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Business Analyst Resume Example

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BUSINESS ANALYST
Professional Summary
Strong organization and time management skills and attentive to detail Extremely productive in a high volume, high stress, environment Excellent in communicating on all levels and demonstrate superior customer service Self confident, highly dedicated, self motivated and a goal oriented team player Proficient in Microsoft applications and PeopleSoft CompTIA A+ Certified CompTIA N+ Certified

Strong organization and time management skills and attentive to detail Extremely productive in a high volume, high stress, environment Excellent in communicating on all levels and demonstrate superior customer service Self confident, highly dedicated, self motivated and a goal oriented team player. Proficient in Microsoft applications and PeopleSoft. Currently working towards my Bachelor's in Accounting with plans to obtain my MBA.

Skills
  • Test case scenarios
  • Creative
  • Quality assurance
  • Organized
  • Finance and accounting
  • Account management
  • Multi-tasking
  • Negotiation skills
  • Process implementation

Web-based reporting tools

•Workflow analysis

•Microsoft Office Suite

•Team leadership

•Data management

•Self-motivated
  • Test case scenarios
  • Creative
  • Quality assurance
  • Organized
  • Finance and accounting
  • Account management
  • Multi-tasking
  • Negotiation skills
  • Process implementation

•Web-based reporting tools
•Workflow analysis
•Microsoft Office Suite
•Team leadership
•Data management
•Self-motivated
Work History
Business Analyst, 03/2007 to Current
Waste Management – Houston, Texas
  • Create HR Departments and Business Units.
  • Generate Payroll Establishments - used for EEO Reporting.
  • Generate Payroll Locations and Tax Locations - used for correct payroll tax reporting and local tax reporting.
  • Developed a set of metrics derived from raw company data to track improvements in organizational efficiency.
  • Mapped current processes and offered recommendations for improvement.
  • Recommended operational improvements based on tracking and analysis.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Managed annual external audit.
  • Matched purchase orders with invoices and recorded the necessary information.
  • Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing.
  • Reviewed files, records and other documents to obtain information and respond to requests.
  • Created custom Macro's in both Microsoft Excel and Outlook to streamline daily, weekly and monthly processes and improve productivity.
  • Creating Ad hoc report within the USBank website.
  • Generation, transmition and reconciliation of bi-annual ESPP.
Customer Service/Sales Associate, Dillards – Houston, Texas
  • Greeted and assisted customers with extraordinary customer service skills.
  • Met and/or exceeded monthly sales quotas.
  • Received and processed inventory merchandise for markdowns, floor displays, and incoming inventory to the store room.
Inventory Control Manager/Assistant Store Manager, 01/2002 to 01/2005
Scentrific – Houston, Texas
  • Developed and implemented marketing strategies working with store and regional managers Exceeded sales goals while maintaining a high level of customer service Analyzed weekly and monthly business goals and forecasts Successfully organized teams to complete inventory for stores company-wide Implemented a new POS system for all stores providing continued support and training Responsible for daily store operations, including organizing daily operations of employees.
Inventory Control Manager/Assistant Store Manager, Scentrific – Houston, Texas
  • Conducted monthly inventories of materials on the work floor.
  • Maintained accurate stock records and schedules.
  • Enforced the on-time shipment of products to create exceptional customer experiences.
  • Divided cargo received by account Number and intended location.
  • Matched purchase orders with invoices and recorded the necessary information.
  • Managed annual internal audit.
  • Developed a set of metrics derived from raw company data to track improvements in organizational efficiency.
Inventory Control Manager/Assistant Store Manager, Scentrific – Houston, Texas
  • Conducted monthly and annual inventories for 6 stores.
  • Maintained accurate stock records and schedules.
  • Enforced the on-time shipment of products to create exceptional customer experiences.
  • Divided cargo received by account Number and intended location.
  • Matched purchase orders with invoices and recorded the necessary information.
  • Managed annual internal audit.
  • Developed a set of metrics derived from raw company data to track improvements in organizational efficiency.
Skills
customer service, customer service skills, HR, inventory, marketing strategies, organizing, Payroll, PeopleSoft, POS, reporting, Sales, sales reports, SAP, scheduling, Tax, Upgrade
Education
Bachelor of Science: Accounting, 2020
Western Governors University - Salt Lake City, UT
Associate of Science: Accounting, Lone Star College System - Tomball, TX
1997
Sam Houston State University - Houston, Texas
IT Certification Accelerated Training Center: Sept 2012
ETEC - Houston, Texas
IT Certification Accelerated Training Center: Sept 2012
San Jacinto Community College - Houston, Texas
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Resume Overview

Companies Worked For:

  • Waste Management
  • Dillards
  • Scentrific

School Attended

  • Western Governors University
  • Lone Star College System
  • Sam Houston State University
  • ETEC
  • San Jacinto Community College

Job Titles Held:

  • Business Analyst
  • Customer Service/Sales Associate
  • Inventory Control Manager/Assistant Store Manager

Degrees

  • Bachelor of Science : Accounting , 2020
    Associate of Science : Accounting ,
    1997
    IT Certification Accelerated Training Center : Sept 2012
    IT Certification Accelerated Training Center : Sept 2012

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