business analyst scrum master resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Over 7 years of professional experience as Business Analyst, Scrum Master in IT domain like Telecommunications, Insurance/Healthcare, Retail Industries. Worked closely with stakeholder, SMEs and staff to documents and understand business requirement, functional requirement and design specifications for new applications in addition to enhancements to existing applications. Having strong understanding of SDLC (Software development Life Cycle) and Agile Methodologies with great communication and excellent time management.


Communication Skill
Requirement Documentation
SWOT analysis
PESTLE analysis
Requirement Gathering
Waterfall Methodology
Agile methodology

ETL (Extract, Transfer and Load)
Test cases
User stories
Business Process Method (BPM)
GAP Analysis

Business requirement Document(BRD)

System Requirement Documents (SRD)

Functional requirement Documents (FRD)

Microsoft office
Power point
Scrum Master

Navigation Flow chart
User interface

11/2019 to Current Business Analyst/Scrum Master Foot Locker Inc. | Pearland, TX,
  • Effectively managing projects by gathering, documentation and analyzing the requirements by conducting stakeholder interviews, existing system documentation, business process models (BPM), develop implementation plans, and technical/business requirements.
  • Designing software solutions through Business Process Model (BPM), workflows, Navigation flow, user interface documentation, use cases, and activity diagrams
  • Collaborated with internal stakeholders to create interface mock-ups, functional requirements, and acceptance criteria.
  • Supported agile iteration deployments by conducted all Scrum meetings (Backlog grooming, Release/Sprint Planning, Estimations, Retrospectives). Facilitate User Story Refinement Sessions. Conducted Sprint Planning, Sprint Reviews, Scrum Meetings and other agile activities.
  • Analyzed the bugs in the capacity of subject matter expert (SME) and worked closely with development team to resolve the impediments. Updated agile tracking system to provide transparency on Product & Iterations Backlogs using JIRA toolset.
12/2017 to 01/2019 Business Analyst Foot Locker Inc. | Pennsdale, PA,
  • Interfaced with cross-functional team of developers and technical support professionals to determine comprehensive list of requirement specifications for new applications. Improved operations by working with team members and customers to find workable solutions.
  • Acted as a liaison between the project business sponsors, middle ware web services development team, and other technical areas in the organization involved in the project.
  • Created Requirements Traceability Matrix from Discovery to deployment phase and tracked change requests that arise in middle of SDLC.
  • Collaborated on all stages of systems development life cycle, from requirements gathering to production releases. Prepared test Cases for system testing and User acceptance testing.
  • Designer User interface prototypes screens and Navigational flow.
  • Closely collaborated with project members to identify and quickly address product impacts and gaps.
09/2014 to 04/2017 Business Systems Analyst/Scrum Master Lindos Computers Private Ltd. | City, STATE,
  • Followed UML based methods using MS Visio to create Use cases, Activity diagrams, Sequence diagrams, wire frame, Mock ups and Business Process Models (BPM). Conducted and documented AS-IS and TO-BE analysis of business process using GAP analysis for application development
  • Collaborated with development and Quality assurance teams at various stages of SDLC by creating wire frames, elaborating on use cases and in creating requirement traceability matrix.
  • Collaborated with the Quality Assurance and Development teams to ensure that software was functioning as necessitated by requirements and as technologically feasible.
  • Analyzing and reviewing reporting data using ETL solutions. Developed SQL queries to extract and analyze data
  • Facilitated the delivery of all sprints ( Sprint planning, Daily stand up, Sprint review and sprint retrospective) and to estimate story points and measured velocity to plan future sprints. Protected the team form external interference and dealt with the impediments raise during the scrum process.
  • Closely worked with product owners to ensure understanding of user stories and keeping the backlog groomed including process of breaking down EPIC into user stories and removes impediments. Created, assigned, and maintained tickets in JIRA for bugs and defects.
  • Monitored and track progress, prepare status reports, resolve issues, coordinate tasks, and activities directed toward completing the project goals.
07/2012 to 08/2014 Business Analyst NetBIOS Technology | City, STATE,
  • Documented Requirement Traceability Matrix (RTM) to trace project requirements and GAP Analysis.
  • Have assisted the Sr. Business Analyst in requirements gathering and documentation.
  • Interacted with client user teams at various associate levels to analyze current processes to design business processes utilizing UML and draw process flow diagrams utilizing Visio, Lucid chart.
  • Used MS VISIO to create use case diagram, and process flow.
  • Performed information elicitation sessions such as JAD sessions, interviews, prototyping with stakeholders.
  • Involved in all phases of Software Development Life Cycle (SDLC) and acted as liaison between corporate business managers and IT division.
  • Led cross-functional teams to analyze and understand operational impacts and opportunities of technology changes.
Education and Training
Expected in 12/2008 Master of Science | Marketing And Management Loughborough University , Loughborough, Lecistershire, Uk , GPA:
Expected in 04/2007 Bachelor of Science | Foods, Nutrition, And Food Service Management LeicestershireLindosM.O.P Vaishnave College For Women, Chennai, India, GPA:
  • Certified Scrum Master Course CSM (Scrum Alliance) Credential ID: 1218723 Valid till May 2022
  • Business Analysis Foundations: Business Process Modeling - May 2020

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Resume Overview

School Attended

  • Loughborough University
  • LeicestershireLindosM.O.P Vaishnave College For Women

Job Titles Held:

  • Business Analyst/Scrum Master
  • Business Analyst
  • Business Systems Analyst/Scrum Master
  • Business Analyst


  • Master of Science
  • Bachelor of Science

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