driven, result oriented professional Business Analyst with 4 years of
Excels when challenged and works well under pressure and focused on providing innovative solutions to complex problems by applying business acumen and critical thinking skills
Experienced in Business Process
Management (BPM) and Business Process Reengineering (BPR) using Six Sigma
techniques. Communicated with Subject Matter Experts (SME's), performing
Requirements Gathering, Business Analysis, Data Analysis and Documentation.
Having knowledge of Scrum/
Agile methodology including Daily Scrums, Sprint Review, Sprint Retrospective sessions,Water Fall model, Prototype Model, RAD Model, V Model methodology.
Experience in all phases of SDLC,
including requirements gathering, risk analysis, project planning, scheduling,
testing, defect tracking, management, and reporting.
Executed process analysis, process Gap
analysis and created process flows in MS Visio.
Exposure on SQL, SAAS, SAP and Cognos Interfaces.
03/2016 to Current
Business AnalystAmerican Airlines – Tempe, Arizona
American Airlines is an airline company which recently merged with US Airlines.
Worked on different interfaces like Cognos, Oracle to transfer employee central data to SAP
Developed SQL and SAS queries to extract data for analysis and model construction.
and gathered user and business requirements through open ended discussions through brainstorming and conducted JAD sessions to gather cross function information and different
with the stake holders to create user stories and other required documents and developed wireframes, site maps and content inventories.
and ensured the Agile scrum ceremonies (Daily Standups, Sprint Review and
Sprint Retrospect meetings) were well coordinated with the product owner and
the scrum team to ensure delivered product meets the desired
Developed reports and data translation from applications like SAP, SQL and Cyborg
Business Requirements Document, Functional Specification Document (FSD), Test Plan, Test scripts, Test
Cases, and co-ordination of user acceptance testing.
JIRA tool for drafting user stories, Redefined
use cases, process flow, and activity diagrams using MS
Visio for a clear understanding of the requirements. Reviewed test plan
based on Requirement Traceability Matrix (RTM) and defect tracking using Clear
project managers to manage scope, schedule, and cost benefit analysis for the
project between various stakeholder groups and within the project team, in
order to resolve conflicts
10/2013 to 11/2014
Business Analyst NCH India PVT Ltd – Chennai, India
Gathered the Requirements, Develop Process Model and detailed Business Policies and modified the business requirement document
Identified process inefficiencies through gap analysis.
Developed checklists to Verify and ensure that the functional
specifications, use cases, and UI specifications documents are written
in line with the guidelines as specified by the client, and that the quality
standards as specified.
Worked on SQL Server and used ETL tool to validate and develop the reports.
Supported Collections KPI metrics and build out self-serve reporting that will strengthen decision quality through meaningful data
Assisted and managed a project
plan and a Work Breakdown Structure (WBS) using MS project and JIRA
Agile Scrum Framework (during design, development and testing
Implemented user acceptance testing with a focus on documenting defects and executing test cases.
technical/non-technical presentations to the management and training workshops
for the clients
10/2011 to 09/2013
Technical AnalystPowerica Ltd – Hyderabad, India
Performed Gap Analysis of the
As-Is and To-Be processes to identify and validate requirements
Organized requirements into high
level Use Cases and low level Use Case Specifications and modeled them into Use
Cases, Activity diagrams using MS Visio
Developed models that accurately
represent the business process and workflows and clearly communicate them to
Contributed to development
of Test Strategy, Test Estimates and created the Test Plan, Test Cases
Worked on test management
tool Quality Center for creating test cases,
generating traceability matrix, and generating test progress reports
Performed Test coverage
analysis by mapping the requirement with the test cases in HP Quality
Performed Browser Compatibility
Testing using Multiple IE browsers, Fire Fox and safari
Performed Sanity Testing,
End to End testing, Functional Testing, Integration testing, regression
Testing, Backend testing and Performance Testing.
Performed Positive and Negative testing
using the business requirements
Coordinated the defects right
from logging the defect till its resolution in Quality Center working
closely with development team and business analyst
Created matrix for analysis of
testing result by graphs and flow chart using Quality Center
Business artifacts documentation
HTML, XML and CSS
Business process mapping
SAP, CYBORG, COGNOS
J2EE and JAVA Scripting
Trained in Six Sigma methodologies
SQL and SAS
Finance and accounting
Microsoft Office Suite
Master of Science: Fairleigh Dickinson University - Teaneck, New Jersey