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Professional Summary
Seasoned Business Analyst offering 5 years of industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision making.
Accomplishments
Designed and implemented standard innovative workflow solution for a data exception management software.
Sales and Promotion - Achieved status as one of the top 10 store sales performers in the region. Assisted in planning and executing trunk-shows and in-store promotional events.
Skills
Data analysis
MS Visio
Scrum Master
UML diagram (LUCID chart)
Jira tool
Business Process Mapping
Pivot tables
Gap analysis
Test case scenarios
SQL and databases
Workflow Analysis
Release planning
Data Mapping
Quality assurance
Microsoft Office Suite
Technical Writing
Business Artifacts Documentation
Performance Optimization
Documentation Management
Agile / Waterfall methodology
Detail-oriented
Teamwork
Multitasking abilities
Risk mitigation planning
Work History
05/2020 to CurrentBusiness AnalystSage Intacct | Lawrenceville, GA,
Developed flowcharts and diagrams to describe and lay out logical operational steps.
Established requirements and developed tailored methodology to bolster management decision support reporting.
Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
Participated in internal audits regarding quality management system.
Assessed business needs and problem areas to create focused solutions like Exception Management Software.
Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion.
Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
Managed and motivated project teams to promote collaboration and keep members on-task and productive.
Analyzed projects to determine resource requirements and procured necessary equipment and software.
Built and utilized reporting systems to keep customers and management in loop with latest information.
Closely collaborated with project members to identify and quickly address problems.
Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
11/2020 to 05/2021Mobile Sales AssociateImobile | Jericho, NY,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers in fast-paced environment.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming plan changes.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Recommended Services to customers, thoroughly explaining details.
Boosted sales revenue by 15% by skillfully promoting diverse best options.
Evaluated account and usage histories to identify trends, using data to mitigate future issues.
Leveraged sales expertise to promote services and capitalized on upsell opportunities.
Regularly exceeded daily sales and product add-on quotas.
07/2011 to 09/2014Internal Audit AssistantGreenstate Credit Union | Cedar Rapids, IA,
Provided administrative and management assistance to auditor and directed activities in office.
Performed analysis and research to compile data to submit to auditor for special projects.
Completed timely quality reports highlighting deficiencies and recommending corrective actions.
Delivered third-party audit services at client locations, keeping operations in compliance with regulatory requirements and ISO standards.
Prepared balance sheets.
Prepared year-end journal entries to prepare for annual audit.
Detected internal control deficiencies and suggested corrective measures.
Evaluated program objectives and procedures and applicable regulations to perform thorough and complete audit.
Created thorough audit reports, including results, recommendations and conclusions.
Supervised assigned accounting staff to evaluate performance and maintain standards.
Performed standardized tests to check processes and adequacy of internal control structure.
Education
Expected in 09/2014Master of Commerce | Accounts And FinanceMumbai University, Mumbai, India, GPA:
Graduated with 5.5 GPA
Majored in Accounts and Finance
Certifications
Pursuing CBAP - Certified Business Analysis Professional
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