska Anchorage - Anchorage, AK


Certified Career Coach

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School Attended

  • University of Alaska Anchorage

Job Titles Held:

  • Business and Employment Specialist
  • Staffing Agency Manager
  • Staffing Branch Manager
  • Human Resources Manager


  • Associate of Arts

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