Analyzed and developed understanding of current Credit Card Registration Process via Website and Shipboard/ Embarkation devices.
Analyzed and implemented an Online Check-In payment preference process allowing guests for self registration which improved the embarkation registration process by 60%.
Conducted the requirement gathering sessions using Agile & Waterfall Methodology.
Managed all aspects of FeXco integrations with NCLH technical team to add support for the new API's and modify the existing applications to support Credit Card tokenization number.
Developed test scenarios and documented test plans for Component Integration, System Integration, Functional, Performance, User Acceptance Testing, and White Box Testing.
Worked with Architects and Tech Leads to create the High Level and Low-Level System Design Documents.
Identified and analyzed business strategy implications for Supply Chain to Pay cycle for both Inventory and Expense items.
SCM and P2P business process flows using MS Visio, Lucid Chart & Context Analysis Diagrams.
Conducted interviews with business users, SMEs and other stakeholders to develop the business requirement document (BRDs) for fresh ERP implementation.
Conducted workshops with onshore and ship warehouses to discern Item Receiving process and its challenges.
Organize and facilitate stakeholder's meetings with ERP vendors and in-house.
Facilitated requirement gatherings and validation sessions with project team SDLC during ServiceNow project which included Incident, Change, Request, Portal, Knowledge etc.
Investigated and mapped existing ITSM system and functionalities to facilitate and automate the new ServiceNow portal.
Coordinated strategic flow of business intelligence data to users.
Implemented an integrated Agile Solution with complete line of traceability (max two-week day iteration including Planning, staging, development and release) for all the artifacts of ServiceNow Integration Development project.
Conducted GAP Analysis and formulated the TO-BE features based on the business requirements.
Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet quality standards and deadlines.
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