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Buick Gmc District Sales Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Talented leader and analytical problem-solver with over 5 years of experience successfully managing front-line sales and customer service operations and 8 years of direct sales experience. Excels in building long-lasting, productive relationships to boost customer numbers and market share. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration.

Skills
  • Analytical problem solver
  • Relationship building
  • Order management
  • Business Development and Planning
  • Sales presentations
  • Coaching and mentoring
  • Sales team supervision
  • Territory Management
  • Work flow planning
  • Project Management
  • Contract Review and Recommendations
  • Cross-functional communications
  • Product and Service Sales
  • Training & Development
Work History
Buick & GMC District Sales Manager, 01/2020 to Current
Spencer Gifts, Llc Kingston, NY,
  • Acted as main liaison between General Motors and 14 assigned dealerships
  • Increased Buick market share by .08% Year over Year
  • Partnered with largest dealership in district to decrease call fail rate from 57% to to 13% the next month
  • Analyzed dealer sales, local market, and competition to identify specific brand opportunities by generating and evaluating alternatives and developing and implementing effective solutions
  • Assisted in product launches to ensure streamlined marketing and advertising between the dealer and General Motors
GCCX Marketing Support Operations Manager, 10/2018 to 12/2019
Bnp Paribas Danville, CA,
  • Responsible for managing strategy and performance of a multi-million-dollar department that includes over 85 team members
  • Led Marketing Support quality control and KPI initiatives that helped Dealer Chat Team increase dealerships enrolled in the program from 930 in February to over 1400 enrolled in December
  • Responsible for shifting department culture from a customer service center to a sales and marketing department which has led to a record number of leads being generated for dealerships
  • Partnered with cross functional leadership to execute business objectives, launch international pilot programs, and create action plans for retaining dealerships
  • Demonstrates advanced knowledge of system applications: Microsoft Office, Global Siebel, Global Warranty Management, and Global Connect
  • Dynamically changed the structure of department to increase advisor utilization and allow for greater agility and future growth
GCCX Marketing Support Team Leader, 06/2017 to 10/2018
General Motors City, STATE,
  • Responsible for driving lead generation performance by leading a team of advisors who chat on behalf of General Motors Dealers
  • Named “2017 Team Leader of the Year” for having the highest converting team month over month since start date
  • Prepares and presents weekly team meetings to educate advisors on new processes and sales scripts
  • Collaborate with cross functional leadership to improve advisor scripts, department morale, and team metrics
  • Demonstrated advanced knowledge of system applications: Microsoft Office, Siebel System, Global Warranty Management, and Global Connect
  • Responsible for downloading forecast data and using it to create monthly schedules for the advisors.
GCCX Connection Center Team Leader, 11/2016 to 06/2017
General Motors City, STATE,
  • Responsible for driving customer experience by leading a team of advisors who resolves In-Vehicle technology inquiries such as Bluetooth, Wi-Fi, Mobile Applications, FamilyLink, OnStar.com, Owner Center, Android Auto and Apple CarPlay
  • Managed a team of 13 advisors responsible for driving customer experience to our connected customers
  • Led the customer satisfaction deep dive initiative identifying opportunities to increase a positive customer experience by evaluating calls and coaching advisors to performance expectations
  • Collaborated with cross functional leadership to identify process changes
  • Executed BPD on a daily basis to meet KPIs
  • Demonstrated knowledge of system applications; Microsoft Office, GAA, GM Answers Database, Global Warranty, Global Connect, Covisint, NICE IEX Webstation
Connection Center Team Advisor, 01/2016 to 11/2016
Minacs City, STATE,
  • Assisted in the launch of the Connection Center Team as one of the initial advisor groups; promoted to GCCX Connection Center Team Leader
  • Handled customer and dealer inquiries in regard to In-Vehicle technology including but not limited to web/mobile application account creation and troubleshooting of Bluetooth, Wi-Fi and Mobile App issues ensuring first call resolution and providing the best customer experience possible.
  • Selected to pilot new department cross functional processes such as Wi-Fi sales and compensation by handling inquiries, tracking volume and providing feedback for process modifications
Store Manager , 01/2015 to 12/2015
Fast Wireless City, STATE,
  • Responsible for driving performance in sales, customer satisfaction and service revenue for a team of 3-4 associates
  • Consistently met and exceeded store goal of 110% gross profit annually by generating and converting sales leads from local business and increasing customer satisfaction
  • Performed technical service repairs on electronic devices ranging from hardware fixes to operating systems troubleshooting
  • Developed a team of sales associates through weekly coaching sessions and monthly team meetings
  • Experience as Sales Associate and Assistant Manager prior to promotion to Store Manager
Mortgage Banker, 06/2014 to 12/2014
Quicken Loans City, STATE,
  • Processed leads, selling and originating mortgage in compliance with various state regulations
  • Responsible for working the pipeline by conducting 60-70 cold calls for previously unresolved clients
  • Consistently performed at the highest level on the team, achieving number 1 rank in sales month over month
Education
Associate of Science: Business Administration, Expected in 10/2022
to
Liberty University - Lynchburg, VA
GPA:
Associate of Arts: , Expected in 05/2011
to
Mott Community College - Flint, MI,
GPA:

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Resume Overview

School Attended
  • Liberty University
  • Mott Community College
Job Titles Held:
  • Buick & GMC District Sales Manager
  • GCCX Marketing Support Operations Manager
  • GCCX Marketing Support Team Leader
  • GCCX Connection Center Team Leader
  • Connection Center Team Advisor
  • Store Manager
  • Mortgage Banker
Degrees
  • Associate of Science
  • Associate of Arts

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