Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Experienced Office Management and Administration Professional with 6 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Customer service experience from the restaurant/service industry working my way up from table busser to bar manager over the course of 20 years. This helped to build communication skills, team work building, time management, multitasking, leadership and mnay other organization skills that have helped
Skills
Documentation and control
Expense Reporting
Technical Support
Scheduling
Payroll and budgeting
Friendly nature
Staff Management
Office administration
Administrative support
Bookkeeping
Policy and Procedure Modification
Team Leadership
Clear oral/written communication
Mail handling
Documentation expertise
Organizational skills
Relationship building
Account Reconciliation
Sorting and labeling
Excellent multi-tasking ability
Work History
Buisness Office Manager, 06/2018 to Current Bmi Hospitality Management – Seatac, WA,
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Performed billing, collection and reporting functions for office generating over $[Number] annually.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Completed bi-weekly payroll for [Number] employees.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
Coached new hires on company processes while managing [Number] employees to achieve maximum production.
Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Bar Manager, 01/2017 to 08/2020 Aramark Corporation – Saint Louis, MO,
Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Maximized customer service by training staff, overseeing operations and resolving issues.
Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
Merged productivity initiatives while complying with restaurant policies and procedures.
Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Determined business needs by acquiring client feedback for process improvements.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Took customer orders and capitalized on opportunities to sell special beverage and food options.
Improved customer service rankings by resolving issues quickly and accurately.
Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
Checked ID cards and verified bar guests were of legal age.
Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
Vice President of Operations, 10/2013 to 01/2017 Nortex Metal Finishing – City, STATE,
Collaborated with area managers to evaluate needs and optimize operational plans.
Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
Worked with vendors to make purchases and reconcile invoices.
Evaluated upcoming program plans to forecast expected resource needed
AR
AP
Child Caretaker, 01/2013 to 12/2013 Bearfoot Lodge Private School – City, STATE,
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Monitored entrances and exits to maintain safety and organized environments.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Worked with children individually and in groups to teach social, communicative and problem-solving skills.
Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
Maintained effective schedule balance between rest periods, active play and instruction.
Managed safety and security of all children under care.
Met with parents about daily activities, positive developments and issues.
Kept all areas neat, clean and properly sanitized.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Education
High School Diploma: , Expected in 06/2002 Grand Prairie High School - , GPA:
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