business analyst ii resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

An analytical highly collaborative Business Analyst with over 5 years of industry experience leading cross-functional teams, executing business objectives, stakeholder analysis, engagement and organizational change management. Strong familiarity with explaining difficult concepts to non-technical users, fluent in the use of data management applications including SQL, Microsoft Excel and Access. Demonstrated ability to analyze the impact of change, requirement elicitation and support communication between relevant groups and stakeholders.

  • Agile/Scrum Methodology
  • As-Is-To-Be Analysis
  • Business Analysis
  • Business Cases
  • Business Process Modeling
  • Business Requirement Documents
  • Customer Experience
  • Cross-Functional Communication
  • Functional Requirements
  • JAD Sessions
  • Non-Functional Requirements
  • Process Improvement
  • Project Lifecycle
  • Project Management
  • Requirements Gathering & Elicitation
  • Requirement Session Types
  • Servant Leadership
  • SQL
  • Stakeholder Engagement & Analysis
  • System Requirements
  • UI Mock-Ups & Wireframes
  • Use Cases
  • User Stories
Work History
Business Analyst II, 08/2018 - Current
Iconma, L.L.C. Kirkland, WA,

Business Analyst for Vsoulful Eatery, a socially conscious vegan brand that supports cruelty-free or meat free delicacies. Targeted accomplishments within this role include the launch and delivery of the Vsoulful website, the go to market strategy plan, and the customer journey map.

  • Provide executives, key stakeholders and sponsors with analytics and supporting tools as the basis for reorganization and consolidation strategies
  • Navigate through JAD sessions, brainstorming sessions, questionnaires, surveys and workshops to gather business needs and objectives
  • Collaborate with the Development Team to establish KPIs and automate manual processes
  • Facilitated the launched of, an ecommerce website during height of the COVID-19 Pandemic resulting in an increase of 25-30 sales per month
Business Analyst , 09/2016 - 06/2021
Massmutual Financial Group LA, State,

Served as a Business Analyst for Community Health Resources (CHR), CT’s most comprehensive non-profit behavioral healthcare provider to more than 27,000 people per year

  • Assessed business development and met 96% of deadlines by identifying and mitigating potential roadblocks through requirement gathering, identifying risks and identifying current and future gaps
  • Partnered with stakeholders and executives sustaining positive relationships with them to achieve objectives
  • Composed and maintained business requirement documents throughout project lifecycle
  • Coordinated stakeholder engagement and analysis of key business leaders to ensure alignment of strategy, business adoption and realization of value
  • Upheld and exceeded metrics established by the firm and diligently fulfilled KPI efforts by over 25%
  • Directed and instructed clients through requirement gathering, user story creation, defect identification and analysis, UAT and test cases to align with product roadmap and vision

Junior Business Analyst, 12/2011 - 01/2014
Asrc Federal Holding Company Williamsburg, KY,

Served as a Junior Business Analyst for Yale-Bridgeport GEARUP (Gaining Early Awareness and Readiness for Undergraduate Programs), a non-profit organization that aims to significantly increase the number of low-income and minority students who are prepared to enter and succeed in post- secondary education.

  • Implemented an early-college awareness and social development curriculum by requirement gathering, collaborating and communicating across teams which lead to an increase in student client attendance and engagement by 43%
  • Consulted with key stakeholders and management to ensure deliverables were met
  • Initiated innovative scalable customer-focused processes, reporting and methodologies that improved client satisfaction

Certified Scrum Master, December 2021

Master of Counseling: Clinical Mental Health Counseling, Expected in
University of Bridgeport - Bridgeport, CT
Status -
Bachelor of Sociology: , Expected in
Southern Connecticut State University - New Haven, CT
Status -

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Resume Overview

School Attended

  • University of Bridgeport
  • Southern Connecticut State University

Job Titles Held:

  • Business Analyst II
  • Business Analyst
  • Junior Business Analyst


  • Master of Counseling
  • Bachelor of Sociology

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