Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Seasoned Business Analyst offering 5 years of industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision making.

  • Designed and implemented standard innovative workflow solution for a data exception management software.
  • Sales and Promotion - Achieved status as one of the top 10 store sales performers in the region. Assisted in planning and executing trunk-shows and in-store promotional events.
  • Data analysis
  • MS Visio
  • Scrum Master
  • UML diagram (LUCID chart)
  • Jira tool
  • Business Process Mapping
  • Pivot tables
  • Gap analysis
  • Test case scenarios
  • SQL and databases
  • Workflow Analysis
  • Release planning
  • Data Mapping
  • Quality assurance
  • Microsoft Office Suite
  • Technical Writing
  • Business Artifacts Documentation
  • Performance Optimization
  • Documentation Management
  • Agile / Waterfall methodology
  • Detail-oriented
  • Teamwork
  • Multitasking abilities
  • Risk mitigation planning
Work History
05/2020 to Current Business Analyst Sage Intacct | Lawrenceville, GA,
  • Developed flowcharts and diagrams to describe and lay out logical operational steps.
  • Established requirements and developed tailored methodology to bolster management decision support reporting.
  • Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
  • Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
  • Participated in internal audits regarding quality management system.
  • Assessed business needs and problem areas to create focused solutions like Exception Management Software.
  • Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Managed and motivated project teams to promote collaboration and keep members on-task and productive.
  • Analyzed projects to determine resource requirements and procured necessary equipment and software.
  • Built and utilized reporting systems to keep customers and management in loop with latest information.
  • Closely collaborated with project members to identify and quickly address problems.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
11/2020 to 05/2021 Mobile Sales Associate Imobile | Jericho, NY,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming plan changes.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Recommended Services to customers, thoroughly explaining details.
  • Boosted sales revenue by 15% by skillfully promoting diverse best options.
  • Evaluated account and usage histories to identify trends, using data to mitigate future issues.
  • Leveraged sales expertise to promote services and capitalized on upsell opportunities.
  • Regularly exceeded daily sales and product add-on quotas.
07/2011 to 09/2014 Internal Audit Assistant Greenstate Credit Union | Cedar Rapids, IA,
  • Provided administrative and management assistance to auditor and directed activities in office.
  • Performed analysis and research to compile data to submit to auditor for special projects.
  • Completed timely quality reports highlighting deficiencies and recommending corrective actions.
  • Delivered third-party audit services at client locations, keeping operations in compliance with regulatory requirements and ISO standards.
  • Prepared balance sheets.
  • Prepared year-end journal entries to prepare for annual audit.
  • Detected internal control deficiencies and suggested corrective measures.
  • Evaluated program objectives and procedures and applicable regulations to perform thorough and complete audit.
  • Created thorough audit reports, including results, recommendations and conclusions.
  • Supervised assigned accounting staff to evaluate performance and maintain standards.
  • Performed standardized tests to check processes and adequacy of internal control structure.
Expected in 09/2014 Master of Commerce | Accounts And Finance Mumbai University, Mumbai, India, GPA:
  • Graduated with 5.5 GPA
  • Majored in Accounts and Finance
  • Pursuing CBAP - Certified Business Analysis Professional
  • Professional Scrum Master 1, - Dec'2018
Full Professional
Native or Bilingual
Full Professional
Additional Information

LinkedIn Profile:


Manoj Bhartiya | Project Manager | Techneosys Inc | +1 (551) 222 5531

Sandeep Singh | Manager | Portable TMobile | +1 (609) 902 3008

Prerak Shah | Manager (CA) | Shah Shah Thakkar & Co | +91 (982) 146 8233

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School Attended

  • Mumbai University

Job Titles Held:

  • Business Analyst
  • Mobile Sales Associate
  • Internal Audit Assistant


  • Master of Commerce

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