Buick Gmc District Sales Manager resume example with 6+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Talented leader and analytical problem-solver with over 5 years of experience successfully managing front-line sales and customer service operations and 8 years of direct sales experience. Excels in building long-lasting, productive relationships to boost customer numbers and market share. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration.
Skills
Analytical problem solver
Relationship building
Order management
Business Development and Planning
Sales presentations
Coaching and mentoring
Sales team supervision
Territory Management
Work flow planning
Project Management
Contract Review and Recommendations
Cross-functional communications
Product and Service Sales
Training & Development
Work History
Buick & GMC District Sales Manager, 01/2020 to Current Spencer Gifts, Llc – Kingston, NY,
Acted as main liaison between General Motors and 14 assigned dealerships
Increased Buick market share by .08% Year over Year
Partnered with largest dealership in district to decrease call fail rate from 57% to to 13% the next month
Analyzed dealer sales, local market, and competition to identify specific brand opportunities by generating and evaluating alternatives and developing and implementing effective solutions
Assisted in product launches to ensure streamlined marketing and advertising between the dealer and General Motors
GCCX Marketing Support Operations Manager, 10/2018 to 12/2019 Bnp Paribas – Danville, CA,
Responsible for managing strategy and performance of a multi-million-dollar department that includes over 85 team members
Led Marketing Support quality control and KPI initiatives that helped Dealer Chat Team increase dealerships enrolled in the program from 930 in February to over 1400 enrolled in December
Responsible for shifting department culture from a customer service center to a sales and marketing department which has led to a record number of leads being generated for dealerships
Partnered with cross functional leadership to execute business objectives, launch international pilot programs, and create action plans for retaining dealerships
Demonstrates advanced knowledge of system applications: Microsoft Office, Global Siebel, Global Warranty Management, and Global Connect
Dynamically changed the structure of department to increase advisor utilization and allow for greater agility and future growth
GCCX Marketing Support Team Leader, 06/2017 to 10/2018 General Motors – City, STATE,
Responsible for driving lead generation performance by leading a team of advisors who chat on behalf of General Motors Dealers
Named “2017 Team Leader of the Year” for having the highest converting team month over month since start date
Prepares and presents weekly team meetings to educate advisors on new processes and sales scripts
Collaborate with cross functional leadership to improve advisor scripts, department morale, and team metrics
Demonstrated advanced knowledge of system applications: Microsoft Office, Siebel System, Global Warranty Management, and Global Connect
Responsible for downloading forecast data and using it to create monthly schedules for the advisors.
GCCX Connection Center Team Leader, 11/2016 to 06/2017 General Motors – City, STATE,
Responsible for driving customer experience by leading a team of advisors who resolves In-Vehicle technology inquiries such as Bluetooth, Wi-Fi, Mobile Applications, FamilyLink, OnStar.com, Owner Center, Android Auto and Apple CarPlay
Managed a team of 13 advisors responsible for driving customer experience to our connected customers
Led the customer satisfaction deep dive initiative identifying opportunities to increase a positive customer experience by evaluating calls and coaching advisors to performance expectations
Collaborated with cross functional leadership to identify process changes
Executed BPD on a daily basis to meet KPIs
Demonstrated knowledge of system applications; Microsoft Office, GAA, GM Answers Database, Global Warranty, Global Connect, Covisint, NICE IEX Webstation
Connection Center Team Advisor, 01/2016 to 11/2016 Minacs – City, STATE,
Assisted in the launch of the Connection Center Team as one of the initial advisor groups; promoted to GCCX Connection Center Team Leader
Handled customer and dealer inquiries in regard to In-Vehicle technology including but not limited to web/mobile application account creation and troubleshooting of Bluetooth, Wi-Fi and Mobile App issues ensuring first call resolution and providing the best customer experience possible.
Selected to pilot new department cross functional processes such as Wi-Fi sales and compensation by handling inquiries, tracking volume and providing feedback for process modifications
Store Manager , 01/2015 to 12/2015 Fast Wireless – City, STATE,
Responsible for driving performance in sales, customer satisfaction and service revenue for a team of 3-4 associates
Consistently met and exceeded store goal of 110% gross profit annually by generating and converting sales leads from local business and increasing customer satisfaction
Performed technical service repairs on electronic devices ranging from hardware fixes to operating systems troubleshooting
Developed a team of sales associates through weekly coaching sessions and monthly team meetings
Experience as Sales Associate and Assistant Manager prior to promotion to Store Manager
Mortgage Banker, 06/2014 to 12/2014 Quicken Loans – City, STATE,
Processed leads, selling and originating mortgage in compliance with various state regulations
Responsible for working the pipeline by conducting 60-70 cold calls for previously unresolved clients
Consistently performed at the highest level on the team, achieving number 1 rank in sales month over month
Education
Associate of Science: Business Administration, Expected in 10/2022 Liberty University - Lynchburg, VA GPA:
Associate of Arts: , Expected in 05/2011 Mott Community College - Flint, MI, GPA:
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