Business Analyst Resume Example Company Name

BUSINESS ANALYST

Professional Summary

Seasoned Business Analyst offering 5 years of industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision making.

Accomplishments

Designed and implemented standard innovative workflow solution for a data exception management software.
Sales and Promotion - Achieved status as one of the top 10 store sales performers in the region. Assisted in planning and executing trunk-shows and in-store promotional events.

Skills

Data analysis
MS Visio
Scrum Master
UML diagram (LUCID chart)
Jira tool
Business Process Mapping
Pivot tables
Gap analysis
Test case scenarios
SQL and databases
Workflow Analysis
Release planning

Data Mapping
Quality assurance
Microsoft Office Suite
Technical Writing
Business Artifacts Documentation
Performance Optimization
Documentation Management
Agile / Waterfall methodology
Detail-oriented
Teamwork
Multitasking abilities
Risk mitigation planning

Work History

May 2020 - CurrentBusiness AnalystCompany Name - City, State

Developed flowcharts and diagrams to describe and lay out logical operational steps.
Established requirements and developed tailored methodology to bolster management decision support reporting.
Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
Participated in internal audits regarding quality management system.
Assessed business needs and problem areas to create focused solutions like Exception Management Software.
Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion.
Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
Managed and motivated project teams to promote collaboration and keep members on-task and productive.
Analyzed projects to determine resource requirements and procured necessary equipment and software.
Built and utilized reporting systems to keep customers and management in loop with latest information.
Closely collaborated with project members to identify and quickly address problems.
Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.

Nov 2020 - May 2021Mobile Sales AssociateCompany Name - City, State

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers in fast-paced environment.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming plan changes.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Recommended Services to customers, thoroughly explaining details.
Boosted sales revenue by 15% by skillfully promoting diverse best options.
Evaluated account and usage histories to identify trends, using data to mitigate future issues.
Leveraged sales expertise to promote services and capitalized on upsell opportunities.
Regularly exceeded daily sales and product add-on quotas.

Jul 2011 - Sep 2014Internal Audit AssistantCompany Name - City, State

Provided administrative and management assistance to auditor and directed activities in office.
Performed analysis and research to compile data to submit to auditor for special projects.
Completed timely quality reports highlighting deficiencies and recommending corrective actions.
Delivered third-party audit services at client locations, keeping operations in compliance with regulatory requirements and ISO standards.
Prepared balance sheets.
Prepared year-end journal entries to prepare for annual audit.
Detected internal control deficiencies and suggested corrective measures.
Evaluated program objectives and procedures and applicable regulations to perform thorough and complete audit.
Created thorough audit reports, including results, recommendations and conclusions.
Supervised assigned accounting staff to evaluate performance and maintain standards.
Performed standardized tests to check processes and adequacy of internal control structure.

Education

Sep 2014Master of Commerce: Accounts And FinanceMumbai University | City

Graduated with 5.5 GPA
Majored in Accounts and Finance

Certifications

Pursuing CBAP - Certified Business Analysis Professional
Professional Scrum Master 1, scrum.org - Dec'2018

Languages

English:

Full Professional

English:

Full Professional

Hindi:

Native or Bilingual

Hindi:

Native or Bilingual

Gujarati:

Full Professional

Gujarati:

Full Professional

Additional Information

LinkedIn Profile: https://www.linkedin.com/in/priti-mishra-0619b120a/

References:

Manoj Bhartiya | Project Manager | Techneosys Inc | +1 (551) 222 5531

Sandeep Singh | Manager | Portable TMobile | +1 (609) 902 3008

Prerak Shah | Manager (CA) | Shah Shah Thakkar & Co | +91 (982) 146 8233

Resume Overview

School Attended

Mumbai University

Job Titles Held:

Business Analyst
Mobile Sales Associate
Internal Audit Assistant

Degrees

Master of Commerce : Accounts And Finance

Business Analyst Resume Example

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