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business analyst resume example with 8+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Total 5+ years of IT experience, currently working as a ‘Business Analyst’ in ' Cnergy Infotech Pvt Ltd'
Since June’18.

Worked as a ‘Implementation Engineer’ in ‘Spine Technologies Pvt. Ltd.’ since June’15 to Jan’18

Worked as a ‘Implementation Consultant’ in ‘Beehive Software Pvt. Ltd.’ since January’18 to June’18.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Technical Skills:
  • Database: MSSQL – SQL Concepts, SQL Stored Procedures, Functions, etc.
  • Platform OS: Windows, Familiar with Linux.
  • Familiar with : Power BI service, AI Tools.
  • JIRA Tool
  • Business Process Improvement
Experience
06/2018 to Current Business Analyst Bandwidth | Seattle, , India
  • Business Analyst (Jan 2020 to Till date)
  • Gathering information from client, understanding the requirement and provide solution within TAT.
  • Explain BRD/ Custom request to the Development team and get it done within timeline and post UAT deliver to the client
  • Active participation into client meetings, development activities, product enhancement
  • Manual testing on new build and new version, as well daily query testing
  • successfully implement Our New prime project 'Virtual Payroll' within year which is ideally custom request by client but as Banking industry analysis we implement that for 3 Banks and have done payroll for more than 10000 employee flawless.
  • Define product vision and Roadmap.
  • Works with internal stakeholders and help teams to execute on shared vision.
  • Manage Release document - interact with teams and collect the complete information about the new feature which is going on production and then create a release note and share with internal customer facing teams along with marketing team.
  • Consistently met deadlines and requirement for all product release pointers.
  • Collaborate with client from concept through final delivery of product and service.
  • Managed creative projects from concept to completion while managing outside vendors.
  • Collaborated with stakeholders to define features, integrations and partnerships.
  • Streamlined and automated internal processes to improve overall workflows.
  • Manage complete Scrum Ceremony.
  • Jr. Software Engineer (June 2018 to Jan 2020)
  • Replied to customer queries via email, messaging systems and support ticket platforms.
  • Promoted to PMS and Recruitment module which are most promising module by organization
  • Bug Resolution, New Report Development, Technical Queries, Build Testing.
  • Working on Power BI Report and query configuration
  • Delivered timely support by tracking issues and communicating resolutions to end users.
  • Recommended improvements to existing or proposed systems to enhance solution functionality.
  • Resolved product store procedure level issue through SQL debugging skills.
  • Used JIRA system to manage and process actions taken.
  • Provide support to internal stakeholders for backend dependency on Product.
  • On basis of analysis provide complete details to module lead in terms of system bug, product configuration conflicts also help to the developers to reduce backend dependency for customer facing team.
  • Sharing Monthly report with complete bifurcation to module lead in which category most of the issue has been raised in current month.
01/2018 to 06/2018 Implementation Specialist Tyler Technologies | Oklahoma City, , India
  • Handle client meeting and providing pre-sales demo to the client
  • Taking understanding from client regarding their expectations about product
  • Performing spoc person role between development team and client
  • Handle clients Payroll and leave, Time activities
  • Provide requirements to the development team and get it done within timeline along with testing and deployment
  • Allocating work to other team members and get it done within time.
  • Educated clients by explaining all technology issues in terminology that was simple to understand.
06/2015 to 01/2018 Implementation Engineer Vocera | East Orange, , India
  • Working Application: Payroll, Assets (Desktop Application), HRMS (web Application)
  • To provide technical support email & log support calls and document their outcome to facilitate the resolution of common queries
  • To install and configure the software to agreed standards
  • To educate the customers about the software
  • Maintains records, prepares reports, and composes correspondence relative to the work in excel
  • Reviews, analyzes, and resolves contested case reports
  • Restore Database at client end and configured Desktop as well as Web applications
  • Troubleshooting Database connectivity (SQL, Access, and oracle), Networking issue
  • Maintain Leave, Salary, Shift Policy as per client affairs
  • Configuration of ESSL machine with current line of software.
  • Developed reporting plans, practices and standards to codify operational guidelines and enhance performance.
  • Recorded and managed implementation user guides.
  • Customized all software implementation processes for clients.
  • Advised clients about engineering concerns for in-development projects.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education and Training
Expected in 01/2018 to to Master of Science | Information Technology S.N College, Mumbai, GPA:

GPA: 64

Expected in 01/2014 to to Bachelor of Science | Information Technology M.L.Dahanukar College, Mumbai, GPA:

GPA: 66.87

Expected in 01/2011 to to HSC | Commerce Bhavan’s College, Mumbai, GPA:

GPA: 70.64

Expected in 01/2009 to to SSC | Bal Vikas Vidya Mandir School, Jessica Claire, , GPA:
GPA: 85.53
Languages
Marathi:
First Language
Negotiated:
English: C1
Advanced
Negotiated:
Hindi: C2
Proficient
Negotiated:
Marathi: C2
Proficient
Negotiated:
Certifications
  • Scrum master (CSM Certified)
  • Business Intelligence using Power BI.

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Resume Overview

School Attended

  • S.N College
  • M.L.Dahanukar College
  • Bhavan’s College
  • Bal Vikas Vidya Mandir School, Jessica Claire

Job Titles Held:

  • Business Analyst
  • Implementation Specialist
  • Implementation Engineer

Degrees

  • Master of Science
  • Bachelor of Science
  • HSC
  • SSC

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