Built and managed large teams of business analysts / business systems analysts; Supported small and large projects including client implementations and client platform conversions; Wrote performance objectives using SMART goals; Managed performance against specific objectives and productivity expectations; Identified short and long-term career-development plans for team members; Created desk procedures for BAs / BSAs; Created training materials to accelerate learning for BAs, software developers, QA testers, procedures analysts and the user community; Analyzed functional and process gaps and wrote business requirements to resolve gaps on target platform; Achieved excellent staff-retention results and employee-satisfaction survey scores; Contributed to high client-satisfaction survey outcomes; Worked with account managers to secure contract-renewals; Consistently met and exceeded production support SLA targets; Attended two leadership development programs; Designed and participated in two mentoring programs, as both a mentor and subject
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
Companies Worked For:
School Attended
Job Titles Held:
Degrees
© 2021, Bold Limited. All rights reserved.