Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
System hardware and software upgrades and configuration
Computer maintenance and repair
Department and System migration and management
Dell EMC technical support repairs
Technical troubleshooting and user technical support
SCCM, and Workspace One monitoring,
Active Directory
Network share administration
System imaging and application installations
IT asset management
Help-desk support
Planning and organization and project documentation
Online learning platform administration
Proficient in Windows operating systems, Mac OS, iOS, Android
Order processing
Education and Training
University of Maryland - BaltimoreBaltimore, MDExpected in ā āBachelor of Science:Network And System Administration - GPA:
Major in Networking and CyberSecurity
Colorado Technical UniversityColorado Springs, COExpected in 08/2010 ā āAssociate of Science:General Studies - GPA:
Carroll Community CollegeWestminster, MDExpected in ā ā: - GPA:
Sturm Scholar Award
Experience
Sierra Vista Unified School District - Budget Specialist Sierra Vista, AZ, 12/2005 - 06/2008
Analyzed monthly reports on actual revenue performance and compared with budgeted projections.
Assisted finance director in analyzing and reconciling proposed expenditures with anticipated revenues.
Reviewed operating budget periodically to analyze trends affecting budget needs.
Completed monthly operational reviews to check budget compliance and identify areas in need of adjustment.
Utilized [Software] to develop and modify expenditure reports.
Reviewed [Type] reports for accuracy and data integrity.
Reviewed budgetary data for accuracy and consistency with goals and objectives.
Performed budget formulation work involving review and preparation of budget estimates and financial plans.
Yale University - Teaching Assistant Hamden, CT, 01/2012 - 05/2016
Managed full scope of online LMS platform used to deliver graduate level courses
Graded and monitored discussion boards, quizzes, & homework
Tracked class and student metrics including attendance, projects, labs and reports.
Adhered to university requirements for student assignments, testing and grading of work.
Assisted teachers with lesson preparation and curriculum implementation.
Created and led finance/budget portion of MHSO course
Facilitated and participated in live talk classrooms segments
Exam proctoring
Managed other course TA's
Booz Allen Hamilton Inc. - Budget Analyst Fort Leavenworth, KS, 07/2008 - 09/2018
Determined and tracked budget expenses with accuracy and transparency.
Generated reporting packages for areas such as business performance results.
Updated and reconciled accounts payable with purchase orders for accuracy.
Resolved vendor and employee inquiries about invoices and purchases quickly through research.
Oversaw all day-to-day budget and financial issues.
Gathered information and entered data into computer system.
Performed research and due diligence to resolve issues in timely manner.
Completed monthly operational reviews to check budget compliance and identify areas in need of adjustment.
Reviewed accountant book entries to determine accuracy of G/L.
Worked with management to document and offset unusual expense variances in respective areas.
Assisted in creation of vendor contracts for outside vendors.
Supported department staff by performing wide range of clerical and administrative tasks.
St. Luke's Cornwall Hospital - IT Specialist Newburgh, NY, 01/2013 - Current
Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
Observed system functioning and entered commands to test different areas of operations.
Assisted in technical support process refinement to improve customer service and support.
Configured new employee work stations, including all hardware, software and peripheral devices.
Directed individuals through basic troubleshooting tasks.
Removed malware and viruses from laptops and desktop systems using specialized software.
Updated software versions with patches and new installations to close security loopholes and protect users.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Supported [Type] customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
Maintained composure and patience in face of difficult customer situations, applying deescalation techniques and positive customer support.
Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
Served as level-three support escalation.
Performed daily maintenance of computer systems to keep network processes fluid.
Created user documentation and manuals for use in training classes and onboarding sessions.
Responded to support tickets within [Timeframe] to improve customer service.
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Assisted online users via live chat, web conference and phone to resolve issues related to [Software] and [Software] use and access.
Maintained inventory of IT supplies by checking levels on [Timeframe] basis.
Drafted technical documents, including whitepapers, user manuals, implementation documentation and support base entries.
Responded to [Number] individual tickets every [Timeframe] to provide end-user support on [System], [System] and [Software].
Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
Facilitated system migration projects during off-hours to avoid outages and network bottlenecks.
Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.
Reviewed current hardware and software and recommended modifications to increase system speed.
Provided local and remote Tier 1 IT support for hardware and software to company personnel.
Assessed [Type] and [Type] issues to determine appropriate troubleshooting methods for remediation.
Imaged OS and software deployments throughout system and addressed any implementation concerns.
Troubleshot and resolved issues with peripheral devices such as printers and copiers for end users.
Chosen as the main corporate office contact, answering questions and resolving issues from customers and vendors.
Analyzed project requirements to find bugs and eliminate issues.
Worked closely with clients for the duration of projects.
Provided technical and operational support for entire organization.
Managed onsite testing for customers as required by the project's specifications.
Provided customers with advice on [Function] and relevant applications.
Received and prioritized support requests to maximize resource utilization.
Installed wiring, cabling and devices to establish, repair and improve network operations.
Installed wiring, cabling and devices to establish, repair and improve network operations.
Trained team members and users in newly implemented and emerging technology to enhance business productivity.
Managed client network security through installation of firewalls and VPN's.
Transferred private folders to new exchange servers in collaboration with network administrator.
Participated in on-call shifts at certain times, including holidays and weekends in case of system or network-related emergencies.
Built and monitored company's Virtual Local Area Network using [Software] and [Technique].
Managed employee access, including security roles and permissions.
Worked closely with end users to solve problems related to hardware and software.
Monitored system upgrades, which included patches, service packs, hot fixes and new configurations.
Determined and alleviated hardware, software and network issues.
Installed and supported hardware and software, including desktops, servers and printers.
Resolved tickets efficiently at rate of [Number] closures per day by using [Type] process.
Researched, recommended, configured and supported hardware and software for multiple departments.
Devised incisive workarounds and resolutions for [Type] problems.
Upgraded laptops/desktops, improving speed and performance.
Proficient in network protocals, DHCP, DNS, SMPT.
Configured computers to network drivers and connected to printers and other peripheral equipment.
Supported employees with advanced troubleshooting on helpdesk tickets.
Installed over [Number ] motherboards, processors and graphics cards.
Identified hardware issues caused by component failures using approved diagnostic tools.
Installed, configured, and setup PCs in all stores for optimal operation and reporting.
Assisted with $[Amount] installation of servers, completing entire project [Number] days ahead of schedule.
Built and repaired [Type] computers according to schedule.
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